Dear opollo,
Thanks for contacting Creative Technical Support.
With regards to your enquiry, first I am sorry to inform you that the
sound card that you have is a bulk version. Bulk sound card is not a
retail sound card. We are not to provide support on these products, the
retailers themselves are to provide this service as well as warranty
returns.
Our extensive Knowledge Base includes a variety of general support
information that includes 'how to' articles and general installation
instructions that may also apply to your bulk product. In some cases,
OEM drivers can be found on our site for a limited number of products.
However, unless a Knowledge Base article or driver listing states it is
for your specific bulk product, you should always contact your original
supplier for all hardware, driver, and other technical issues.
However, you can try the troubleshooting steps below that may or may not
help to solve the issue that you have.
a) Remove all creative application and driver for your sound card.
Please take a look at
http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=1712
b) Make sure that you have installed the latest Windows Service Packs
for your operating system
c) Disable all Virus Scanner software and other non-essential background
applications.
d) Update latest BIOS and critical drivers for your PC.
e) Try using different PCI-E slot.
f) If you have any onboard sound device, please ensure that it is
disable at your mainboard bios setting.
g) Do a clean boot. For information how to do clean boot, please go to
http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=6738
h) Do a full CD installation.
i) If on the installation of your Sound Blaster it reaches 97%, and
there is a significant pause before the drivers are installed, this is
identified as a lock-up. If the install is then aborted for whatever
reason , try removing and reinstalling the drivers using the CTZAPXX.EXE
utility which is on the installation CD. If the Installation appears to
hang, leave it for at least 30 minutes before canceling the
Installation.
j) Returning from the clean boot state, please see Clean Boot
Troubleshooting for Windows at
http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=6738
for links to instructions on returning from a clean boot in Windows.
If you have any other questions or clarifications in this regard, please
do feel free to mail me.
Please retain all the previous correspondence when replying to this
email.
Best Regards
Chin
Creative Customer Support Services
Creative Labs Europe
