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Vista does not recognize USB headset

  1. #1


    Join Date : Oct 2010
    Posts : 6
    vista home 32bit
    Local Time: 04:30

    Vista does not recognize USB headset

    I have a Vista Home PC and two USB headsets that worked two weeks ago.

    Today, I plugged in one of the USB headsets and Vista doesn't recognize it. What I mean by 'doesn't recognize it' is:

    1. there's no announcement of a device being plugged in
    2. audio continues to come from the speakers, not the headset

    The USB hub port that I plugged the headset into works fine for other USB devices, like a cell phone, for example.


    I get the same failure for both USB headsets, so it's difficult to believe that both headsets suddenly went bad.


    I rebooted the PC, but still get the failure.


    Any suggestions for troubleshooting?

    Thanks in advance for any advice.

      My System SpecsSystem Spec

  2. #2




    Join Date : Dec 2011
    Posts : 2,102
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    Local Time: 05:30


     

    Re: Vista does not recognize USB headset

    Can you do a system restore to two weeks ago?

      My System SpecsSystem Spec

  3. #3


    Join Date : Feb 2012
    Posts : 10
    Vista 32bit
    Local Time: 04:30


     

    Re: Vista does not recognize USB headset

    Probably, although I had a restore fail halfway a couple years ago, and I suspect you know what that means.

    So that's a last resort.

      My System SpecsSystem Spec

  4. #4




    Join Date : Dec 2011
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    Re: Vista does not recognize USB headset

    I think you should go for it. You can always set a restore point before you try it.

      My System SpecsSystem Spec

  5. #5


    Join Date : Feb 2012
    Posts : 10
    Vista 32bit
    Local Time: 04:30


     

    Re: Vista does not recognize USB headset

    When the restore failed, Windows would not boot, and I had to reformat. That's why a system restore is not my first resort.

      My System SpecsSystem Spec

  6. #6




    Join Date : Dec 2011
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    Re: Vista does not recognize USB headset

    If you shut down and plug in your headset and then boot, do they work? Do you have anything else plugged into another USB port.

      My System SpecsSystem Spec

  7. #7


    Join Date : Feb 2012
    Posts : 10
    Vista 32bit
    Local Time: 04:30


     

    Re: Vista does not recognize USB headset

    wither3, thanks for the replies.

    I was about to reboot with the headset plugged in as you suggested, but before doing so I tried some tests that I hadn't before, like plugging directly into a USB port instead of plugging into a USB hub. I got the headset working, but not consistently. It's as though there is a conflict with the USB Bose speakers.

    I'm trying to figure out if there is a way to delete the headset device, then have Vista rediscover it, but I'm having difficulty figuring that out.

      My System SpecsSystem Spec

  8. #8




    Join Date : Dec 2011
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    Re: Vista does not recognize USB headset

    I asked if you had anything else plugged into a USB port because of potential conflicts. I didn't pay attention to the fact that you said USB Hub. So, now I know you have other devices since you mentioned the speakers. You probably have your printer plugged into USB also.

    You might try what I recommended.

    One other thing. As I understand it, when you remove something from the USB port, it is completely uninstalled. When you reconnect the headset and it is installed, the volume might be set to 0. You could go into Control Panel\Sound and check the properties for the headset to see what the level is set to.

      My System SpecsSystem Spec

  9. #9


    Join Date : Feb 2012
    Posts : 10
    Vista 32bit
    Local Time: 04:30


     

    Re: Vista does not recognize USB headset

    Yes, I have several USB devices: printer, Bose speakers, keyboard, mouse, and sometimes a gamer headset or cell link (for charging the cell phone).

    I did a windows restore to about a week ago (I don't seem to have older restore points), plugged in the headset before reboot (part of Restore) and I got the headset working...sort of. It seems, though, that if the USB headset is working and I unplug it and plug it back in, then I have no audio through either headset of speaker.

      My System SpecsSystem Spec

  10. #10




    Join Date : Dec 2011
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    Re: Vista does not recognize USB headset

    Did you check the volume level, as I suggested?

    Since the headset is connected to USB, it will not automatically switch back to the speakers when you unplug the headset. Thus, you would have to check the volume level for whichever you want to use.

      My System SpecsSystem Spec

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Vista does not recognize USB headset

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