Cannot update Skype

R

ripsnort

Member
Unable to install the latest Skype, I installed version 4. That works well. But when I try to update it, I get the following exciting message -

"The Installer has insufficient privileges to modify this file: C:\programdata\skype\apps\login\
languages\ca.js "
End quote

Has anyone a fix for this. The laptop is a friends and it is running Vista Home Premium.
 

My Computer

System One

Hello ripsnort and welcome to the forums :party:

Try this:

Command Prompt

  1. Open your start menu and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    takeown /f C:\programdata\skype\apps\login\languages\ca.js

    icacls C:\programdata\skype\apps\login\languages\ca.js /grant Administrators:F

  4. Now try installing Skype.

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Man, I was hoping your fix would have done the trick. I'm still after having followed your directions Tom, getting the same message regarding the Installer has insufficient privileges to modify this file.
If you've something else to offer, please fire away. Thanks!
 

My Computer

System One

Hi ripsnort,

It's great that you've found a workaround :)

If you want to fix your issue, I believe I've found the solution. Repeat the above instructions to launch an elevated command prompt, and use this command:

takeown /f C:\programdata\skype\apps\login

Then use this command:

del /f /q C:\programdata\skype\apps\login

Then uninstall Skype.

I, wrongly, thought this was a permissions issue on the file when in fact, it's an issue with the folder.

But if you're happy with the portable version, then feel free to stick with that - whatever works best for you :)

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Tom, thanks for the advice. I've given the gal back her laptop with the portable version of Skype on it. I am though, going to copy your instructions should something flip off the rails down the road.

What's the difference between the portable version and what you're telling me to do?

Appreciate your excellent help. Thanks again Tom!!!
 

My Computer

System One

ripsnort said:
Tom, thanks for the advice. I've given the gal back her laptop with the portable version of Skype on it. I am though, going to copy your instructions should something flip off the rails down the road.

What's the difference between the portable version and what you're telling me to do?

Appreciate your excellent help. Thanks again Tom!!!
Click to expand...

Portable software doesn't need to be installed in order to function. It has been packaged to contain all of the files it needs in a folder, that way you can have this program saved to a flash drive or something and you are able to run it on whatever computer you are on. I've got a flash drive of lots of portable apps which I use if something goes wrong with my PC :)

Also, you don't need to be an administrator to run portable apps as they don't need installing. So regular users can run them, and so can accounts with parental controls.

No problem :) Glad I could help!

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
This portable software is a newbie to me. Maybe that's why when I put it on the gal's Laptop, there was nothing to be found in the Start Button. I had to go to the directory and pin it to the Start.

I kind of wish I had the Laptop still about - I would have used your instructions just to see it work. But as stated, I'll keep this material for a later use if I should need it. Thanks again Tom!!!
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
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