Windows Live One Care Safety Scanner Hanging

J

jonin

New Member
Hi,

I have been trying to run Windows Live One Care Safety Scanner (beta for vista) I can successfully install and run it but when it performs the scan and it reaches 97% completion the program hangs. I have tried uninstalling and reinstalling the software. I thought the problem might have arisen due to vista's securitythen reinstall th features so I first made sure to run internet explorer browser when I re-downloaded the scanner files. However, this has made no difference... the scanner still installs and runs but again upon reaching 97% completion hangs.

I am interested to know if anyone else has encountered this problem and better still if anyone knows how to resolve it.

Any input much appreciated.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 1710 Notebook
    CPU
    Intel Core 2 CPU T7600 @ 2.3 GHz
    Memory
    2046 MB RAM
    Graphics Card(s)
    NVidia GeForce Go 7900 GTX
    Sound Card
    SigmaTel High
    Screen Resolution
    1920 x 1200
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    dell 200GB SATA hard drive 7200 rpm
Hi jonin and welcome to Vista Forums :party:

As you have stated in your post, this is a Beta program and, as such, might still have the odd bug in the code that prevents the program from working as it should. Have a look at the following: Windows Live OneCare Help Center. In particular, take a look at the 'Connect with the Community' section. Here you can send feedback to Microsoft about the issues that you are having, and you can also check the relevant forum to see if other people have similar issues and, if so, what they did to resolve them.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
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    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
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    Gigabyte IF233
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    Microsoft Comfort Curve Keyboard 3000 (USB)
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    Microsoft Comfort Mouse 3000 for Business (USB)
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    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
Hi,

Thanks for the advice. Will report my findings at your given link. :D
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 1710 Notebook
    CPU
    Intel Core 2 CPU T7600 @ 2.3 GHz
    Memory
    2046 MB RAM
    Graphics Card(s)
    NVidia GeForce Go 7900 GTX
    Sound Card
    SigmaTel High
    Screen Resolution
    1920 x 1200
    Hard Drives
    dell 200GB SATA hard drive 7200 rpm
Ok,

Contacted Microsoft about this issue and waited two days for a response only to be informed to try search the forums for relevant answers similar posts or to phone them...

so basically still no answer to my query.

I would therefore be interested to know if this is a common issue at least on the x64 vista platform or is it just me.

Anybody else experienced this problem with the scanner hanging?

Again any fresh input here much appreciated.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 1710 Notebook
    CPU
    Intel Core 2 CPU T7600 @ 2.3 GHz
    Memory
    2046 MB RAM
    Graphics Card(s)
    NVidia GeForce Go 7900 GTX
    Sound Card
    SigmaTel High
    Screen Resolution
    1920 x 1200
    Hard Drives
    dell 200GB SATA hard drive 7200 rpm
Hello jonin, sorry your having problems.

For starters let me say I am a microsoft fanboy through and through.

I love Vista, and run it on all 10 of my systems.

That said I have to admit I havent heard very many good things about their Onecare security suite. I wish it was otherwise as I would prefer to run my system with as much pure MS software as possible.

Since you have a beta version of Onecare I hope you didnt have to pay for it $$.

I suggest you try a different security solution that is a little more tried and true.

If your willing to pony up some cash you cant do any better then ESETs NOD32 anti-virus program. If cash is an issue then Avast has the free market sowed up tight. Its the only free AV I put on my clients systems when they request a free AV program.

Comodo is one of the best firewalls you can get, and it is also free for home users.

Combined with some good spyware and anti-malware apps(all the best are free as well) your system will stay bug free.

Good luck.
 

