problem (probably with realtek)

2 days ago i opened windows update and there were some optional updates, one of which was the realtek one. I installed the updates i wanted and then restarted, and now i have no sound . I've tried uninstalling, original drivers, the new driver, pretty much everything i think. Realtek starts and device manager says its working, but it doesn't detect my speakers, which worked fine before the failed update. Please help; i cant game with no sound

Hello and welcome to the forum.

Quick fix is do a system restore going back say 2 days before the problem. Heres how and very safe. You wont lose any documents or files doing it this way.

http://www.vistax64.com/tutorials/66971-system-restore.html

I dont create restore points.

Click on the start orb then control panel then device manager.
Now click on the sound, video and game controllers.
Now double click on the sound card.
click on the driver tab.
If roll back driver is highlighted then click on that.

Otherwise it will be a case of downloading the installation package from the sound card manufactuer and reinstalling.

Just a hunch but try unplugging your jack and re-inserting it back in, the jack detection might need a bit of a kick :-)

MrNeeds

roy69 said:

If roll back driver is highlighted then click on that.

Otherwise it will be a case of downloading the installation package from the sound card manufactuer and reinstalling.

Click to expand...

I already tried the original driver, and that didn't work.
(I cant roll back)

Just a hunch but try unplugging your jack and re-inserting it back in, the jack detection might need a bit of a kick :-)

Click to expand...

Didn't work either

Bump.

I really would like help please.

Try the realtek drivers directly from the Realtek website.

Realtek Drivers Downloads

I've tried uninstalling, original drivers, the new driver

Click to expand...

As mentioned, already tried

Have you looked in your event viewer to see if any errors are being recorded?

Click on start, right click on computer and choose manage.
Click on continue
Click on event viewer.

Which error in particular?

Any error related to your sound card or drivers.

ok, i've got quite a few errors, but none of them seem to be sound..

i do have more info on the problem; realtek is working, it just wont make the speakers go. It detects when i plugged in a pair of headphones, but nothing actually happens to the sound or on the realtek interface, apart from the jack now being shaded in.

Hi,

What diagnostics have you carried out on the sound system in control panel or the task bar icon?

none? What sort of diagnostics do you mean? (as in do you mean to try and fix?)

Hi,

Have you looked at the configuration for the sound system & clicked on each speaker to hear sound (To test each speaker).

This is what I see when on the realtek sound configuration screen. Do you see the same or something similar?

As you can see, the speakers are plugged in, but no sound

Hi,

I have noticed that you do not have a setup selected, why is this? Stereo, 2.1, 5.1 or even 7.1 as I have.

Also, just to add to what lottiemansion has stated, you won't get any sound through your speakers as there is no audio device installed, I see a red X next to your audio device in the notification area...

Lottiemansion said:

Hi,

I have noticed that you do not have a setup selected, why is this? Stereo, 2.1, 5.1 or even 7.1 as I have.

Click to expand...

Even if i choose one, the picture still wont change, realtek just puts it back to blank the next time i open the console.

you won't get any sound through your speakers as there is no audio device installed, I see a red X next to your audio device in the notification area...

Click to expand...

How to fix please?