No Sound Device Detected

thefabe

thefabe

Keepin on Keepin on
Vista Guru
It is pretty embarrassing when I have to ask for help on this but my Mothers Gateway Model NX860XL decided today to not have any sound device in device manager.

So I need some help with how to get it working again.
Things I've tried
Startup repair
System recovery
Downloading and installing the driver.
MPC purchased the professional division of Gateway products, this I found out by entering the serial number MPC Information

Here are the specs http://support.gateway.com/s/Mobile/Q106/SonicC/1008647sp3.shtml I could use the Texas instruments card reader drivers as well as the Soundblaster Pro Midi
Should also maybe get the Sigma Tel 9250 drivers.

Yet I will still need to know how to get windows Vista 32bit to recognize the sound device.

Thanks. Fabe
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Intel E8400 3.0 @3.4
    Motherboard
    Asus P5N-D
    Memory
    8 gigs OCZ 1066 Fata1ty
    Graphics Card(s)
    Evga GTX 260 superclocked
    Sound Card
    Creative Labs Audigy 2ZS
    Monitor(s) Displays
    LG 23" TFT Flat screen
    Screen Resolution
    1920x1080p
    Hard Drives
    WD Caviar black 500 / WD Caviar Black 200 /Seagate 120 external / Seagate 80 external/TSST corp external DVDRW drive/LG Blu ray BDVDRW/
    PSU
    OCZ Gamextreme 650w
    Case
    NZXT Apollo
    Cooling
    H50 CPU /Dominator Memory Cooler / 3 120 mm/2 60mm
    Keyboard
    Logitech Mx 5000
    Mouse
    Logitech Mx 1000 x2 1 in use 1 in charger
    Internet Speed
    Down 19.32 up .96
    Other Info
    Logitech Z2300 speakers / Epson NX410 Mutifunction / 4 port powered USB hub/ Bose Quote comfort noise reduction headphones/40x40 PC amp & equlizer
Yes it doesn't detect any sound device. It's totally wierd it just quit working today when she logged on their was no sound and when you click on the sound icon it says no sound devices are found.
Thanks. Fabe
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Intel E8400 3.0 @3.4
    Motherboard
    Asus P5N-D
    Memory
    8 gigs OCZ 1066 Fata1ty
    Graphics Card(s)
    Evga GTX 260 superclocked
    Sound Card
    Creative Labs Audigy 2ZS
    Monitor(s) Displays
    LG 23" TFT Flat screen
    Screen Resolution
    1920x1080p
    Hard Drives
    WD Caviar black 500 / WD Caviar Black 200 /Seagate 120 external / Seagate 80 external/TSST corp external DVDRW drive/LG Blu ray BDVDRW/
    PSU
    OCZ Gamextreme 650w
    Case
    NZXT Apollo
    Cooling
    H50 CPU /Dominator Memory Cooler / 3 120 mm/2 60mm
    Keyboard
    Logitech Mx 5000
    Mouse
    Logitech Mx 1000 x2 1 in use 1 in charger
    Internet Speed
    Down 19.32 up .96
    Other Info
    Logitech Z2300 speakers / Epson NX410 Mutifunction / 4 port powered USB hub/ Bose Quote comfort noise reduction headphones/40x40 PC amp & equlizer
Please explain. Fabe
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Intel E8400 3.0 @3.4
    Motherboard
    Asus P5N-D
    Memory
    8 gigs OCZ 1066 Fata1ty
    Graphics Card(s)
    Evga GTX 260 superclocked
    Sound Card
    Creative Labs Audigy 2ZS
    Monitor(s) Displays
    LG 23" TFT Flat screen
    Screen Resolution
    1920x1080p
    Hard Drives
    WD Caviar black 500 / WD Caviar Black 200 /Seagate 120 external / Seagate 80 external/TSST corp external DVDRW drive/LG Blu ray BDVDRW/
    PSU
    OCZ Gamextreme 650w
    Case
    NZXT Apollo
    Cooling
    H50 CPU /Dominator Memory Cooler / 3 120 mm/2 60mm
    Keyboard
    Logitech Mx 5000
    Mouse
    Logitech Mx 1000 x2 1 in use 1 in charger
    Internet Speed
    Down 19.32 up .96
    Other Info
    Logitech Z2300 speakers / Epson NX410 Mutifunction / 4 port powered USB hub/ Bose Quote comfort noise reduction headphones/40x40 PC amp & equlizer
Depends on what model of computer you got, some come with the option that you can run a hardware diagnose test on the machine from bios or start up..
or you can download a hardware diagnose tool, can't find any good free one at the moment.. noramally those software are paid version and you need to boot from cd to be able to run the diagnose if your computer model don't come with one..
I will sugguest its a hardware failure as its not showing up on the device manager.. even if you go through add new hardware you can't detect it..

cheers
Ash
 

My Computer

System One

At this point I'm fairly certain that the sound chip has quit functioning. Trying to go through add hardware it tries to install the device but an error occurs saying an error has occurred a device attached to your system isn't working properly.

