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ClearChat comfort USB not detected

  1. #1
    Delawynn's Avatar

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    ClearChat comfort USB not detected

    Hi guys, long time reader first time poster

    Now I've been having a weird issue with my ClearChat Comfort USB microphone and I've been asking both Logitech and Microsoft for support. So far, Logitech claims it's Microsoft's problem and Microsoft.... well anyway



    I plug my microphone (Certified for Windows Vista) and nothing happens... I mean, there's nothing even in Device Manager. Now there are no drivers for this microphone and I haven't found any hotfix. I thought it was because of Vista 64x but I tried on my laptop using Vista 32 home edition and got the same issue. It worked well on my laptop before Vista Service Pack came out.

    Oh and yes, I have the latest version of all~ drivers

    Some info :

    Intel Core 2 Duo E8400 3.00G/1333/6M/S775
    Motherboard : S775 ASUS P5Q SE P45 PCIE
    Graphic Card : Geforce 9800 GTX+ DK 512MB
    RAM : Kingston DDR2 4 gig

    Using Windows Vista Home Edition Premium 64x, and tried on 32x

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  2. #2
    pooch's Avatar

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    Re: ClearChat comfort USB not detected

    Quote Originally Posted by Delawynn View Post
    Hi guys, long time reader first time poster

    Now I've been having a weird issue with my ClearChat Comfort USB microphone and I've been asking both Logitech and Microsoft for support. So far, Logitech claims it's Microsoft's problem and Microsoft.... well anyway

    I plug my microphone (Certified for Windows Vista) and nothing happens... I mean, there's nothing even in Device Manager. Now there are no drivers for this microphone and I haven't found any hotfix. I thought it was because of Vista 64x but I tried on my laptop using Vista 32 home edition and got the same issue. It worked well on my laptop before Vista Service Pack came out.

    Oh and yes, I have the latest version of all~ drivers
    Hi delawynn,

    Welcome to the forum.

    Plug in your Headset and right click on the speaker symbol in the notification area, select playback devices. A new window will open and should look like this..see attached (where I have kopfhörer you should have headset)

    Let me know please

    Pooch

    capture.jpg

    Last edited by Brink; 03 Jan 2009 at 04:05 PM. Reason: fixed image
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  3. #3
    Delawynn's Avatar

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      Thread Starter

    Re: ClearChat comfort USB not detected

    Thanks for the quick answer

    Here's what I have in playback device. Looks like the USB headset is not detected. Tried with a USB gamepad and a Ipod, both were detected.

    headset.jpg

    Last edited by Brink; 03 Jan 2009 at 04:05 PM. Reason: fixed image
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  4. #4
    pooch's Avatar

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    Re: ClearChat comfort USB not detected

    Quote Originally Posted by Delawynn View Post
    Thanks for the quick answer

    Here's what I have in playback device. Looks like the USB headset is not detected. Tried with a USB gamepad and a Ipod, both were detected.
    Strange!! have you tried all of your ports? sometimes they are awkward to say the least.

    I am no expert with USB headsets but I will see what I can come up with

    As a start I think it could possibly be some sort of conflict but that is as far as I get

    Pooch

    One after thought right click on haut-parleurs and make sure there is a tick in the box for show disabled devices, should your Hedset show up try to enable it and then set as default.

    Last edited by pooch; 03 Jan 2009 at 05:17 PM. Reason: Remembered sumting I forgot!!!
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  5. #5
    Delawynn's Avatar

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      Thread Starter

    Re: ClearChat comfort USB not detected

    all ports are working fine.
    USB headset was working fine on my laptop until I installed Vista Service Pack 1.
    I'll try contacting Microsoft again.

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  6. #6
    pooch's Avatar

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    Re: ClearChat comfort USB not detected

    Did you see my edit?

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  7. #7
    Delawynn's Avatar

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      Thread Starter

    Re: ClearChat comfort USB not detected

    Yep, and Show Disabled Devices was already on. Still nothing.
    Sending a request at Microsoft for support.

    Headset used to work fine with my laptop before Vista Service Pack 1. Gonna ask them if they can send me a hotfix or something like that.

    I'll give some news later

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  8. #8
    pooch's Avatar

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    Re: ClearChat comfort USB not detected

    Ok, I'll keep my fingers crossed that they help you,

    All the best

    Pooch

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  9. #9
    pooch's Avatar

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    Re: ClearChat comfort USB not detected

    I dont know how relevant this is but it might be worth a look;
    Found a fix for USB Mic - Microphones - Logitech Forums

    Pooch

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  10. #10
    Delawynn's Avatar

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    Re: ClearChat comfort USB not detected

    Tested and so far nothing.

    EDIT : Some news. so far microsoft has been sending me some hotfix and well... none of them worked. Last thing they asked me was to uninstall Service Pack 1, something I won't be doing.

    Last edited by Delawynn; 14 Jan 2009 at 10:57 AM. Reason: News
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