Vista - realtek audio jack mixup

Hello there ,
my friend is having so much trouble with his computer, his operating system is vista basic ,
the problem that he is having is this.....
the jack plugs are all mixed up, we have tried for days to try and sort this out. we have uninstalled his realtek software , then reinstalled the latest version, but to no avail.
we have tried to sort the jacks out through the hd audio control panel and reassign them but they wont change.
I know that when you plug the jack into the computer it normally picks up you have plugged in a device , and that you select the mic or the speakers ... but this aint happening ...is there anyone out there that can give me any help or suggestions with this please.... thanks in advance

Hello flukezoid and welcome to the Vista Forums

Could you provide some further information on the actual hardware involved,
is this a desktop or laptop
is it a "major Brand" or "hand built"

Quite often with home builds the actual physical connections are not made or the bios settings can be incorrect you may want to check the bios first to see that the correct options are set anyway as many systems have alternatives

hi nigel thaks for the reply .. this is his information about his desktop computer... it is an iqon technologies computer and it is a year old.
it has
processor..amd athlon(tm)64x2 dual cor processor4000+2.10gzh.
memory.2.00gb
systemtype. 32-bit op system
it is running vista home basic
we would be glad of any advice and help .. thaks again nigel

Hi flukezoid,

First things to check...

There are two types of audio in common use AC97 & HDA (high definition audio)
Check to see what type of audio your motherboard supports - It may be one or other or both.

Check what connections are on the front panel - more difficult to define but may be in specs from pc or case manufacturer. one way to check this is the physical connections if they have a 10 pin block it's HDA multiple connectors it's usually AC97 but not always

make sure that the two above match and the drivers in windows are for the correct type also.

also check any Bios options to enable jack sensing

after these initial checks I would also open the case and with the help of the motherboard manual ensure that all connections are made

It's a fair bit to check but hopefully it will be a simple connection issue ...

in the realtek sound control panel under recording tab he has the mic ,realtek digital imput, cd audio,stero mix.
and under the playback tab it has speakers,realtek hd audio 2nd output,realtek digital output.
ps sorry for calling you nigel ... just noticed that your screen name is barman58

Hi,

Don't worry about the name I answer to both, and a few more which aren't printable on this forum

do you get any output at all? from the rear sockets or the front or is the output totally not working?

From the sound of it (sorry ), that is the correct realtek panel, it may be worth re-installing the driver from the realtek site (downloads are very slow ) or if you've already downloaded the driver, you could try completely un-installing the driver, reboot and then re-install.

This is a long winded process unfortunately these audio chips are great when they work but are often slow to solve problems on

Hi flukezoid,

What is the make and model of the motherboard? The problem might be nothing more serious than incorrect wiring to the audio front panel header. Here is the relevant page from my motherboard manual. Although it is probably not the same motherboard as your friend's (see my specs), the header layout and pin configuration is standard. Check the connections according to this diagram. The upper pin layout is for an AC'97 front panel, whereas the bottom pin layout is for a HD front panel.

sorry aint been intouch .. and thatnks for your help .. unfortunatly my friend stays in ireland .. so i cant get my hands on his computer ,, i was helping him through msn.. we have uninstalled the driver and reinstalled it again heaps of times .. this has happened a few times .. he resorts to wiping his system and rebooting his comp to the factory settings .. this seems to work until he gets all the new updates from microsoft and everywhere else.. then it all goes pear shaped again... sorry to be such a pain in the bum .. but thanks for all you are doing
.. steve

Hi Steve,

Is your friend by any chance getting any driver updates from Microsoft? These updates are best obtained directly from the relevant hardware manufacturer's website.

Hey Steve,

Try this

Go to Control Panel, Programs, Uninstall a program and uninstall the Realtek entry this will uninstall the drivers and the software and ask for a restart. Restart the computer Vista will automatically reload the drivers without the software. The sound should now work.

Should the drivers not be automatically loaded go to Control Panel, Classic View, Add Hardware accept the UAC promt, press next, and press next the Hardware should now be found and Drivers installed

I hope this helps

Pooch