A virus seems to have taken control of my administrator account password on this computer. I can still access the 'guest' account on this machine but obviously I cannot run any new software on it or access any of the material saved under the administrator account... and I need some of that material.
Every time I attempt to log on to my administrator account (yes... I am using the correct password, fonts etc.) it tells me that the password is incorrect.
I noticed I may have had this virus yesterday when I attempted to delete some software I had downloaded (it would not let me download it). I backed up some files (but could not make a password reset disk) and ran a full system check using AVAST. AVAST did NOT note any threats on my system, however, after turning off the computer I am unable to log on as an administrator.
Can anyone talk me through the specifics of using safe mode which may help? Obviously, as I'm on the guest account, as mentioned above I cannot download and run any new software and, as I no longer have administator privileges on this machine, I cannot change or remove the password using the control panel options.
Has anyone else suffered this virus? How did you fix it?? Thanks.