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Help and Support in Vista

  1. #1
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    Help and Support in Vista
    How to Fix Windows Vista Help and Support
    Published by Brink is offline
    24 Aug 2007
    Help and Support in Vista

    How to Fix Windows Vista Help and Support

    information   Information
    If when you try to open Help and Support in Vista and you get a error message and Help will not open properly, or you get a message that WinHlp32.exe is no longer supported, then this will show you how to fix these common errors and others for Help and Support.






    OPTION ONE

    To Fix This "Help" Error Message
    Note   Note
    For more information, see: Windows Help and Support: KB917607 Article
    • The Windows Help (WinHlp32.exe) program is no longer included in Windows
    Help and Support in Vista-winhlp32.jpg


    1. Go to this site: Microsoft Download Center: Windows Help program (WinHlp32.exe) for Windows Vista

    2. Click Continue at the site above to download and install the patch.
    NOTE: If you get the error 80070422, the macro error code 1037, or the patch above will not install or work, then see: MS KB917607 WinHelp32 Patch






    OPTION TWO

    To Fix These "Help" Error Messages
    Note   Note
    These are usually caused when the Content Type registry settings for the file types: .XML, .XSL, .PNG, .JPG, .CSS is incorrect or missing.
    • Red X mark appears where the images are to be displayed.
    • CSS styles are not applied to the pages in Help and Support.
    • Error: Internet Explorer cannot download / from Windows
    Help and Support in Vista-help_error.jpg


    STEP ONE:
    NOTE: To make sure that you have Online Help and Support enabled.
    1. Click on Options at the top right corner of the Help window, and click on Settings. (See screenshot below step 3)

    2. Check the Include Windows Online Help and Support when you search for help box.

    3. Click on OK.
    Help and Support in Vista-help_settings.jpg
    STEP TWO:
    1. Click on the Download button below to download the Fix Help.reg file.
    download
    2. Click on Save and save it to the desktop.

    3. Right click on the downloaded Fix Help.reg file, and click on Merge.

    4. Click on the Run, Continue, Yes , and OK when prompted.

    5. When done, you can deleted the downloaded Fix Help.reg file if you like.
    That's it,
    Shawn




    Published by


    Brink's Avatar
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    Join Date: Apr 2007
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    Tutorial Tools


    Applies to

    All Vista Versions
    64 Bit & 32 Bit


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  3. #1
    Brink's Avatar

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    Re: Help and Support in Vista

    Updated 9-26-2007 to include WinHlp32.exe problem.

    Shawn

      My System SpecsSystem Spec

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  5. #2



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    Join Date : Oct 2007
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    Re: Help and Support in Vista

    Dear Shawn;

    Regarding this error message: "The Windows Help (WinHlp32.exe) program is no longer included in Windows" I cheked out Windows Help and Support: KB917607 Article and downloaded the x86 patch for my 32bit windows but I'm affraid to install it on my computer because in the article there was a list of known issues which I may encounter, such as:
    • Macros are disabled
    • Cannot access .hlp files that are stored on intranet sites
    • Noninteractive user access has been blocked
    • Drag-and-drop functionality has been disabled
    • Dependencies on “How to Use Help” files
    What is your opinion? Is it safe to install this patch?


    Thanks: Borna

    Last edited by Borna_mir; 04 Nov 2007 at 02:01 PM. Reason: Unsupported font
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  6. #3
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      Thread Starter

    Re: Help and Support in Vista

    Hi Borna mir,

    Yes, it is safe to install the patch. If you have any of the listed problems, then the KB917607 article shows you how to resolve them towards the bottom of it.

    Shawn

      My System SpecsSystem Spec

  7. #4



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    Re: Help and Support in Vista

    Dear Shawn:

    I installed Winhlp32.exe patch but now there's an error after opening help files: "There was a problem running the macro (1037)".

    According to "Doug M. in NJ" I should add this syntax to my registry:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp]
    "AllowProgrammaticMacros"=dword:00000001
    "AllowIntranetAccess"=dword:00000001

    Doug Says "the syntax above is for a .REG file. Paste the lines into Notepad, then save and merge the file."

    I have never added something to registry, so I need a little more explanation please!! What should be the extention of notepad file? and how it should be merged?...

    Sorry if it is a dumb question.
    Thanks: Borna

      My System SpecsSystem Spec

  8. #5
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      Thread Starter

    Re: Help and Support in Vista

    MS KB917607 WinHelp32 Patch :

    You can read more on this towards the bottom of this link under Registry entries and group policies:
    Windows Help and Support: KB917607 Article

    FOR:
    32 bit [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp]
    "AllowProgrammaticMacros"=dword:00000001
    "AllowIntranetAccess"=dword:00000001

    and added for:

    64 bit [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
    "AllowProgrammaticMacros"=dword:00000001
    "AllowIntranetAccess"=dword:00000001
    1. To Add WinHelp - Click on 32_Bit_Add_WinHelp.reg or 64_Bit_Add_WinHelp.reg below to download it for you version of Vista.

    2. To Remove WinHelp - Click on Remove_WinHelp.reg below to download it.

    3. Click on Save, and save the .reg file to the Desktop.

    32_Bit_Add_WinHelp.reg < Click To Download 32 bit Vista Version

    64_Bit_Add_WinHelp.reg < Click To Download 64 bit Vista Version

    Remove_WinHelp.reg < Click To Download for both Versions

    4. Right click on the .reg file (on Desktop) fand click on Merge.

    5. Click on the Run button in the Security Warning pop-up.

    6. Click on Continue (UAC), Yes, and then OK when prompted.

    7. You may need to Log off and log on, or restart the computer to apply the changes.

    8. When done, you can delete the .reg file (on Desktop).
    That's it,
    Shawn

      My System SpecsSystem Spec

  9. #6



    Newbie
    Join Date : Oct 2007
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    Re: Help and Support in Vista

    Thanks A lot Shawn, You're the BEST!!! It Worked Fine.

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  10. #7
    Brink's Avatar

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      Thread Starter

    Re: Help and Support in Vista

    Your welcome Borna,

    Glad it helped you. Thank you for the feedback.

    Shawn

      My System SpecsSystem Spec

  11. #8


    Join Date : Jan 2008
    Posts : 2
    Vista Ultimate x64
    Local Time: 01:58 AM


     

    Re: Help and Support in Vista

    Note: If you're using 64-bit Vista, the registry fix above won't work. You need to change a different key:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
    "AllowProgrammaticMacros"=dword:00000001

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  12. #9
    Brink's Avatar

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      Thread Starter

    Re: Help and Support in Vista

    Hi Rita,

    Thank you for providing this, but are you sure?
    When I go to the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft location in the registry, I do not even have a WinHelp key there.

    Both Microsoft KB articles that you are referring to from above say that it is for the 64 bit Vista as well.

    The Windows Help (WinHlp32.exe) program is no longer included in Windows operating systems starting with Windows Vista

    and

    Download details: WinHlp32.exe for Windows Vista

    You may be correct, but could you provide a KB article or something on this to help clear up any confusion?

    Thank you,
    Shawn

      My System SpecsSystem Spec

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