No Audio Device Installed- SP2 Uninstalled

A

amstuart

Member
Hi:

Helping my Mom troubleshoot her DELL Dimension E520 running Vista Home 32 bit. No audio out of her speakers. I swapped a set of working speakers from my Gateway system and I can hear feedback just as I insert the jack into the green speaker connection. The speaker with the red "X" in the system tray states Volume:0, High Definition Audio Device. Right-click on icon, Open Volume Mixer, and "No Audio Device Installed" appears. Device Manager is clean. I uninstalled the Sigma Tel Audio driver and installed Realtek Audio; I disabled and enabled; I went to the DELL Website for my Model and Serial number and made sure all software was as installed at factory; I uninstalled SP2 and reinstalled it; I uninstalled all audio drivers, rebooted and let Windows install the audio driver. The speaker with the red "X" persists as does the "No Audio Device Installed" warning.

I installed piriform Speccy and included the results. This Forum and a GOOGLE search of this issue returns hundreds and hundreds of suggestions to try. I am out of ideas.

Thank you.

Adam

Motherboard
Manufacturer Dell Inc.
Model 0WG864
Chipset Vendor Intel
Chipset Model P965/G965
Chipset Revision C2
Southbridge Vendor Intel
Southbridge Model 82801HH (ICH8DH)
Southbridge Revision B0
BIOS
Brand Dell Inc.
Version 2.4.0
Date 05/24/2007

Operating System
MS Windows Vista Home Basic 32-bit SP2
Installation Date: 13 April 2007, 09:43
Serial Number: 3YMR2-XXXXXXXXXXXX Graphics
Monitor
Name Generic Non-PnP Monitor on Intel G965 Express Chipset Family
Current Resolution 1152x864 pixels
Work Resolution 1152x834 pixels
State enabled, primary
Monitor Width 1152
Monitor Height 864
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
Intel(R) G965 Express Chipset Family
Memory 384 MB
Memory type 2
Driver version 7.14.10.1147
Intel(R) G965 Express Chipset Family
Memory type 2
Driver version 7.14.10.1147
LogMeIn Mirror Driver
Memory type 2
Driver version 2.50.596

Audio
Sound Card
High Definition Audio Device
Playback Devices
Digital Output Device (SPDIF) (High Definition Audio Device)
Speakers (High Definition Audio Device) (default)

SUMMARY

Operating System
MS Windows Vista Home Basic 32-bit SP2
CPU
Intel Pentium D 820
SmithField 90nm Technology
RAM
1.5GB DDR2
Motherboard
Dell Inc. 0WG864 (Microprocessor)
Graphics
Generic Non-PnP Monitor @ 1152x864
Intel(R) G965 Express Chipset Family
Intel(R) G965 Express Chipset Family
LogMeIn Mirror Driver
Hard Drives
156GB Seagate ST3160812AS (SATA) 36 °C
Optical Drives
TSSTcorp CDRWDVD TS-H493A
Audio
High Definition Audio Device
 
Last edited:

My Computer

System One

Hi,

Please post a picture of your Device manager showing the sound fault you have mentioned.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Hi:

Thank you for reminding me that the Vista serial number was public. I will take a screen capture at 6 AM EST tomorrow (PC is in my office). Device Manager is clean, however: the sound fault is an error message when right-clicking on the speaker icon in the System Tray. The Volume Mixer is missing, and selecting it produces the error message. When I tried running a media device (i.e., Windows Media Player) I get an error message that there is no audio device installed. I will take a screen capture of this, also, and will post in the morning.

Thank you for your input.

Adam
 

My Computer

System One

Hi:

Attached are three screen captures which show different error messages. Please take a look and hopefully someone can suggest some direction I can take in trying to get audio back on my mom's computer.

Thanks.

Adam
 

Attachments

  • desktop 1.jpg
    desktop 1.jpg
    129.2 KB · Views: 42
  • desktop 2.jpg
    desktop 2.jpg
    136.9 KB · Views: 31
  • desktop 3.jpg
    desktop 3.jpg
    122.1 KB · Views: 40

My Computer

System One

Used Add New Hardware to try and force installation of audio device and have a new error message.

Adam
 

Attachments

  • desktop 5.jpg
    desktop 5.jpg
    152.8 KB · Views: 91

My Computer

System One

Hi,

It looks as though you have the wrong drivers installed?

