My friend downoaded an old Roxio and now cmputer wont work help!

H

hisbeauty4ashes

Member
HI, my friend who has Vista Basic 32 Bit on her Dell Desktop downloaded an old Roxio software now her computer wont boot up. Instead it go's straight into the bio. It wont set up or nothing even when it asks you to push F2 or f12 for Bio.

Can anyone help me fix this!?:huh:

Thanks so much
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Do you have stuff you would like to back up in case it gets deleted?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Okay check this out, we were able to finally get into safe mode and do a restore point. Now through it is like super slow... So man am trying to free it up by running Malware bytes
 

My Computer

System One

Hello HisBeauty4Ashes,

In addition to what Richard has said, I would suggest you to run the hardware diagnostics and check the hardware functionality.

Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action.
 

My Computer

System One

Hello HisBeauty4Ashes,

Please help me understand what exactly happens when you try to initiate the diagnostics. Also mention the system model of the Dell Desktop with your reply.
 

My Computer

System One

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