please help thank you

veryunhappy

veryunhappy

New Member
hi all
i keep getting this on start up can someone tell me what it is and how do i get rid of it please
c:\windows\system32\msupdte.exe
the NTVDM CPU has encounted an illegal instruction
CS:11f1 IP:024e OP:63 72 69 70 74 Choose 'Close to terminatethe application


all help would be nice as this is doing my head in
thankyou
 

My Computer

System One

From a quick google it suggests that it's a trojan, what antivirus software do you have installed?
 

My Computers

System One System Two

  • Operating System
    Windows 11 Workstation
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
    Graphics Card(s)
    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    Sound Card
    Creative
    Monitor(s) Displays
    3 x27" Dell U2724D & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
    Drive
    PSU
    1500W ThermalTake Toughpower
    Case
    ThermalTake Level 10 GT
    Cooling
    Enermax Liqtech 240
    Keyboard
    Surface Ergonomic.
    Mouse
    Logitech Performance MX
    Internet Speed
    350 Mb/s
    Other Info
    WinTV NovaTD
    HP CP1515n Color Laser
    Sony BD-5300S-0B Blu-ray Writer
    Microsoft LifeCam Cinema
    APC 750i Smart UPS
  • Operating System
    windows 10
    Manufacturer/Model
    Surface Pro 3
    CPU
    1.9GHz Intel Core i5-4300U (dual-core, 3MB cache, up to 2.9GHz with Turbo Boost)
    Memory
    4GB
    Graphics card(s)
    Intel HD Graphics 4400
    Monitor(s) Displays
    12" Multi Touch
    Screen Resolution
    2160 x 144
    Hard Drives
    128GB
    Mouse
    Logitech
    Keyboard
    yes
    Internet Speed
    350 Mb/s
I would uninstal norton (as its crap) then install avast and do a full scan.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Workstation
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
    Graphics Card(s)
    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    Sound Card
    Creative
    Monitor(s) Displays
    3 x27" Dell U2724D & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
    Drive
    PSU
    1500W ThermalTake Toughpower
    Case
    ThermalTake Level 10 GT
    Cooling
    Enermax Liqtech 240
    Keyboard
    Surface Ergonomic.
    Mouse
    Logitech Performance MX
    Internet Speed
    350 Mb/s
    Other Info
    WinTV NovaTD
    HP CP1515n Color Laser
    Sony BD-5300S-0B Blu-ray Writer
    Microsoft LifeCam Cinema
    APC 750i Smart UPS
  • Operating System
    windows 10
    Manufacturer/Model
    Surface Pro 3
    CPU
    1.9GHz Intel Core i5-4300U (dual-core, 3MB cache, up to 2.9GHz with Turbo Boost)
    Memory
    4GB
    Graphics card(s)
    Intel HD Graphics 4400
    Monitor(s) Displays
    12" Multi Touch
    Screen Resolution
    2160 x 144
    Hard Drives
    128GB
    Mouse
    Logitech
    Keyboard
    yes
    Internet Speed
    350 Mb/s
veryunhappy said:
hi all
i keep getting this on start up can someone tell me what it is and how do i get rid of it please
c:\windows\system32\msupdte.exe
the NTVDM CPU has encounted an illegal instruction
CS:11f1 IP:024e OP:63 72 69 70 74 Choose 'Close to terminatethe application


all help would be nice as this is doing my head in
thankyou
Click to expand...

msupdte.exe - Dangerous High Level Trojan
I suggest you to remove msupdte.exe from your computer as soon as possible.
Msupdte.exe is Trojan/Backdoor Access.
Kill the process msupdte.exe and remove msupdte.exe from Windows startup.

Also run a full scan with Avast to be downloaded from here: FREE avast! antivirus 4.x Home Edition, anti-spyware & anti-rootkit for Windows and best of all its Free ;)

Steven
 

My Computer

System One

Norton has a reputation as being one of the most burdensome antivirus programs (it slows down your PC). Some of the free ones have a better detection rate and are also less of a performance drag.

