DavidM BPOS
New Member
"Looking for Credential Tiles" in a popup titled "Windows Security" will happen on PCs running Vista or 7 when a Username/Password substitution program is installed but not fully configured.
Many notebooks have face or fingerprint recognition software installed by the manufacturer that will allow the user to store UN/PW combinations. It will detect credential challenges and attempt to authenticate the face/finger before filling in the UN/PW automatically.
Unfortunately, the popup is not very helpful and never goes away so it was difficult to track down and is easily mis-diagnosed, but once identified has been the explanation for all subsequent cases I have seen (6 or so)
My new Lenovo had a program called VeriFace and I encountered this issue when manually configuring Outlook 2010 using RPC over HTTPS. Once configured, it wanted my Exchange credentials but the signin popup was intercepted and I got the 'looking for credential tiles' popup instead. Once VeriFace was uninstalled I got the signin popup and all was well.
Many notebooks have face or fingerprint recognition software installed by the manufacturer that will allow the user to store UN/PW combinations. It will detect credential challenges and attempt to authenticate the face/finger before filling in the UN/PW automatically.
Unfortunately, the popup is not very helpful and never goes away so it was difficult to track down and is easily mis-diagnosed, but once identified has been the explanation for all subsequent cases I have seen (6 or so)
My new Lenovo had a program called VeriFace and I encountered this issue when manually configuring Outlook 2010 using RPC over HTTPS. Once configured, it wanted my Exchange credentials but the signin popup was intercepted and I got the 'looking for credential tiles' popup instead. Once VeriFace was uninstalled I got the signin popup and all was well.