I dont no if this is ***urgent***or a scam

ohsocute69

ohsocute69

Member
i had a company randomly ring our house today ! they said that my pc was badly infected and here is the site they said there from VIRTUAL PC DOCTOR | Tech Support | Technical Support | Online Tech Support | Technical Help

they took me threw some applications on my pc and sure enough there was warning signs and errors they stated that spyware would no pick this stuff up ,

they wanted to do a remote server to use my pc to fix the issue !

i went along with this as far as this then backed out , scam dont no ! i think so

any way here is the faults i took a quick snap shot while he was talking to me

is this in danger of my pc ?? there is roughly over 100 faults i ntoiced as a quick scan
 

Attachments

  • Untitled.jpg
    Untitled.jpg
    101.9 KB · Views: 94
  • 222.jpg
    222.jpg
    82.4 KB · Views: 79

My Computer

System One

Don't let anyone have remote access to your computer.I would now download Malwarebytes and do a full scan also scan with your anti-virus. Turn off everything in network sharing and discovery. You have been scammed.Random out of the blue calls should be a warning to you. Malwarebytes
Use Revo to remove anything they put on
http://www.revouninstaller.com/
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
ilikefree said:
Don't let anyone have remote access to your computer.I would now download Malwarebytes and do a full scan also scan with your anti-virus. Turn off everything in network sharing and discovery. You have been scammed.Random out of the blue calls should be a warning to you. Malwarebytes
Use Revo to remove anything they put on
Revo Uninstaller Pro - Uninstall software, remove programs, solve uninstall problems
Click to expand...
i have ran spyware doctor , and malwarebytes but nothing shows up at all ,
i need to no asap if this warning signs are a danger to my pc or not thanks
please note there are probably over 100 error and warnign signs in this section i snapped and also, there is another section i cant remeber how to get there now
 

My Computer

System One

You only really need to worry if the warning says critical most of those are just telling you things are starting and stopping as they should.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
It scans for malicious software "malware" but one scanner won't get everything you should have anti-virus software too.Don't run two scanners at the same time.
Malwarebytes is regarded as one of the best.
Avira-AntiVir and Windows Security Essentials are considered good Anti-Virus programs.
All are free.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
ilikefree said:
It scans for malicious software "malware" but one scanner won't get everything you should have anti-virus software too.Don't run two scanners at the same time.
Malwarebytes is regarded as one of the best.
Avira-AntiVir and Windows Security Essentials are considered good Anti-Virus programs.
All are free.
Click to expand...
im trying to find the scan on this program i cant find it , sorry , can you tell me where it is
http://www.revouninstaller.com/
 

My Computer

System One

Maybe they showed you all those information pages to get you to buy something or maybe to get you to open your computer to remote access.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Click on the link in your post the page you go to the download is on the left about half way down the page it says download the free version.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
ilikefree said:
Revo Uninstaller - Free software downloads and software reviews - CNET Download.com
Try this for a free version that is not a trial version
Click to expand...

After scanning with Malwarebytes, I would also try the following procedures:

1. SFC Scan:

1. Open the start menu
2. In the search box, type cmd
3. Right click on command prompt, and select Run as Administrator
4. In command prompt, type the following and press enter:

sfc /scannow

Doing a SFC scan will attempt to fix any problems with the windows system files that may have been damaged by this program

2. CCleaner

Download and install CCleaner:

CCleaner - Optimization and Cleaning - Free Download

Run the cleaner, and the registry cleaner but BACK UP THE REGISTRY WHEN PROMPTED

3. DDS

Just to check that it hasn't done any damage, can you download and run this:

http://forums.whatthetech.com/index.php?autocom=downloads&req=download&code=do_download&id=16

This will create two text files, one called DDS and one called Attach

Can you save these text files and attach them with your next post? As well as the malwarebytes log?

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
ohsocute69 said:
i had a company randomly ring our house today ! they said that my pc was badly infected and here is the site they said there from VIRTUAL PC DOCTOR | Tech Support | Technical Support | Online Tech Support | Technical Help
Click to expand...
warning   Warning
This is definitely a SCAM. Your first line gave all the warning and information required, an unsolicited phone call.