Are all the drivers listed from "Microsoft" Vista (6.0.6001.1800 Longhort_rtm.08118.1840) or do you have the manufacturers drivers?
 

Attachments

  • Sound.jpg
    Sound.jpg
    24.4 KB · Views: 89

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Hi:

I used ADD New Hardware in Control Panel to force the Sigmatel driver and now this is what I have in Device Manager, Sound/Audio, driver properties (see attachment).

Adam
 

Attachments

  • desktop6.jpg
    desktop6.jpg
    140.6 KB · Views: 102

My Computer

System One

Do you have sound?
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
No. Still with red X and "No Audio Device Installed". I looked at a Gateway system in the next room running Vista Home. The Sigmatel drivers are dated 2/28/2007, version 6.10.5405.0. I installed this via a USB stick on this DELL E520 and although still no sound, I now have a Sigma Tel Audio Control Panel in the system tray, confirming that the audio jack works. See attachments. When I try to Add Hardware after installing the driver, the error message is attached.

Adam
 

Attachments

  • desktop 7.jpg
    desktop 7.jpg
    114.9 KB · Views: 35
  • desktop 8.jpg
    desktop 8.jpg
    142.8 KB · Views: 37
  • desktop 9.jpg
    desktop 9.jpg
    137.3 KB · Views: 34

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Hi,

Please run this file (Belarc) & I'll review the internet explorer file created (which you can save & then send to me in a private message). DONE.

Which version of Speccy did you use?

http://www.piriform.com/blog/2010/10/22/speccy-v106 v1.06

Please try this Intel update tool.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Piriform Speccy v 1.06: (I ran this after I ran Intel Update tool).

Graphics
Monitor
Name Generic Non-PnP Monitor on Intel G965 Express Chipset Family
Current Resolution 1024x768 pixels
Work Resolution 1024x738 pixels
State enabled, primary
Monitor Width 1024
Monitor Height 768
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
Intel(R) G965 Express Chipset Family
Memory 384 MB
Memory type 2
Driver version 7.14.10.1147
Intel(R) G965 Express Chipset Family
Memory type 2
Driver version 7.14.10.1147
LogMeIn Mirror Driver
Memory type 2
Driver version 2.50.596

Operating System
MS Windows Vista Home Basic 32-bit SP2
CPU
Intel Pentium D 820
SmithField 90nm Technology
RAM
1.5GB DDR2
Motherboard
Dell Inc. 0WG864 (Microprocessor)
Graphics
Generic Non-PnP Monitor @ 1024x768
Intel(R) G965 Express Chipset Family
Intel(R) G965 Express Chipset Family
LogMeIn Mirror Driver
Hard Drives
156GB Seagate ST3160812AS (SATA) 39 °C
Optical Drives
TSSTcorp CDRWDVD TS-H493A
Audio
SigmaTel High Definition Audio CODEC

Motherboard
Manufacturer Dell Inc.
Model 0WG864
Chipset Vendor Intel
Chipset Model P965/G965
Chipset Revision C2
Southbridge Vendor Intel
Southbridge Model 82801HH (ICH8DH)
Southbridge Revision B0
BIOS
Brand Dell Inc.
Version 2.4.0
Date 05/24/2007

Audio
Sound Card
SigmaTel High Definition Audio CODEC
Playback Devices
Headphones (SigmaTel High Definition Audio CODEC)
Digital Output Device (SPDIF Out) (SigmaTel High Definition Audio CODEC)
Speakers (SigmaTel High Definition Audio CODEC) (default)
Recording Devices
Rear Mic (SigmaTel High Definition Audio CODEC) (default)
Front Mic (SigmaTel High Definition Audio CODEC)
Front Mic (Monitor) (SigmaTel High Definition Audio CODEC)
Line In (SigmaTel High Definition Audio CODEC)
 
Last edited:

My Computer

System One

Hi,

Please edit your entry above & remove the file from Belarc file now as it has too many "Valuable serial numbers" in it to remain posted.

Asked "Brink" (Administrator) to delete the file for me & you. Thank you :o

So,

What did the intel update do?
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
The specs differ from my system across the board: different processor, different memory, different video card, different hard drive, different MOB, 64-bit vs 32-bit, different BIOS, DIMM vs DDR2 memory...what are we looking for specifically?
 
Last edited:

My Computer

System One

Last edited:

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
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