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| | #1 (permalink) |
| vista home basic | Do I have a virus? I am a long-time lurker here as I have struggled with my own Vista, but I promised to help get my sister's computer optimized before she starts classes tomorrow, which has pushed me to posting. She took her Dell Inspiron 1501 (Vista Home Basic) into the Geek Squad, and they told her she had a virus. I haven't been able to find a virus after running both Avast and Malwarebytes several times. I think the problem was that she filled up her C-drive, so I backed everything up with Carbonite, moved all of her media to a portable external, plugged in a USB for ReadyBoost (.5 GB of extra RAM is on its way here from Crucial), ran disk cleanup and defrag, and installed all critical updates from Windows. Anyway, it's still a little slow and the CPU spikes to 100 for what seems like no good reason. Would someone mind looking over the following tasklist to see if I am overlooking some malware or other drain on her CPU? If so, thanks in advance: Code: Image Name: System Idle Process PID: 0 Services: N/A Image Name: System PID: 4 Services: N/A Image Name: smss.exe PID: 372 Services: N/A Image Name: csrss.exe PID: 448 Services: N/A Image Name: wininit.exe PID: 500 Services: N/A Image Name: csrss.exe PID: 508 Services: N/A Image Name: winlogon.exe PID: 556 Services: N/A Image Name: services.exe PID: 584 Services: N/A Image Name: lsass.exe PID: 604 Services: KeyIso SamSs Image Name: lsm.exe PID: 612 Services: N/A Image Name: svchost.exe PID: 768 Services: DcomLaunch PlugPlay Image Name: svchost.exe PID: 852 Services: RpcSs Image Name: svchost.exe PID: 884 Services: WinDefend Image Name: Ati2evxx.exe PID: 952 Services: Ati External Event Utility Image Name: svchost.exe PID: 1036 Services: Audiosrv Dhcp Eventlog lmhosts WPCSvc wscsvc Image Name: svchost.exe PID: 1060 Services: AudioEndpointBuilder EMDMgmt Netman PcaSvc SysMain TabletInputService TrkWks UxSms WdiSystemHost Wlansvc WPDBusEnum wudfsvc Image Name: svchost.exe PID: 1076 Services: AeLookupSvc Appinfo BITS Browser EapHost IKEEXT iphlpsvc LanmanServer MMCSS ProfSvc RasMan Schedule seclogon SENS ShellHWDetection Themes Winmgmt wuauserv Image Name: audiodg.exe PID: 1152 Services: N/A Image Name: svchost.exe PID: 1176 Services: gpsvc Image Name: SLsvc.exe PID: 1196 Services: slsvc Image Name: svchost.exe PID: 1232 Services: EventSystem FDResPub LanmanWorkstation netprofm nsi SSDPSRV SstpSvc upnphost W32Time WebClient WinHttpAutoProxySvc Image Name: svchost.exe PID: 1368 Services: Dnscache KtmRm napagent NlaSvc TapiSrv TermService Image Name: Ati2evxx.exe PID: 1380 Services: N/A Image Name: aswUpdSv.exe PID: 1560 Services: aswUpdSv Image Name: ashServ.exe PID: 1572 Services: avast! Antivirus Image Name: spoolsv.exe PID: 1856 Services: Spooler Image Name: svchost.exe PID: 1880 Services: BFE DPS MpsSvc Image Name: AppleMobileDeviceService.exe PID: 192 Services: Apple Mobile Device Image Name: CarboniteService.exe PID: 268 Services: CarboniteService Image Name: svchost.exe PID: 400 Services: PolicyAgent Image Name: rpcnet.exe PID: 440 Services: Rpcnet Image Name: svchost.exe PID: 1392 Services: stisvc Image Name: svchost.exe PID: 2100 Services: WerSvc Image Name: SearchIndexer.exe PID: 2196 Services: WSearch Image Name: XAudio.exe PID: 2244 Services: XAudioService Image Name: taskeng.exe PID: 2620 Services: N/A Image Name: taskeng.exe PID: 2712 Services: N/A Image Name: dwm.exe PID: 2780 Services: N/A Image Name: explorer.exe PID: 2804 Services: N/A Image Name: SynTPEnh.exe PID: 3040 Services: N/A Image Name: iTunesHelper.exe PID: 3068 Services: N/A Image Name: ashDisp.exe PID: 3080 Services: N/A Image Name: sttray.exe PID: 3092 Services: N/A Image Name: CarboniteUI.exe PID: 3140 Services: N/A Image Name: unsecapp.exe PID: 3480 Services: N/A Image Name: WmiPrvSE.exe PID: 3576 Services: N/A Image Name: VSSVC.exe PID: 3304 Services: VSS Image Name: iPodService.exe PID: 2688 Services: iPod Service Image Name: svchost.exe PID: 3928 Services: swprv Image Name: WUDFHost.exe PID: 2556 Services: N/A Image Name: Ymsgr_tray.exe PID: 3236 Services: N/A Image Name: chrome.exe PID: 1640 Services: N/A Image Name: chrome.exe PID: 1252 Services: N/A Image Name: chrome.exe PID: 3924 Services: N/A Image Name: taskmgr.exe PID: 2940 Services: N/A Image Name: cmd.exe PID: 1512 Services: N/A Image Name: WmiPrvSE.exe PID: 2040 Services: N/A Image Name: tasklist.exe PID: 3176 Services: N/A |
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| | #2 (permalink) |
| vista ultimate 32bit,64bit,Seven Ultimate 64bit | you can definitely disable anything to do with chrome or itunes. these might help too" Process Explorer - Free software downloads and software reviews - CNET Download.com Startup Manager » Download and if you are really anal retentive Windows Vista Service Pack 2 Service Configurations by Black Viper |
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| | #3 (permalink) |
| Vista Ultimate 32bit / Windows 7 RTM x64 | Why don't you just back everything up and reinstall Windows? Or you can use system restore to restore the PC back to when you are sure there was no problem. Or maybe it's a problem with your registry. Try downloading a registry cleaner and clean your registry. |
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| | #4 (permalink) |
| Windows 7 Ultimate x64 | Try running sophos anti-rootkit scanner too. The list seems clean. Overall |
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| | #5 (permalink) |
| vista home basic | Thanks kword88. I will check those out. Ojaser6, unfortunately, my sister's Dell has been slow since she got it, so I wouldn't know when to restore it to (they sold her a Vista machine with only 500 MB of RAM; I put in a 1 GB stick immediately, and I am going ahead and replacing the 500 MB stick now). |
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| | #6 (permalink) |
| vista home basic | Thanks for looking over the list Frostmourne. |
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