Vista NoOb Issue

Gudziel

New Member
Here is my pickle:

On Tuesday, I received all of the parts necessary to build a completely, vista-certified rig. This is the first time I've had the pleasure of dealing with Vista, let alone Vista 64-bit. The installation was extremely painless. I love the Aero look, and just Vista all together. I have no problems with almost anything at all, except when it came to my spyware/antivirus programs. Now I have a subscription to PC Tools Spyware Doctor and much of their other products. After installing the program, I was notified that the "malware database .... (whatever it all said)" was not installed and I had to do an update before utilizing the program, which I said "Ok" to. I am then IMMEDIATELY told that Smart Update Failed. This continued to happen after many attempts at uninstalling/re-downloading/re-installing. So, I started to look online, in which I came across this great site. I read the suggestions in other posts and am still having issues. Another issue I had was after installation I could not turn on the program through Security Center, even though Vista recognized I had the program, was an option to click and turn on. I would get the swirling circle for a split second and nothing happened. I also tried telling the Windows Firewall to allow the application access to the internet. Still didn't work. I also prevented both Windows Firewall and Windows Defender from starting up through services.msc, and still would not update or allow me to turn on.

So I installed it in safe mode (which I read here) and, wallah!!!, it installed and updated. I went back into normal mode, and now I still can not update the service. And every-so-often I'll get a little notification stating that it can not update (which kicks me out of COD5 which angers me more ;)).

So here is my question: What do I do? haha. Am I only capable of updating it in safe mode? So every week do I need to go through safe mode to install it myself, which will be incredibly tedeous.

Any help would be greatly appreciated. Thank you. Oh, and great site!
 

My Computer

System One

  • CPU
    Intel Core2Duo E8400 3.0GHz
    Motherboard
    eVGA NVIDIA nForce 780i SLI
    Memory
    OCZ NVIDIA SLI-Ready Edition 4x2GB PC6400 DDR2800 4-4-4-15
    Graphics Card(s)
    eVGA GeForce GTX 260 896MB GDDR3
    Sound Card
    Creative Sound Blaster Audigy 7.1
    Monitor(s) Displays
    LG - 23" Widescreen Flat-Panel LCD HD Monitor - Black
    Screen Resolution
    1920 x 1080
    Hard Drives
    Seagate Barracuda 250GB 7200RPM SATA 3.0Gb/s
    PSU
    OCZ GameXStream 600W
    Case
    Cooler Master HAF 932
    Cooling
    Arctic Cooling Freezer 7 Pro CPU Cooler, 6x120mm, 2x140mm
    Other Info
    Logitech G51 155 watts RMS 5.1 Surround Sound Speakers
Here is my pickle:

On Tuesday, I received all of the parts necessary to build a completely, vista-certified rig. This is the first time I've had the pleasure of dealing with Vista, let alone Vista 64-bit. The installation was extremely painless. I love the Aero look, and just Vista all together. I have no problems with almost anything at all, except when it came to my spyware/antivirus programs. Now I have a subscription to PC Tools Spyware Doctor and much of their other products. After installing the program, I was notified that the "malware database .... (whatever it all said)" was not installed and I had to do an update before utilizing the program, which I said "Ok" to. I am then IMMEDIATELY told that Smart Update Failed. This continued to happen after many attempts at uninstalling/re-downloading/re-installing. So, I started to look online, in which I came across this great site. I read the suggestions in other posts and am still having issues. Another issue I had was after installation I could not turn on the program through Security Center, even though Vista recognized I had the program, was an option to click and turn on. I would get the swirling circle for a split second and nothing happened. I also tried telling the Windows Firewall to allow the application access to the internet. Still didn't work. I also prevented both Windows Firewall and Windows Defender from starting up through services.msc, and still would not update or allow me to turn on.

So I installed it in safe mode (which I read here) and, wallah!!!, it installed and updated. I went back into normal mode, and now I still can not update the service. And every-so-often I'll get a little notification stating that it can not update (which kicks me out of COD5 which angers me more ;)).

So here is my question: What do I do? haha. Am I only capable of updating it in safe mode? So every week do I need to go through safe mode to install it myself, which will be incredibly tedeous.

Any help would be greatly appreciated. Thank you. Oh, and great site!
Hello Gudziel,

Welcome to the Vista Forum.

It might be a good idea for you to have a look at the PC tools support sight;
PC Tools - Online Support
I have had a quick look myself and apparently some of there programs are not compatible with Vistax64 which might be causing your problems

If you can sort this out as you know what you have subscribed to and still have problems with Vista Let us know so we can help

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
Thanks for the advice. That was actually the first place I went to and did what they had advised, which was much of what I read here as well. Unfortunately, that did not help. I know that my Registry Mechanic and Firewall are not conducive with Vista, but Spyware Doctor is, which is why I'm so confused. I've also emailed PC Tools Support in hopes of some support, but have not received any emails from the past two days.
 