So I Will most likely get a USB sound dongle. So you can close this thread.
Thanks for your help
Fabe
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Intel E8400 3.0 @3.4
    Motherboard
    Asus P5N-D
    Memory
    8 gigs OCZ 1066 Fata1ty
    Graphics Card(s)
    Evga GTX 260 superclocked
    Sound Card
    Creative Labs Audigy 2ZS
    Monitor(s) Displays
    LG 23" TFT Flat screen
    Screen Resolution
    1920x1080p
    Hard Drives
    WD Caviar black 500 / WD Caviar Black 200 /Seagate 120 external / Seagate 80 external/TSST corp external DVDRW drive/LG Blu ray BDVDRW/
    PSU
    OCZ Gamextreme 650w
    Case
    NZXT Apollo
    Cooling
    H50 CPU /Dominator Memory Cooler / 3 120 mm/2 60mm
    Keyboard
    Logitech Mx 5000
    Mouse
    Logitech Mx 1000 x2 1 in use 1 in charger
    Internet Speed
    Down 19.32 up .96
    Other Info
    Logitech Z2300 speakers / Epson NX410 Mutifunction / 4 port powered USB hub/ Bose Quote comfort noise reduction headphones/40x40 PC amp & equlizer
Hi,

Try this it worked for me!

When Windows did a sound driver up-date it some how screwed up & the fix was as follows: -

Enter the system bios

Scroll accross & down to the sound aspect of the settings in your Bios & set it to "force active" (you could de-activate, reboot & then re-activate it on the next boot) this too might work.

It should then re-appear & start working?

Please let us know if this fix works on other m/c's.
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Lottiemansion said:
Hi,

Try this it worked for me!

When Windows did a sound driver up-date it some how screwed up & the fix was as follows: -

Enter the system bios

Scroll accross & down to the sound aspect of the settings in your Bios & set it to "force active" (you could de-activate, reboot & then re-activate it on the next boot) this too might work.

It should then re-appear & start working?

Please let us know if this fix works on other m/c's.
Click to expand...
Thanks I'll give it a try in the morning and then post back.
Fabe
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Intel E8400 3.0 @3.4
    Motherboard
    Asus P5N-D
    Memory
    8 gigs OCZ 1066 Fata1ty
    Graphics Card(s)
    Evga GTX 260 superclocked
    Sound Card
    Creative Labs Audigy 2ZS
    Monitor(s) Displays
    LG 23" TFT Flat screen
    Screen Resolution
    1920x1080p
    Hard Drives
    WD Caviar black 500 / WD Caviar Black 200 /Seagate 120 external / Seagate 80 external/TSST corp external DVDRW drive/LG Blu ray BDVDRW/
    PSU
    OCZ Gamextreme 650w
    Case
    NZXT Apollo
    Cooling
    H50 CPU /Dominator Memory Cooler / 3 120 mm/2 60mm
    Keyboard
    Logitech Mx 5000
    Mouse
    Logitech Mx 1000 x2 1 in use 1 in charger
    Internet Speed
    Down 19.32 up .96
    Other Info
    Logitech Z2300 speakers / Epson NX410 Mutifunction / 4 port powered USB hub/ Bose Quote comfort noise reduction headphones/40x40 PC amp & equlizer
Lottiemansion said:
Hi,

Try this it worked for me!

When Windows did a sound driver up-date it some how screwed up & the fix was as follows: -

Enter the system bios

Scroll accross & down to the sound aspect of the settings in your Bios & set it to "force active" (you could de-activate, reboot & then re-activate it on the next boot) this too might work.

It should then re-appear & start working?


