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Can't remove software
  1. #1
    Johannes's Avatar

    Member
    Join Date : May 2008
    Canada
    Posts : 117
    Vista Home Premium 32bit
    Local Time: 05:49 PM
    canada ca alberta

    Can't remove software

    I looked in the search, but could not find an answer that worked.
    I tried to uninstall the software from a printer after installing the new printer software. It does not work via the add/remove program. See attachment.
    Now everytime I re-start the computer the window installer ask repeatedly for the cd-rom. Even when I put the cd-rom from the new printer in the computer, it repeat the question (can not find file of HPPhotosmart Essentials which is on both of the printer soft ware cd's). It takes many times of cancelling the install before it finally does and the pc goes back to normal operation. I tried to download and use the recommended Absolute Uninstaller, but when trying to use it, an error code comes up that a file is missing. So I did uninstall it again.


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  2. #2
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,253
    Windows 7 SP1 x64
    Local Time: 08:49 PM
    usa us connecticut

     

    Re: Can't remove software

    I would use ccleaner (I see that you already have it) To get rid of the remnants. If that does not work
    I would use system restore to bring the old software back and then download and uninstall with revno.
    Give this a try and let us know.
    System Restore - How to
    http://www.revouninstaller.com/revo_..._download.html
    Go with the free version if you have 32 bit
    and the 30 day trial if you have 64 bit

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  3. #3
    Johannes's Avatar

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    Join Date : May 2008
    Canada
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    Vista Home Premium 32bit
    Local Time: 05:49 PM
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      Thread Starter

    Re: Can't remove software

    Thanks Richc6, It worked with the revo uninstaller.

      My System SpecsSystem Spec

  4. #4
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,253
    Windows 7 SP1 x64
    Local Time: 08:49 PM
    usa us connecticut

     

    Re: Can't remove software

    Revo is the best
    If you have 32 bit just keep it for the future
    If you have 64 its history after 30 days, unless you pay
    Thanks for the rep

      My System SpecsSystem Spec

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