LiveUpdate driving me nuts.

Ever since my little problem in this thread, Live Update pops up above the clock on the toolbar. It asks me if I want to install new downloads or updates (can't remember which), so I always click yes. However, maybe 3 hours or so later, the same message pops back up. Is this common when having to do a system restore? (Next time it pops up, I will take a screen shot.)

Edit: Here is the picture. Also I believe I posted in the wrong section(?)

Is the program expired??? That'll cause those constant popups. If it's not expired then try reinstalling Norton.

Does your clock has the correct date??? Sometimes things can happen which causes the clock to loose it's date. And...well Norton will constantly see updates.

By the way, what Norton program is it?

"Is this common when having to do a system restore?" - It shouldn't, but Norton, who knows.

Also, be aware that some Norton/Symantec products don't work nicely with Vista 64 - NAV 2008 comes to mind.

BTW, I'm not a Norton/Symantec basher, I've used Symantec products for years on Windows 98-Vista 32bit and had no problems until I went to Vista 64-bit, then I found that Norton Anti-Virus 2008 had issues under Vista 64, Which was confirmed by Norton/Symantec's tech support. Not sure if Symantec got the problem(s) sorted out in Norton Anti-Virus 2009 or any of it's other products so...

The program shouldn't be expired. I've only had the computer for 4 months and installed it after I purchased the computer. Yes, the clock has the right date. The box says Norton Internet Security 2008 looks like.

sygnus21 said:

Also, be aware that some Norton/Symantec products don't work nicely with Vista 64 - NAV 2008 comes to mind.

Click to expand...

I'm sorry but I'm not sure what NAV 2008 is.


Program worked fine until I did the System Restore, I'll have to do the reinstall like you suggested.

AshleyEisemann said:

I'm sorry but I'm not sure what NAV 2008 is.

Click to expand...

Norton Anti Virus.

AshleyEisemann said:

I'm sorry but I'm not sure what NAV 2008 is.

Program worked fine until I did the System Restore, I'll have to do the reinstall like you suggested.

Click to expand...

NAV 2008 = Norton Anti-Virus 2008

sygnus21 said:

Also, be aware that some Norton/Symantec products don't work nicely with Vista 64 - NAV 2008 comes to mind.

Click to expand...

You might want to check with Symantec to be sure Norton Internet Security 2008 (NIS 2008) Is compatible with Vista 64. I know for fact that NAV 2008 wasn't, it had limited functionality - I could not right click a folder and do a manual virus scan. You can try this yourself, since NIS 2008 contains NAV 2008 to see if this problem is there. After right clicking a folder you should have the option to scan for viruses - see below image.



If this option is not there, you have limited functionality. Can you do virus scans? Yes, you just can't do them manually by right clicking a folder or file. Note that this function IS available in 32-bit OS's (Operating Systems), i.e Vista 32/XP32

Another thing that comes to mind with regards Norton and your System Restore problem, I believe Norton has some type of Restore that breaks the Windows one when used.
I'd have to go searching to find out the info about this but in the mean time check out your Norton product to see, I do know that LiveUpdate caused quite a lot of problems in the past.

My apologies on the late response. The option to manually do a virus scan after right clicking on a folder does NOT appear. I have yet to reinstall the program -- should I still do it, or will this not solve my problem?

Reinstall - as Joan pointed out, the NAV system is not 100% compatible with System Restore, and as such, when you performed your System Restore, it quite possibly broke something in NAV - quite possibly a setting in the registry as to when it was last updated, but that would very well make your system go crazy thinking every second that it needs to be updated when in reality it does not.

AshleyEisemann said:

My apologies on the late response. The option to manually do a virus scan after right clicking on a folder does NOT appear. I have yet to reinstall the program -- should I still do it, or will this not solve my problem?

Click to expand...

Reinstalling the program won't give you that option since the program is not fully compatible with Vista 64. That's also why it could be doing the constant update requests.

I would suggest you find a suitable replacement like Kaspersky's Internet Security 2009. It should work just fine. I use Kaspersky's Anti-Virus version 7 and it works like a champ.

According to the OP, it only started happening *after* they performed a System Restore. IOW, it worked correctly before that. Therefore, one would assume that it *is* compatible with x64.

johngalt said:

According to the OP, it only started happening *after* they performed a System Restore. IOW, it worked correctly before that. Therefore, one would assume that it *is* compatible with x64.

Click to expand...

I don't believe the program is "fully" compatible with Vista 64.

The problem the OP was having had to do with the constant update notifications! Not the fact that he can't right click and scan a file. Please re-read my post informing him of "my suspicion" about full functionality and testing to see if my suspicion was true. He in fact did that, and the test in fact did confirm a compatibility issue.

Therefore he has TWO problems, the one he posted about, and the one I pointed out.

Thanks.

Edited to reflect thoughs on my post below.

To clear up the “compatibility” question concerning Norton Internet Security 2008 (NIS 2008)

OK, “technically” NIS 2008 is compatible with Vista 64; however it lacks some features found to be working under a 32-bit operating system.

Some features claimed to be lacking (NIS 2008 and vista 64 bit - Norton Internet Security / Norton AntiVirus - Norton Community) include:

- No right click scanning – confirmed by the original poster here (AshleyEisemann)
- No self protection
- No suspicious activity monitoring or its advanced mode
- No transaction protection (crimeware)

I also feel Symantec is being rather cryptic with their System Requirements (Norton Internet Security 2008 - System Requirements) as they explicitly do not state that the program is Vista 64-bit compatible. Again, this goes to the limited functionality.

I had a phone conversation with Symantec’s tech support in late March of this year (2008) concerning Norton Anti-Virus 2008 (NAS 2008) and the right click scanning problem, and in that conversation I was told that NAS 2008 was not “fully” compatible with Vista 64, and was then sent an e-mail offering me a full refund on the product due to "compatiblity issues".

Since NIS 2008 contains NAS 2008, and the poster confirmed that he has the same issue I had with NAS 2008 (no right click scanning), plus the missing features mentioned above, it stands to reason that NIS is functionally limited under Vista 64; thus my use of the word “incompatible”

So yes, we can argue that NIS 2008 is technically compatible with Vista 64, but some of its missing features found under a 32-bit OS make it incompatible in my mind. Now, is this by design? The Symantec tech support person didn't think so when he offered me a full refund on NAS 2008, but...???

Hope this clears up my thoughts.

BTW, I'll say again, I have no ill will towards Symantec, I have used their products since 1998 and would probably still be with them had I not moved to Vista 64.

Alright, well I uninstalled and am currently reinstalling and thought this was a tad funny so I'll share



Taken at 1:25pm Eastern. Lets see how long this is going to take!


EDIT: Wow, it's actually counting down. That would take days wouldn't it?

Ahaha, that is funny.

Do let us know how the program works once you get it reinstalled.

Good luck.

Finished the reinstall and the LiveUpdate didn't pop up when the computer re-booted, so I'm going to assume that it worked. But you know what they say when you assume...

Manually run it this one time to insure you have the latest updates. If I remember correctly, go to your start programs, Symantec, then click on live update. It'll update your files to the latest version to date. After that, you can let it run automatically, like it used to.

sygnus: I did as you said and it has been more then seven hours without a single pop-up. So I personally feel it is safe to say that I will not be receiving these annoying pop-ups any longer. THANK YOU everyone.

Glad to hear your got it solved.

Glad you have your problems sorted out