Please let us know if this fix works on other m/c's.
Click to expand...
Gateways bios has very limited settings none of which have anything to do with sound devices.
Fabe
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Intel E8400 3.0 @3.4
    Motherboard
    Asus P5N-D
    Memory
    8 gigs OCZ 1066 Fata1ty
    Graphics Card(s)
    Evga GTX 260 superclocked
    Sound Card
    Creative Labs Audigy 2ZS
    Monitor(s) Displays
    LG 23" TFT Flat screen
    Screen Resolution
    1920x1080p
    Hard Drives
    WD Caviar black 500 / WD Caviar Black 200 /Seagate 120 external / Seagate 80 external/TSST corp external DVDRW drive/LG Blu ray BDVDRW/
    PSU
    OCZ Gamextreme 650w
    Case
    NZXT Apollo
    Cooling
    H50 CPU /Dominator Memory Cooler / 3 120 mm/2 60mm
    Keyboard
    Logitech Mx 5000
    Mouse
    Logitech Mx 1000 x2 1 in use 1 in charger
    Internet Speed
    Down 19.32 up .96
    Other Info
    Logitech Z2300 speakers / Epson NX410 Mutifunction / 4 port powered USB hub/ Bose Quote comfort noise reduction headphones/40x40 PC amp & equlizer
Hi,

It seems there is a CMOS battery in this unit (Not sure where it is at this time).

How much knowledge of this unit (NX860XL) do you have? I have none!


You could do a complete reset on the CMOS & that could reactivate the sound device?

Remove the battery (whilst powered down & battery removed obviously).

You might get a re-activation of the device when the battery is re-fitted some 30 mins later when rebooted?

There might be a combineation of things needed to achieve this so I will keep looking. (battery, power button pressing etc, etc). I'll keep looking.

There is something mentioned on page 119 of the included pdf file about fn F1 for status indicators? Try that too.
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
I should have included that in my first post. I can't get to the battery (if their is one)but I have removed the AC adapter and the battery for over 30minutes then put it back together with no difference.
Fabe
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Intel E8400 3.0 @3.4
    Motherboard
    Asus P5N-D
    Memory
    8 gigs OCZ 1066 Fata1ty
    Graphics Card(s)
    Evga GTX 260 superclocked
    Sound Card
    Creative Labs Audigy 2ZS
    Monitor(s) Displays
    LG 23" TFT Flat screen
    Screen Resolution
    1920x1080p
    Hard Drives
    WD Caviar black 500 / WD Caviar Black 200 /Seagate 120 external / Seagate 80 external/TSST corp external DVDRW drive/LG Blu ray BDVDRW/
    PSU
    OCZ Gamextreme 650w
    Case
    NZXT Apollo
    Cooling
    H50 CPU /Dominator Memory Cooler / 3 120 mm/2 60mm
    Keyboard
    Logitech Mx 5000
    Mouse
    Logitech Mx 1000 x2 1 in use 1 in charger
    Internet Speed
    Down 19.32 up .96
    Other Info
    Logitech Z2300 speakers / Epson NX410 Mutifunction / 4 port powered USB hub/ Bose Quote comfort noise reduction headphones/40x40 PC amp & equlizer
Hi again,

The CMOS battery could be under the keyboard?

Please look at the included pdf file to remove the keyboard & look!
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Thanks for uploading the PDF. I will take a look as soon as I get to feeling better.
Fabe
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    Intel E8400 3.0 @3.4
    Motherboard
    Asus P5N-D
    Memory
    8 gigs OCZ 1066 Fata1ty
    Graphics Card(s)
    Evga GTX 260 superclocked
    Sound Card
    Creative Labs Audigy 2ZS
    Monitor(s) Displays
    LG 23" TFT Flat screen
    Screen Resolution
    1920x1080p
    Hard Drives
    WD Caviar black 500 / WD Caviar Black 200 /Seagate 120 external / Seagate 80 external/TSST corp external DVDRW drive/LG Blu ray BDVDRW/
    PSU
    OCZ Gamextreme 650w
    Case
    NZXT Apollo
    Cooling
    H50 CPU /Dominator Memory Cooler / 3 120 mm/2 60mm
    Keyboard
    Logitech Mx 5000
    Mouse
    Logitech Mx 1000 x2 1 in use 1 in charger
    Internet Speed
    Down 19.32 up .96
    Other Info
    Logitech Z2300 speakers / Epson NX410 Mutifunction / 4 port powered USB hub/ Bose Quote comfort noise reduction headphones/40x40 PC amp & equlizer
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