Downloads from internet including email attachments immediately deleted

jstnbrg · Jan 20, 2013

Any file downloaded from the internet is immediately deleted, regardless of the browser used (Chrome, Firefox, IE9), regardless of whether or not antivirus software is installed (currently AVG 2013 but this has happened with previous versions of AVG and Microsoft Security Essentials), and regardless whether or not Windows Firewall is turned on. Internet Explorer reports that the download in question contained a virus and was deleted. I've run AVG from a rescue disk and found the computer to be uninfected.

Also tried downloading from Safe Mode with Networking and from a new User Account. Will try clean boot now.

Clean boot didn't work either.

jeffce · Jan 20, 2013

Hi,

If you are having problems with the files deleting immediately on download you might want to download Malwarebytes from another computer to a USB drive or CD and then transfer it to the possibly infected system. You can use these instructions for downloading and running Malwarebytes...

Please download Malwarebytes Anti-Malware to your desktop.

Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan as shown below.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.

The log can also be found here:

Windows 2000 & Windows XP:
C:\Documents and Settings\<USERNAME>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Windows Vista & Win7:
C:\Users\<USERNAME>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs
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jstnbrg · Jan 20, 2013

Already tried that. And as I said, I ran AVG from a rescue disk as well. I do not believe that this is a virus.

I did try something I found on a similar thread that worked for Firefox alone: browser.download.manager.scanWhenDone to false in about:config. But I'd like to solve the underlying problem in Vista.

townsbg · Jan 22, 2013

I agree about scanning with malwarebytes. Vista does not just delete files.

Downloads from internet including email attachments immediately deleted

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Downloads from internet including email attachments immediately deleted

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