Kj needs help

I have a Gateway MX6445 i bought it back in 2006 i recently updated from xp to vista ultimate x64 when i updated it everything was ok except audio. The audio tab has a big red x above it, and when i go to the control panel it says no audio output device is installed. I have tried unistalling and rebooting and that doesnt work because it searches for the audio drives and then ask for a disk, well i dont have a disk and then it tells me it could not find the drive and to contact the manufacturer

Hello Olive,

Welcome to the Forum. The audio driver is hereWindows Vista Audio Driver version: Conexant 6.14.10.0575 or try this one http://support.gateway.com/support/drivers/getFile.asp?id=20992&dscr=Windows%20Vista%20(32-bit/64-bit)%20Sigmatel%20Audio%20Driver%20version:%206.10.5337.0&uid=23129767 Remember to run it as administrator and reboot after installing it.

Please reply if you get the sound. If you need any other drivers, feel free to let us known. Hope it is helpful.

Cheers...

thanks for the response, i did try both the second one you mention did not work because it wasnt compatable with my computer the first one you did mention did download sucessfully but when i restarted my computer the red x was still there and nothing had change. Can you tell me what else i can do or what i did wrong if the download and installation went great and still no sound

Hi olive, did you check in windows update if there's a generic audio driver available for your computer?
Also, check in BIOS if the audio port is enabled.

olive0925 said:

thanks for the response, i did try both the second one you mention did not work because it wasnt compatable with my computer the first one you did mention did download sucessfully but when i restarted my computer the red x was still there and nothing had change. Can you tell me what else i can do or what i did wrong if the download and installation went great and still no sound

Click to expand...

Olive, there is problem with drivers for your lappy, because there is no ones for Vista 64bit. The first one that I found is exactly for your machine but with 32bit OS. Sometimes such driver works. The second driver was from the similar model from the MX 6000 series, but it is SigmaTel one, you need the Conexant, perhaps that's why it's not working.

When you unpack the driver did you go to the C: > Cabs folder and did you run it from there as the administrator? If so, I guess there is needed different driver.

Please, give me some time to find another audio drivers.

I've got another two drivers. They aren't official Gateway ones. You can try them.

the first is Conexant v. 4.18.0.50
Download Conexant HD Audio Driver 4.18.0.50 Driver for Windows Vista - Softpedia

the second is Conexant v. 4.19.0.52
http://www.opendrivers.com/driver/238875/conexant-high-definition-audio-driver-4.19.0.52-windows-vista(x32-x64)-free-download.html

Please let us know how they work.

Martee said:

olive0925 said:

thanks for the response, i did try both the second one you mention did not work because it wasnt compatable with my computer the first one you did mention did download sucessfully but when i restarted my computer the red x was still there and nothing had change. Can you tell me what else i can do or what i did wrong if the download and installation went great and still no sound

Click to expand...

Olive, there is problem with drivers for your lappy, because there is no ones for Vista 64bit. The first one that I found is exactly for your machine but with 32bit OS. Sometimes such driver works. The second driver was from the similar model from the MX 6000 series, but it is SigmaTel one, you need the Conexant, perhaps that's why it's not working.

When you unpack the driver did you go to the C: > Cabs folder and did you run it from there as the administrator? If so, I guess there is needed different driver.

Please, give me some time to find another audio drivers.

Click to expand...

thanks for the help, I dont know if i did it right but i did go to the C: Cabs folder, found the setup file within the folder hit setup and it started to install and i went through all the installing guidelines and it said it was a success. But explain when you say run it as the administrator. Also i have gotten responses to check in BIOS to see if my audio is enabled, I know how to get to BIOS press F2, but from there i am lost, can you give me some instruction on how to see if my audio is enabled

Hello again Olive,

Well, I suppose from your reply that you finally have the audio, is it correct? If so, I'm glad.

Run As Administrator means that whenever you install software or even you want to run it, you right click on the setup and choose that command from the list of menu. That's because Vista OS ensures the validity of the programs on the computer, it is one of security functions on Vista. You can read more about this here: UAC - Windows Vista Run As Administrator Feature

As to checking in the BIOS whether the audio is enabled or not... I'm not sure about it, and will you even find this option on your machine. Not every laptop has such advanced BIOS like the desktop computers have and you don't have the external audio card, do you? Most notebooks have audio cards built in on the motherboard.
This option is enabled at the factory.

Cheers...