My Computer

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    My Ever Changing Whim!
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    Intel Core 2 Quad 9650
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    Intel DQ35JO
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    6GB Corsair DDR2 800
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    ASUS 9800GT Ultimate
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    Onboard
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    19 inch Sceptre 19 inch Acer
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    1280x1024
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    1 320GB Seagate SATA
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    1 120GB Western Digital External
    1 80GB Westen Digital External
    1 4GB Crucial Flash Drive for Ready Boost
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    600watt Fortron Source
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    Antec
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    Fresh Air
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    Microsoft Natural Ergonamic 4000
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    Razer Diamondback
    Other Info
    My main rig runs Vista Ultimate or Server 2008. Depending on which Acronis image I decide to load.
Thanks Joel,

Though don't get me wrong... I'm quite a Microsoft fan too but find myself getting frustrated with x64 compatibility issues... this beta scanner has been working fine on my vista 86 system but not my main one which runs x64 platform. Maybe I am completely wrong but I have always found the scanner to be good at least detecting if not removing virus threats off my system when my default anti virus program (AVG 8) has been exposed. I am just trying to establish whether other x64 users have experienced this issue.... because then that to me would indicate it was more of a common bug related issue as opposed to the actions of a crafty virus?

Hopefully one day either way I will be able to re-gain use of this scanner because I do like.

But thanks a million for all your input and recommendations Joel... all very helpful.

Kind Regards,

Jonin
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 1710 Notebook
    CPU
    Intel Core 2 CPU T7600 @ 2.3 GHz
    Memory
    2046 MB RAM
    Graphics Card(s)
    NVidia GeForce Go 7900 GTX
    Sound Card
    SigmaTel High
    Screen Resolution
    1920 x 1200
    Hard Drives
    dell 200GB SATA hard drive 7200 rpm
Hey John,
I am having the exact same problem on my sisters x64 machine. Driving me nuts too. Safety scanner rocks on my 32bit but on the x64 it hangs at 97 and 98 percent. Any Answers yet?
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
While the machine will hang when using the safety scanner on 64-bit Vista, if you let it run long enough...and I am talking about overnight here, it will finish.

Then it will display several thousand registry errors, but when you click continue or fix or whatever to proceed, nearly all of them will be reported back as errors, but it will fix the errors commonly seen when using 32-bit.
 

My Computer

System One

hi i have same problem using the scan but in my case its only the registry scan that is hanging the other scans seams to work ,
i never had problem when i scan my vista home basic 32bit.
other thing i think its strange, when run it it stuck in 96%the registry scan
then i open task manager to close it cos it not even wont be closed the windows,
when i look cpu usage goes 70% even 100% when i open it but just a sec it comes down 70% :( and my pc make strange sounds wile it runing .
sorry for my bad eng but anyone find the solution for the problem ?
cya :)
 

My Computer

System One

  • Memory
    4gb
    Graphics Card(s)
    ati
I've also tested it and experience the same problem.

I thought that it was really not responding (freezed) but I let it do what its doing, next day I found it finished and reporting malwares and viruses found in my system.

I say that I could be because its trying to heal the infection and making decision to delete or not that causes the freezes.

-----------------
Freeware OpenSource
 

My Computer

System One

To confirm the issue, I'm running it on Vista Ultimate 64, and it is indeed way too sluggish. But it does seem to be running so I'll let it do its thing and check in the morning.
 

My Computer

System One

i have ultimate x64 sp1
i ran the Full Service Scan from OneCare safety scanner beta
it did appear to hang during the Registry scan, but i let it continue to do it's thing.
after two hours, it finally finished. it said that there were a butt load of errors. it seemed to "automatically" fix them, however.
so, the process does complete from start to finish.
the serious problem occurred when i decided to upload the results to Microsoft. that's when the true hang occurred.
i would recommend not using this program for your Ultimate x64 system.
 

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System One

Suggestion-

I am a Onecare perpetual beta tester, and I long ago removed the program from my computers. It offers inferior protection. I had to regularly run Eset NOD32 online scanner as a secondary scanner to clean up the malware it missed. It was a pain in the butt, and left me without confidence in the program.

I suggest replacing it with either NOD32 4 or Avira Antivir for piece of mind.
 

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My Computer

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  • CPU
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    Intel 945PM + ICH7 Chipset
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    Graphics Card(s)
    Mobility Radeon x1900 256MB
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    Realtek HD
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    WUXGA 17"
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    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB)
    and 320GB 7200RPM External
    Mouse
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    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive:
    Panasonic UJ-220 DL BD-RE (Blu-Ray)
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