Seems Norton even missed your msupdte.exe which is a known malware and should be in any decent antivirus program's database by now.

I think the free versions of Avira Antivir or Avast are better for the home user.
 

My Computer

System One

  • Manufacturer/Model
    home assembled
    CPU
    Intel Q9450 quad core
    Motherboard
    Asus P5Q Pro, Intel P45 chipset
    Memory
    4GB : 2 x 2GB G.Skill DDR2 800MHz
    Graphics Card(s)
    Gigabyte 9600GT
    Sound Card
    Realtek onboard the mobo
    Monitor(s) Displays
    BenQ 24"
    Screen Resolution
    1920 x 1200
    Hard Drives
    2 of Samsung HD501LJ SATA2 500GB
    and a few IDE hard disks on USB for backups
    PSU
    Corsair TX-650 and APC UPS
    Case
    Antec P180
    Cooling
    OCZ Vendetta2
Just load it up and let it do a scan, it should do the rest for you ;)
 

My Computers

System One System Two

  • Operating System
    Windows 11 Workstation
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
    Graphics Card(s)
    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    Sound Card
    Creative
    Monitor(s) Displays
    3 x27" Dell U2724D & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
    Drive
    PSU
    1500W ThermalTake Toughpower
    Case
    ThermalTake Level 10 GT
    Cooling
    Enermax Liqtech 240
    Keyboard
    Surface Ergonomic.
    Mouse
    Logitech Performance MX
    Internet Speed
    350 Mb/s
    Other Info
    WinTV NovaTD
    HP CP1515n Color Laser
    Sony BD-5300S-0B Blu-ray Writer
    Microsoft LifeCam Cinema
    APC 750i Smart UPS
  • Operating System
    windows 10
    Manufacturer/Model
    Surface Pro 3
    CPU
    1.9GHz Intel Core i5-4300U (dual-core, 3MB cache, up to 2.9GHz with Turbo Boost)
    Memory
    4GB
    Graphics card(s)
    Intel HD Graphics 4400
    Monitor(s) Displays
    12" Multi Touch
    Screen Resolution
    2160 x 144
    Hard Drives
    128GB
    Mouse
    Logitech
    Keyboard
    yes
    Internet Speed
    350 Mb/s
Do a thorough scan. And make sure nothing is unchecked in the scanning list. Especially the registry entries.
 

My Computer

System One

  • CPU
    T4200 Intel
    Memory
    2 X 1GB DDR2
    Graphics Card(s)
    Intel Integrated
    Hard Drives
    1 X 250GB 7200RPM
try this online scanner/cleaner too
Eset NOD32
 

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics Card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB)
    and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive:
    Panasonic UJ-220 DL BD-RE (Blu-Ray)
Right click the blue ball in the notification area with an a in it. Click Start Avast antivirus. Tick all 5 boxes ( if you don't have a floppy - obviously don't need to tick that one ) including Test Archives. Left click the slider and drag it to Thorough - clck start scan. ( Make sure you update it before scanning - rt click it and select iAvs update ).

It's worth checking with a few other free tools afterwards as well,
try a-squared 3.5 Free , download it from

http://www.emsisoft.com/en/software/download/

Hope this helps

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
run smitfraudfix. select the 2nd, 4th and then 5th option to clean your computer. download link:
http://siri.urz.free.fr/Fix/SmitfraudFix.exe
Note: uninstall all the antivirus software before installing smitfraudfix.
It works as a charm and removes almost all the types of virus, adwares, malwares and spywares.
 

My Computer

System One

  • Manufacturer/Model
    Compaq
    CPU
    intel core 2 duo T 5550 @ 1.83 MHz
    Motherboard
    intel 965 chipset family
    Memory
    2 GB DDR 2 SD RAM @ 667 MHz
    Graphics Card(s)
    On board upto 358 MB RAM
    Sound Card
    Onboard
    Monitor(s) Displays
    15"
    Hard Drives
    160 GB WDC
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