realtek audio jack mixup

F

flukezoid

New Member
Hello there ,
my friend is having so much trouble with his computer, his operating system is vista basic ,
the problem that he is having is this.....
the jack plugs are all mixed up, we have tried for days to try and sort this out. we have uninstalled his realtek software , then reinstalled the latest version, but to no avail.
we have tried to sort the jacks out through the hd audio control panel and reassign them but they wont change.
I know that when you plug the jack into the computer it normally picks up you have plugged in a device , and that you select the mic or the speakers ... but this aint happening ...is there anyone out there that can give me any help or suggestions with this please.... thanks in advance
 

My Computer

System One

Hello flukezoid and welcome to the Vista Forums :party:

Could you provide some further information on the actual hardware involved,
is this a desktop or laptop
is it a "major Brand" or "hand built"

Quite often with home builds the actual physical connections are not made or the bios settings can be incorrect you may want to check the bios first to see that the correct options are set anyway as many systems have alternatives
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
hi nigel thaks for the reply .. this is his information about his desktop computer... it is an iqon technologies computer and it is a year old.
it has
processor..amd athlon(tm)64x2 dual cor processor4000+2.10gzh.
memory.2.00gb
systemtype. 32-bit op system
it is running vista home basic
we would be glad of any advice and help .. thaks again nigel
 

My Computer

System One

Hi flukezoid,

First things to check...

There are two types of audio in common use AC97 & HDA (high definition audio)
Check to see what type of audio your motherboard supports - It may be one or other or both.

Check what connections are on the front panel - more difficult to define but may be in specs from pc or case manufacturer. one way to check this is the physical connections if they have a 10 pin block it's HDA multiple connectors it's usually AC97 but not always

make sure that the two above match and the drivers in windows are for the correct type also.

also check any Bios options to enable jack sensing

after these initial checks I would also open the case and with the help of the motherboard manual ensure that all connections are made

It's a fair bit to check but hopefully it will be a simple connection issue ...
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
in the realtek sound control panel under recording tab he has the mic ,realtek digital imput, cd audio,stero mix.
and under the playback tab it has speakers,realtek hd audio 2nd output,realtek digital output.
ps sorry for calling you nigel ... just noticed that your screen name is barman58
 

My Computer

System One

Hi,

Don't worry about the name I answer to both, and a few more which aren't printable on this forum :D

do you get any output at all? from the rear sockets or the front or is the output totally not working?

From the sound of it (sorry :)), that is the correct realtek panel, it may be worth re-installing the driver from the realtek site (downloads are very slow :( ) or if you've already downloaded the driver, you could try completely un-installing the driver, reboot and then re-install.

This is a long winded process unfortunately these audio chips are great when they work but are often slow to solve problems on
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
Hi flukezoid,

What is the make and model of the motherboard? The problem might be nothing more serious than incorrect wiring to the audio front panel header. Here is the relevant page from my motherboard manual. Although it is probably not the same motherboard as your friend's (see my specs), the header layout and pin configuration is standard. Check the connections according to this diagram. The upper pin layout is for an AC'97 front panel, whereas the bottom pin layout is for a HD front panel.
Capture.JPG
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
sorry aint been intouch .. and thatnks for your help .. unfortunatly my friend stays in ireland .. so i cant get my hands on his computer ,, i was helping him through msn.. we have uninstalled the driver and reinstalled it again heaps of times .. this has happened a few times .. he resorts to wiping his system and rebooting his comp to the factory settings .. this seems to work until he gets all the new updates from microsoft and everywhere else.. then it all goes pear shaped again... sorry to be such a pain in the bum .. but thanks for all you are doing
.. steve
 

My Computer

System One

Hi Steve,

Is your friend by any chance getting any driver updates from Microsoft? These updates are best obtained directly from the relevant hardware manufacturer's website.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
flukezoid said:
sorry aint been intouch .. and thatnks for your help .. unfortunatly my friend stays in ireland .. so i cant get my hands on his computer ,, i was helping him through msn.. we have uninstalled the driver and reinstalled it again heaps of times .. this has happened a few times .. he resorts to wiping his system and rebooting his comp to the factory settings .. this seems to work until he gets all the new updates from microsoft and everywhere else.. then it all goes pear shaped again... sorry to be such a pain in the bum .. but thanks for all you are doing
.. steve
Click to expand...

Hey Steve,

Try this

Go to Control Panel, Programs, Uninstall a program and uninstall the Realtek entry this will uninstall the drivers and the software and ask for a restart. Restart the computer Vista will automatically reload the drivers without the software. The sound should now work.

Should the drivers not be automatically loaded go to Control Panel, Classic View, Add Hardware accept the UAC promt, press next, and press next the Hardware should now be found and Drivers installed

I hope this helps

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
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