Program (Malwarebytes) Not Showing Up in Start-up Programs

fullgrownnut

fullgrownnut

Member
I have been using Malwarebytes for a couple of years now, and have had it running when Windows starts up since I have the paid version, therefore it runs in the background as additional protection, in addition to my regular anti-virus software (Nortons Internet Security Suite).... whenever there is an update notification to the program to a newer version I allow it to update, of course...

They recently updated to a new version (1.65.0), however after this update was installed successfully, I noticed that in my start-up programs (msconfig > Startup tab) it is not indicating that it's even in that list EVEN THOUGH the program IS starting with Windows (option IS checked off in Malwarebytes to start with Windows & Malwarebytes icon appears in my bottom task bar after Windows fully starts, & is listed as 'Running' under msconfig > Services tab)...

It was never like this before this new version update, and always was listed/checked off in my start-up programs... the bottom line is that EVERYTHING is just as it SHOULD be with my Malwarebytes (it starts WITH Windows and IS confirmed as 'running'), however Windows itself is NOT indicating to me that it's even in my Start-up programs list (it doesn't even appear AT ALL in that list of start-up programs, let alone, checked off - so in other words, it's not even there listed to be able to select and check off)... any possible fix to this??? Thanks for any help.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Welcome
Several people including myself had the same problem. I used system restore to go back to the older version,(you lose nothing with the prior version). When they fix the bug or come out with a newer version you can try to update it again.
Click to expand...


Hello Richard,

Well that's good to know that it's just not my system acting this way with Malwarebytes... and Ok, I think I'll just wait for a newer version to come out... they'll probably come out with a newer version sooner than later since I'm SURE this bug has been reported to them... for the time being, as long as it's running when Windows starts (even without it being listed by the system), that's fine with me... thanks again for your help, and have a great weekend.
 

My Computer

System One

Thank you for posting to tell us and you have a great weekend too.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Just read your last post again. I dont think its enabled, check to see if real time is enabled.
If it is not in startup, it is not making real time protection (called enabled in Malwarebytes)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Just read your last post again. I dont think its enabled, check to see if real time is enabled.
If it is not in startup, it is not making real time protection (called enabled in Malwarebytes)
Click to expand...
Richard, well ALL my settings are set EXACTLY the same as before their last update... before, it was always in my Start-up programs, as it SHOULD be now too. I attached a screen shot of my current Protection settings.

As you will see in the image I provided, the fact that 'Start protection module with Windows' is enabled, means JUST that... it SHOULD be in my Start-up programs AS IT ALWAYS WAS... like I said my settings have NOT changed since I have had the program, but after this last update, this problem is occurring. Thanks again.

87mwb1.jpg
 

My Computer

System One

Boot the computer and make sure its still enabled. It seems that this new version needs a fix. Me and several members, here, have the problem that it is not in startup and after each boot it not enabled.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Boot the computer and make sure its still enabled. It seems that this new version needs a fix. Me and several members, here, have the problem that it is not in startup and after each boot it not enabled.
Click to expand...


Hi Richard, thanks again for your reply... I have rebooted my computer several times since the update (I don't leave my computer on at night when I go to sleep, and AS I ALWAYS do every day, just start it up in the morning)... EACH TIME I have rebooted my computer since I have noticed the issue, I have checked my Malwarebyte settings to make sure they have not changed, AND I also check to see if it's in my Startup programs, of course, but still with the same result...

I actually just sent a direct email to Malwarebytes support regarding this issue (to [email protected]), so AS SOON as I get a reply from them, whatever their reply ends up being, I'll post it on here for everyone to read. Thanks again.
 

My Computer

System One

Thanks for the help that you are about to share. I will be able to us it too.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Thanks for the help that you are about to share. I will be able to us it too.
Click to expand...

THIS IS THE RESPONSE THAT I RECEIVED FROM MALWAREBYTES SUPPORT (I have not gotten around to performing these steps yet, but I will tomorrow):

Hello and welcome to the Malwarebytes consumer helpdesk. Thank you for choosing Malwarebytes Anti-Malware as your malware security solution, my name is Tom Mercado and I'll be assisting you today.

Please reboot a time or two, see if that fixes it. If that fails let's collect additional information off the system to see if we can spot any issues.

Please download the MBAMCheck batch file from the link below. Save this it to your desktop, double-click it to run, and then attach the log generated to your next reply. These results will give us some detailed installation parameters for Malwarebytes software.
http://downloads.malwarebytes.org/file/mbam_check

Please save using the default Notepad format,
DO NOT USE WORD or any other office type of software.
DO NOT COPY & PASTE the log, send it as an attachment.
Reply to THIS ticket, DO NOT create a new one.

Please download DDS from the link below and save it to your desktop:
http://download.bleepingcomputer.com/sUBs/dds.scr

*Disable any security software before running(excluding Malwarebytes)
*Steps to disable some common security applications(no need to disable Malwarebytes, it will not cause any issues):
How to Disable your Security Programs
Please double click dds.com to run the tool. (File name will be different if alternate download used).
Vista & Windows 7 users: You must right click on the file above and select "Run As Administrator" to run the tool.
A black window(DOS window) will open with some instructions/comments.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Send both please.


Please save using the default Notepad format,
DO NOT USE WORD or any other office type of software.
DO NOT COPY & PASTE the log, send it as an attachment.
Reply to THIS ticket, DO NOT create a new one

Name of file to be attached into your next reply:
dds.txt
attach.txt
checkresults.txt

Please reply only to this ticket, do not create new tickets for the same issue. Support requests which have received no customer response within 7 days will be closed automatically.
 

My Computer

System One

Thank you for helping others.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Thank you for helping others.
Click to expand...

MalwareBytes JUST had an update today which explained one of the reasons for it was to fix this exact issue, but even after downloading the update AND restarting my computer (twice), MB is STILL not showing up in my list of Start-up programs, even though it DOES run when Windows starts, just like before... so, I have no idea what else to do now but just wait until there are others with the same issue AGAIN, and for them to resolve it... is everyone else still having this issue even after the most recent supposed 'Fix' update today?? Thanks.
 

My Computer

System One

Sorry for the delay in answering. Sometimes pressures on my side of the computer get in the way.
In any event, I never noticed the Malwarebytes does not appear in my startup items, because it does start with Windows, which is when it is needed. My Malwarebytes is not in my startup and dont think that it ever was. My problem with the prior version is that it did not start with Windows.
I think that if it does start with Windows, this is the way it is suppose to work. In any event it serves the purpose intended. If yours starts with Windows that is all that is needed.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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