Besides, how would they know if your PC was infected? That would imply that they themselves had already infected it. The other point is, how did they get your phone number? Your ISP will have it because they need that information in order to provide you with your Internet service, but they shouldn't disclose it to anyone else without your permission or where required to do so by law (even then, this has to be requested by the courts). If, however, you are listed in the phone book/directory, then your number is already in the public domain. This would tie in with what you stated that the company rang you first. All they (the company) would need is the phone book/directory for your area (they themselves would have this for their own area, which could be the same as your locale). It is likely, though, that they would have these for the whole of the country and would supplement them with online services.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
tom982 said:
ilikefree said:
Revo Uninstaller - Free software downloads and software reviews - CNET Download.com
Try this for a free version that is not a trial version
Click to expand...

After scanning with Malwarebytes, I would also try the following procedures:

1. SFC Scan:

1. Open the start menu
2. In the search box, type cmd
3. Right click on command prompt, and select Run as Administrator
4. In command prompt, type the following and press enter:

sfc /scannow

Doing a SFC scan will attempt to fix any problems with the windows system files that may have been damaged by this program

2. CCleaner

Download and install CCleaner:

CCleaner - Optimization and Cleaning - Free Download

Run the cleaner, and the registry cleaner but BACK UP THE REGISTRY WHEN PROMPTED

3. DDS

Just to check that it hasn't done any damage, can you download and run this:

http://forums.whatthetech.com/index.php?autocom=downloads&req=download&code=do_download&id=16

This will create two text files, one called DDS and one called Attach

Can you save these text files and attach them with your next post? As well as the malwarebytes log?

Tom
Click to expand...
Yeah somethings not right with this. Do you think the same Tom?
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
tom982 said:
ilikefree said:
Revo Uninstaller - Free software downloads and software reviews - CNET Download.com
Try this for a free version that is not a trial version
Click to expand...

After scanning with Malwarebytes, I would also try the following procedures:

1. SFC Scan:

1. Open the start menu
2. In the search box, type cmd
3. Right click on command prompt, and select Run as Administrator
4. In command prompt, type the following and press enter:

sfc /scannow

Doing a SFC scan will attempt to fix any problems with the windows system files that may have been damaged by this program

2. CCleaner

Download and install CCleaner:

CCleaner - Optimization and Cleaning - Free Download

Run the cleaner, and the registry cleaner but BACK UP THE REGISTRY WHEN PROMPTED

3. DDS

Just to check that it hasn't done any damage, can you download and run this:

http://forums.whatthetech.com/index.php?autocom=downloads&req=download&code=do_download&id=16

This will create two text files, one called DDS and one called Attach

Can you save these text files and attach them with your next post? As well as the malwarebytes log?

Tom
Click to expand...
ok done thanks
i just noticed in one transcript (dds) it has alot of java . in a section called bin i have just made a post about this as well , after you have a look at this please look at this link next , thankyou so much
http://www.vistax64.com/general-discussion/280681-hi-bit-confused-matter.html#post1277271 <<< link
 
Last edited:

My Computer

System One

What was the result of the malware scan you only posted the page with the file on not the file itself.open the latest log and post that.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
ohsocute69 said:
ilikefree said:
What was the result of the malware scan you only posted the page with the file on not the file itself.open the latest log and post that.
Click to expand...
sorry there now
Click to expand...
Yeah that looks sweet.Someone else will have to help with the java as I don't know what you have going on there I only have 1 file for java.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed

My Computer

System One

ohsocute69 said:
ilikefree said:
ohsocute69 said:
sorry there now
Click to expand...
Yeah that looks sweet.Someone else will have to help with the java as I don't know what you have going on there I only have 1 file for java.
Click to expand...
ok thanks for that

if some can please help me with this java please some one .....:(
Click to expand...

Ok, you're dds files show nothing unusual except from the Java issue. You seem to have multiple instances of java running at the same time.

If you still have Revo Uninstaller, uninstall Java completely, and then download it again from the official website:

Download Free Java Software - Sun Microsystems

Then reboot and see if the problem remains

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
You were scammed!

Did you download and install MarketResearch, or is this a Dell computer?
 

My Computer

System One

  • Manufacturer/Model
    Bruce ... somewhere in his 40's
    CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    INTEL/D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    ATI Radeon HD 2600 Pro
    Monitor(s) Displays
    Samsung SyncMaster 914v
    Screen Resolution
    1280 x 1024
    Hard Drives
    2/500GB each ... ST3500630AS ATA Device.
    One is not connected
    PSU
    Rocketfish 700 W
    Case
    G.Skill Gigabyte Chassis
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft PS/2 Mouse
    Internet Speed
    DSL
    Other Info
    ATI HDMI Audio
You must log in or register to reply here.
Back
Top