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Acer eRecovery not completing reboot - stuck at 13/29

  1. #1


    Join Date : Dec 2010
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    Vista Home Basic 32bit
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    Acer eRecovery not completing reboot - stuck at 13/29

    Hi,

    I'm trying to restore my Acer Aspire to factory settings and have run the eRecovery Management tool using the recovery discs I made when I got the laptop. This seems to work fine up until the time it reboots when it gets stuck on process 13/29. I have tried re-running this a couple of times but gets stuck at this point each time. Any ideas?

    Thanks in advance.

      My System SpecsSystem Spec

  2. #2
    brummyfan's Avatar
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    Re: Acer eRecovery not completing reboot - stuck at 13/29

    Have you made any partition changes to the original set up? When you do the Factory Restore, you must make sure that you have two partitions( C:system and D: Data).
    The hidden partition should be left alone.

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  3. #3


    Join Date : Dec 2010
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      Thread Starter

    Re: Acer eRecovery not completing reboot - stuck at 13/29

    Thanks for your quick response brummyfan.

    It would appear that I do still have 2 partitions although I recently tried to move a load of files from C: to D: to create some space on the C:. Do you think this could be linked? Could I just potentially just copy these back from D: to C: to fix it?

    Sorry about the basic questions but a bit new to all this!!

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  4. #4
    brummyfan's Avatar
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    Re: Acer eRecovery not completing reboot - stuck at 13/29

    Hi Paul,
    What type of files you have transfered? are they all data files or any system folders(Pics, doc etc).
    If you know what files you have transfered,yes you can put them back and try. Could you also post the snip of your disk management.
    Don't worry about asking questions, members here are very helpful and try their best to help others.

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  5. #5


    Join Date : Dec 2010
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      Thread Starter

    Re: Acer eRecovery not completing reboot - stuck at 13/29

    Thanks again brummyfan.

    At work at the mo so will double check when I get home this afternoon, but I'm pretty sure it was data and system files.

    Will post details of the disk management at the same time (if I can remember how to access it!!).

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  6. #6
    brummyfan's Avatar
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    Re: Acer eRecovery not completing reboot - stuck at 13/29

    If you have the System Restore point before you made the changes,try the SR and your system files will be back in their place, if not you have to move them back manually.
    While you do the Factory Restore remove Internet connection and remove Anti Virus program as well.
    To access DM, right click Computer->Manage-> Computer Management-> Disk Management.
    Hope this helps.

      My System SpecsSystem Spec

  7. #7


    Join Date : Dec 2010
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      Thread Starter

    Re: Acer eRecovery not completing reboot - stuck at 13/29

    Foolishly didn't set a System Restore point so will cut and paste back over. Have learnt so much over the last 48 hours I won't be making that mistake again!

    Will post back soon with the disk management details, then try the restore again without the internet connection, etc.

    Really appreciate the quick and helpful responses!!

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  8. #8


    Join Date : Dec 2010
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      Thread Starter

    Re: Acer eRecovery not completing reboot - stuck at 13/29

    Hi,

    Have moved the files back to C: drive and have also accessed Disk Management but think I must be doing something wrong as there is nothing displayed?

    Screenshot is attached. The attachment also show the stage the reboot has got stuck at (13/29) along with the associated cmd message.

    Will now give the system restore again without the anti-virus and internet connection and let you know how I get on.

    Cheers

    Paul

      My System SpecsSystem Spec

  9. #9
    brummyfan's Avatar
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    Re: Acer eRecovery not completing reboot - stuck at 13/29

    Hi,
    Get the DM screen shot without trying the FR, could you be able to abort FR and start the system as normal?
    To get the snip, start-> all programs-> Accessories.

    EDIT: I just want to see your hidden partition is intact, if it is you could also try Factory Restore by pressing Alt+F10 buttons at the same time without using the disks you created.

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  10. #10


    Join Date : Dec 2010
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      Thread Starter

    Re: Acer eRecovery not completing reboot - stuck at 13/29

    Hi,

    I can start the system as normal but it brings me back to the same place e.g. Process 13/29 eRecovery.

    To get the snip what do I go to after Accessories?

      My System SpecsSystem Spec

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Acer eRecovery not completing reboot - stuck at 13/29

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