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Vista - Urgent for AVG Users

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Old 11-11-2008   #1 (permalink)


Windows 7 Ultimate 32 bit Beta, Vista Ultimate x86
 
 

Urgent for AVG Users

"The popular virus scanner AVG released an update yesterday that caused their software to mark user32.dll as a virus. Since this is a rather critical file, AVG's suggestion to remove it caused problems for users around the world who are now advised to restore the file through the Windows Recovery Console. AVG just posted an update about this (FAQ item 1574) in the support section of their site. Their forums are full of complaints."

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Old 11-11-2008   #2 (permalink)


Vista Ultimate 64bit SP2/
 
 

Re: Urgent for AVG Users

That's just wrong.
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Old 11-11-2008   #3 (permalink)


Windows 7 Ultimate 32 bit Beta, Vista Ultimate x86
 
 

Re: Urgent for AVG Users

Quote  Quote: Originally Posted by mansrm81 View Post
That's just wrong.
Did you mean the report is wrong? or that AVG is wrong?
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Old 11-11-2008   #4 (permalink)


Vista Ultimate 64bit SP2/
 
 

Re: Urgent for AVG Users

That it was detecting the dll as a virus.
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Old 11-11-2008   #5 (permalink)


Windows 7 Ultimate 32 bit Beta, Vista Ultimate x86
 
 

Re: Urgent for AVG Users

Name:  avg_user32_dll.png
Views: 2456
Size:  43.6 KB

On AVG Website :-
In case you are not able to run your Windows XP operating system after AVG virus definition update, it may be caused by a false positive on a specific "user32.dll" system file. The file was moved to the AVG Virus Vault and deleted. Therefore it is not possible to start Windows. Please follow the steps below to rectify this situation:
1. Please insert the Windows XP installation CD and boot computer from this CD.
2. Choose and run Recovery Console.
3. Choose Windows operating system you want to repair.
4. Disable AVG Resident Shield from loading. You can disable loading services/drivers with "disable" command, i.e. you have to type the following commands (some
of them might not be present in all AVG editions):
disable avgMfx86
disable avgMfa86
disable avgldx86
disable avglda86

5. Restore the User32.dll file from the Windows XP installation CD (instead "D:" use letter of your CD-ROM drive):
expand D:\i386\user32.dl_ c:\windows\system32\
In case the command fails, please use the following command to rename original user32.dll and repeat the command above.
ren user32.dll user32.bak
6. Restart computer and boot Windows normally.
7. In order to re-enable the AVG Resident Shield services we recommend that you perform the AVG repair installation as follows:
- Download the latest AVG installation package from the following webpage and save it on your hard disk:
AVG Antivirus and Security Software - Download products
(AVG Anti-Virus 8.0)
AVG Antivirus and Security Software - Download products
(AVG Internet Security 8.0)
AVG Antivirus and Security Software - Download products
(AVG Anti-Virus plus Firewall 8.0)
- When you are prompted, please do not open this file directly from the internet, but click the Save button and choose a location, where the installation
file should be stored. We recommend saving the file to the Desktop.
- Restart your computer.
- Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch the installation by
double-clicking on it.
- Follow the installation wizard.
- When prompted, please select the Repair installation option.
- Enter your license number when you are asked (we recommend that you use the copy&paste* method to enter this license number into the installation form).
- Restart your computer and update AVG.
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Old 11-11-2008   #6 (permalink)


Microsoft® Windows Vista™ Ultimate x64 SP2 Windows 7 7127 x64
 
 

Re: Urgent for AVG Users

Seems I changed to Avast just in time.
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Old 11-11-2008   #7 (permalink)


Vista Ultimate 64bit SP2/
 
 

Re: Urgent for AVG Users

Just hope avast doesn't have this problem.
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Old 11-11-2008   #8 (permalink)


Windows 7 Professional 64-bit
 
 

Re: Urgent for AVG Users

I stopped using avg and now use nod32 smart security 64-bit edition
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Old 11-11-2008   #9 (permalink)


Windows 7 Ultimate x64
 
 

Re: Urgent for AVG Users

Now could this possibly get past the testing stage and make it into a release ffs.

Very very poor.
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Old 11-11-2008   #10 (permalink)


Vista Home Premium SP2 32bit / Windows 7 Home Premium 32 bit
 
 

Re: Urgent for AVG Users

I only have AVG on my WinME machine and I've been seriously deciding to move to another one, especially as it's out of support now.
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