OK... this is the type of help I got from Oberon. They asked questions and the answers were right there in my first post! Before you write to them there is a form where you put in all your computer data... and they ask it again!!! I also sent them a copy of my dxdiag.
Let's try uninstalling the game:
Start Menu --> Program Files --> Oberon Media --> The name of the game --> Uninstall
Then go back to the website were you purchased your game, then re-download the game, re-install the game, and reenter the registration key for your game.
Look for the start/home page for your game website and then look for your game.
If the problem persists, in order to assist you please let us know the following:
1. What exactly happens and when? Does the computer display any messages? If
so, what exactly are they. (Please quote)
2. How much free space do you have on your hard drive? How much memory does your
computer have? (RAM)
3. Do any of our other games work on your computer? Had this game worked before?
4. What is your computer operating system? (Windows 98/2000/XP/Other)
Please let us know if you have any more information for us.
Thank you for contacting Oberon Media support.
--- Original Message ---
Received: 12/05/2008 03:32pm Eastern Standard Time (GMT - 5:00 )
Subject: New User Support Submission
Game worked fine. I downloaded SP-1 for Vista a
nd now it won't work at all. I uninstalled and redownloaded it and stil
l nothing. I click on the game and the menu comes up where I click PLAY
NOW and then just nothing happens. I play there with friends every night
so please help me get it back. Thank you.
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