I've joined this Forum on behalf of someone who has asked for my help in solving an issue with their PC.
At this moment all I know is it seems to be shutting itself down when it has just started up due to it having a virus of some sort, a trojan was mentioned. Can someone recommend what the best course of action is in this particular case? I suggested that if the OS (Vista) is accessible then reformatting the HD may be the best thing to do. But will this get rid of the virus/trojan as well? I am aware that this will involve losing all data. I'm led to believe rather than have the original discs, PC's these days come with a seperate partition which holds the OS, which is used when reformatting is required?
If it is not accessible then should I start the PC in safemode and work from there? How do I reformat the HD from here? I'm new to this particular problem and also to Vista as well. Any advice would be greatly appreciated in helping me to resolve this problem. Many thanks in advance.