My Computer

System One

  • CPU
    Intel Core2Duo E8400 3.0GHz
    Motherboard
    eVGA NVIDIA nForce 780i SLI
    Memory
    OCZ NVIDIA SLI-Ready Edition 4x2GB PC6400 DDR2800 4-4-4-15
    Graphics Card(s)
    eVGA GeForce GTX 260 896MB GDDR3
    Sound Card
    Creative Sound Blaster Audigy 7.1
    Monitor(s) Displays
    LG - 23" Widescreen Flat-Panel LCD HD Monitor - Black
    Screen Resolution
    1920 x 1080
    Hard Drives
    Seagate Barracuda 250GB 7200RPM SATA 3.0Gb/s
    PSU
    OCZ GameXStream 600W
    Case
    Cooler Master HAF 932
    Cooling
    Arctic Cooling Freezer 7 Pro CPU Cooler, 6x120mm, 2x140mm
    Other Info
    Logitech G51 155 watts RMS 5.1 Surround Sound Speakers
Thanks for the advice. That was actually the first place I went to and did what they had advised, which was much of what I read here as well. Unfortunately, that did not help. I know that my Registry Mechanic and Firewall are not conducive with Vista, but Spyware Doctor is, which is why I'm so confused. I've also emailed PC Tools Support in hopes of some support, but have not received any emails from the past two days.
Ok which programs do you actually have installed

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
Programs:
- Registry Mechanic
- Spyware Doctor
- CC Cleaner
- COD: WaW
- WoW (which I also had to install in Safe Mode?)

Drivers:
- NVIDIA Mobo
- NVIDIA Video Card
- Creative Labs

um... I think that takes care of it all.
 

My Computer

System One

  • CPU
    Intel Core2Duo E8400 3.0GHz
    Motherboard
    eVGA NVIDIA nForce 780i SLI
    Memory
    OCZ NVIDIA SLI-Ready Edition 4x2GB PC6400 DDR2800 4-4-4-15
    Graphics Card(s)
    eVGA GeForce GTX 260 896MB GDDR3
    Sound Card
    Creative Sound Blaster Audigy 7.1
    Monitor(s) Displays
    LG - 23" Widescreen Flat-Panel LCD HD Monitor - Black
    Screen Resolution
    1920 x 1080
    Hard Drives
    Seagate Barracuda 250GB 7200RPM SATA 3.0Gb/s
    PSU
    OCZ GameXStream 600W
    Case
    Cooler Master HAF 932
    Cooling
    Arctic Cooling Freezer 7 Pro CPU Cooler, 6x120mm, 2x140mm
    Other Info
    Logitech G51 155 watts RMS 5.1 Surround Sound Speakers
Programs:
- Registry Mechanic
- Spyware Doctor
- CC Cleaner
- COD: WaW
- WoW (which I also had to install in Safe Mode?)

Drivers:
- NVIDIA Mobo
- NVIDIA Video Card
- Creative Labs

um... I think that takes care of it all.
Yes I asked for that :shock: I actually meant from PC tools :)

Uninstall PC tools programs
Reinstall only the programs that are compatible with Vista x64 (the other programs might be causing the problem)
If you need a Firewall or Anti-virus Program for the time being have a look here;
http://www.vistax64.com/software/115872-free-software-list-vista.html
Let me know how you get on

Pooch
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
lol... Oops

Well I tried to click the link but it diverts me back to the main forum page. So I'll look around the forums topic for what you meant.

Thx Pooch for all your help.
 

My Computer

System One

  • CPU
    Intel Core2Duo E8400 3.0GHz
    Motherboard
    eVGA NVIDIA nForce 780i SLI
    Memory
    OCZ NVIDIA SLI-Ready Edition 4x2GB PC6400 DDR2800 4-4-4-15
    Graphics Card(s)
    eVGA GeForce GTX 260 896MB GDDR3
    Sound Card
    Creative Sound Blaster Audigy 7.1
    Monitor(s) Displays
    LG - 23" Widescreen Flat-Panel LCD HD Monitor - Black
    Screen Resolution
    1920 x 1080
    Hard Drives
    Seagate Barracuda 250GB 7200RPM SATA 3.0Gb/s
    PSU
    OCZ GameXStream 600W
    Case
    Cooler Master HAF 932
    Cooling
    Arctic Cooling Freezer 7 Pro CPU Cooler, 6x120mm, 2x140mm
    Other Info
    Logitech G51 155 watts RMS 5.1 Surround Sound Speakers
lol... Oops

Well I tried to click the link but it diverts me back to the main forum page. So I'll look around the forums topic for what you meant.

Thx Pooch for all your help.
Yes the link is a bit fuzzy isn't it. Look in the main forum under Software and then the sticky posts at the top
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
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