Ok, So.. I was having trouble with installing itunes. I had uninstalled it because it wouldnt update.. after about 3 1/2 hours total on the phone with Apple tech support, we came to the conclusion that something was probably wrong with Vista. During the phone call they had me do countless things. All of which, failed. During the call, after a restart my computer was unresponsive, the mute button would not change colors when i tapped it, and the button that dis/ables the mouse touch pad would not change color either. My computer was frozen. I then attempted to use safe mode (by pressing f8 repetedly at startup). I hadnt known what safe mode was before the call, but i told the woman on the phone that everytime my computer starts, it shows the safe mode screen + options. Also i have replaced the battery, and battery cord, but still my pc will not hold a charge. i have looked at all of the settings and brought it into a specialist. ( the people who sold me the battery and cord). The computer is not new anymore but has always been kept in good shape. Could it be the OS?

Originally Posted by Lottiemansion

Hi,

There are several answers to this: -

1. The mute button & mouse buttons = system not booted up sufficiently to allow the change.
2. The black screen is perhaps down to the operating system not booting.
3. The battery not holding charge = a bad battery or the motherboard not charging it.

So, it is not that easy to give you a complete answer but would suggest a reset to factory day one (Full reset & recovery).

I thought it could be the battery, so i bought a new battery and a cord for it. Still doesnt hold a charge. with the mute button and mouse pad, i have restarted my computer a couple times and still no luck... should i try taking it to a shop to get vista re downloaded in case there was anything lost during a disk clean-up? couold this mean the motherboard is going bad?

My laptop never came with recovery disks

i downloaded Ubuntu and it took over my computer >.< i think i sound kinda stupid but.. is it supposed to do that????? and... do you know how i fix it????

i followed them to the best of my knowledge, Im not too computer saavy yet