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New Laptop, tearing when watching video.

  1. #1



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    Join Date : Feb 2012
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    New Laptop, tearing when watching video.

    Hi Guys,

    Newbee here with a question.
    I have my laptop connected to my LCD TV via HDMI cable. I am seeing some tearing on the TV screen however when I watch video on the laptop screen it seems to be OK.
    Card is an NVidia GeForce 8200M G , Laptop is a Compaq Presario CQ60 430SA,TV is a Toshiba Regza.
    Audio runs through a seperate two chanel HIFI amp via the headphone socket on the laptop.

    Any ideas how to sort this? I use Windows Media Centre and have downloaded Vista codec package 6.2.1 from Shark007 from here -- |MG| Vista Codec Package 6.2.1 Download

    Any help would be greatly appreciated.


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  3. #2
    Yard Dog's Avatar

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    Re: New Laptop, tearing when watching video.

    Hello, I would check on NVidia site for latest HDMI driver to be sure that that is not your issue. Edit: corrected phrasing.

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  4. #3



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      Thread Starter

    Re: New Laptop, tearing when watching video.

    Hi, thanks for your reply. I have checked via device manager and it tells me the current driver is up to date, do I need to install another driver? I also dont have any audio through HDMI so does this mean I also need an audio driver?
    Please excuse my questions if they seem obvious , I am not very computer literate.

    Edit to add = The laptop is new/reconditioned so perhaps the drivers did not come included in it?

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  5. #4
    Yard Dog's Avatar

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    Re: New Laptop, tearing when watching video.

    I was wondering about the Video , can you use another TV to check or is that the only one available ? As far as sound, you probably don't have the HDMI Audio as default . You would need to open up your Audio Manager and see what you have selected or enabled .

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  6. #5



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      Thread Starter

    Re: New Laptop, tearing when watching video.

    Hi, I have the audio mixer ''playback devices'' set to HDMI and still no audio, this isnt too much of an issue as I can use my HIFI for audio. I went on the NVidia web page and it scanned my computer, it recommended a new driver NVIDIA DRIVERS 1.00.00.59 WHQL even though windows said It was up to date which I downloaded, however my PC's (vista's) ''Data Execution Prevention'' kept closing the NVidia control panel when I tried to set it all up for dual display.
    I had to go to a restore point to get it back to the original driver.

    I have tried different display resoloution settings and different refresh rates but still no joy.

    This is the only TV I have I'm afraid.

    This problem only happens when playing video, it doesnt happen as fdar as I'm aware when things like WMC are being shown on the TV screen.

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  7. #6
    Yard Dog's Avatar

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    Re: New Laptop, tearing when watching video.

    Are you seeing a red icon in the Taskbar ? This would be the Audio Manager, you have been , from what i can tell, in the Sound Manager . But, that is kinda where i wanted you anyways. Do you have a check mark showing in the Speakers icon at top of page ? If so, good, now in the Stereo config, how many speakers do you have installed ? If 2 speakers, use the 2 setting. Test sound now .

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  8. #7



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      Thread Starter

    Re: New Laptop, tearing when watching video.

    Hi, I have no red icon just the little speaker. When I right click and go to play back devices it gives me two options, speakers (conexant high defination smart audio 221 working) and Digital output device (HDMI) (high definition audio device working)

    I have set the latter to default.

    I have also set up the speaker arrangement and it now plays sound through the TV via HDMI. Thank you.

    I have tried a DVD and the tearing seems to have gone, it isnt a great picture, looks like a vhs video however this could be just the DVD I am watching.

    I have just tried the sample videos in vista and they seem the same, grainy and video cassette tape like, however the set up video in WMC seems much much better and as I would expect.

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  9. #8
    Yard Dog's Avatar

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    Re: New Laptop, tearing when watching video.

    Well, at least we have made improvements . As far as the red icon for the Audio Manager, you could check out Task Manager, properties , Notification Area tab, check in the customize button and see what the realtek HD Audio Manager is set for , mine is set at hide when inactive.

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  10. #9



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      Thread Starter

    Re: New Laptop, tearing when watching video.

    My task manager doesnt have a propertys tab, ctrl.alt and delete? click ''start task manager'' then I have a box with tabs for applications, processes, services, performance, networking and users.

    Ah , I just right clicked the task bar and got into customize but there is no realtek in there. I did a search for realtek in the start menue search bar and it came up with nothing.

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  11. #10
    Yard Dog's Avatar

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    Re: New Laptop, tearing when watching video.

    Oops, my bad, wrong instructions, right click an empty space in the Taskbar , then properties. sorry bout the last post.

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New Laptop, tearing when watching video.
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