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Vista PC shuts down due to Trojan virus

  1. #1



    Newbie
    Join Date : May 2010
    Posts : 4
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    Local Time: 02:06 AM

    Vista PC shuts down due to Trojan virus

    Hi,
    I've joined this Forum on behalf of someone who has asked for my help in solving an issue with their PC.

    At this moment all I know is it seems to be shutting itself down when it has just started up due to it having a virus of some sort, a trojan was mentioned. Can someone recommend what the best course of action is in this particular case? I suggested that if the OS (Vista) is accessible then reformatting the HD may be the best thing to do. But will this get rid of the virus/trojan as well? I am aware that this will involve losing all data. I'm led to believe rather than have the original discs, PC's these days come with a seperate partition which holds the OS, which is used when reformatting is required?

    If it is not accessible then should I start the PC in safemode and work from there? How do I reformat the HD from here? I'm new to this particular problem and also to Vista as well. Any advice would be greatly appreciated in helping me to resolve this problem. Many thanks in advance.

      My System SpecsSystem Spec

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  3. #2
    mitchell's Avatar

    Ngai Tahu/Tau Iwi

    Join Date : Nov 2008
    New Zealand
    Posts : 420
    Windows Seven Home Premium 32bit SP1
    Local Time: 09:06 PM
    newzealand

     

    Re: Vista PC shuts down due to Trojan virus

    Hallo mtm, because the computer keeps shutting down a rescue disk would be the first thing i would try.
    You could downlod & burn this to disk for your friend this blog explains the process and has a number of download links;

    Removing Viruses from a PC That Won’t Boot — Krebs on Security

    I hope this is of some help

      My System SpecsSystem Spec

  4. #3
    l)ark_Scorpion's Avatar

    Real SN AT99Scorpion
    Join Date : Mar 2010
    The Great Lakes
    Posts : 211
    Windows 7 Home Premium 64 bit
    Local Time: 03:06 AM
    usa us michigan

     

    Re: Vista PC shuts down due to Trojan virus

    When the computer starts, and the Vista boot screen shows, press the F8 key repeatedly, and then the windows boot option menu should appear, asking to boot normally, in Safe mode, Safe mode with networking, safemode with command command prompt, and other options. Try to use Safe mode and run your antivirus, and try to scan your computer.

    I'd recommend Malwarebytes, link is below.

    LINK:
    Malwarebytes

      My System SpecsSystem Spec

  5. #4
    compuwhiz93's Avatar

    Member
    Join Date : Feb 2010
    Toronto, Canada
    Posts : 92
    Windows Vista Ultimate x32, Windows 7 Enterprise
    Local Time: 11:06 AM
    india ca ontario

     

    Re: Vista PC shuts down due to Trojan virus

    Since the Pc keeps shutting down. you need a Rescue disk.

    Here check this link out, i think it will solve your problem.
    How To Use AVG Rescue CD For Virus and Spyware Removal

    This is the download link:
    AVG Antivirus and Security Software - AVG Rescue CD

    i recommend you to use the USB.

    Good Luck and feel free to ask me about anything.

      My System SpecsSystem Spec

  6. #5
    MendMyComputer's Avatar
    Join Date : May 2010
    Posts : 5
    xp 32bit
    Local Time: 09:06 AM


     

    Re: Vista PC shuts down due to Trojan virus

    Reboot to safemode, hit F8 on startup...

    Once your in safemode, disable system restore...
    start > right click my computer > properties > system restore > tick the box to disable

    Once this has been done you can restart and do malware scans in normal windows or safemode (safemode recommended)

      My System SpecsSystem Spec


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