System automatically restarts itself

R

raviknt

New Member
I am using core 2due 6300 1.86Ghz, 2.5GB Ram, 250 GB HD Desktop PC. From two days back, may be after installing some updates, my system crashes instantaneously and restarts itself in the middle of the session and shows the following message after reboot:

Problem Signature:
Problem Even Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA8005C00000
BCP2: 00000000000000002
BCP3: 00000000000000000
BCP4: 1_0
Product: 768_1

Files the help describe the problem:
C:\Windows\Minidump\Mini031109-02.dmp
C:\Users\Ravishail\AppData\Temp\WER-1849468-0.sysdata.xml
C:\Users\Ravishail\AppData\Temp\WER96E8.temp.version.txt


help me out!


shutdown1.JPG
 

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
raviknt said:
I am using core 2due 6300 1.86Ghz, 2.5GB Ram, 250 GB HD Desktop PC. From two days back, may be after installing some updates, my system crashes instantaneously and restarts itself in the middle of the session and shows the following message after reboot:

Problem Signature:
Problem Even Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA8005C00000
BCP2: 00000000000000002
BCP3: 00000000000000000
BCP4: 1_0
Product: 768_1

Files the help describe the problem:
C:\Windows\Minidump\Mini031109-02.dmp
C:\Users\Ravishail\AppData\Temp\WER-1849468-0.sysdata.xml
C:\Users\Ravishail\AppData\Temp\WER96E8.temp.version.txt


help me out!


shutdown1.JPG
Click to expand...


Hi raviknt.... ;)


if this is the result of an update you installed a few days ago, then i'd suggest either manually uninstalling the specific updates from the ''control panel'' or running a ''system restore''

roll it back to just before the updates......


hope this helps.....




:)SK
 

My Computer

System One

  • Manufacturer/Model
    ME.....
    CPU
    Q9450 @ 3.6ghz
    Motherboard
    P5K PREMIUM
    Memory
    8GB 1066mhz buffalo firestix
    Graphics Card(s)
    HD 5970
    Monitor(s) Displays
    20'' syncmaster
    Screen Resolution
    1680x1050
    Hard Drives
    160GB 7200RPM SEAGATE BARRACUDA IDE
    160GB 7200RPM SEAGATE BARRACUDA SATA 2
    PSU
    XCILIO 850w
    Case
    unknown ATX
    Cooling
    Arctic cooler pro 775
    Keyboard
    logitech EX110
    Mouse
    logitech cordless optical
    Internet Speed
    2mb
raviknt said:
...
Files the help describe the problem:
C:\Windows\Minidump\Mini031109-02.dmp
C:\Users\Ravishail\AppData\Temp\WER-1849468-0.sysdata.xml
C:\Users\Ravishail\AppData\Temp\WER96E8.temp.version.txt

help me out!
Click to expand...

Zip up and upload that "C:\Windows\Minidump\Mini031109-02.dmp" file here and someone might be able to tell you more about why the box crashed.
 

My Computer

System One

thanx skunksmash but I have'nt created any restore points yet...so I guess this option won't do.



thanx H2SO4 but I have deleted this 'C:\windows\minidump\Mini031109-02.dmp' file two or three times but it again and again comes up...I will upload as soon it comes again. also tell me how can I upload the file here?
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
The BSOD (Blue Screen of Death) shows the following error:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Technical Information:
stop: 0x000000D1
efe5b32c.sys - Address FFFFFA6002CEC3E1
base at FFFFFA6002CDE000 Datestamp 45ddfe89
 

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
check your RAM is good mate, in my experience that BSOD has been related to bad RAM in the past.....


personally i hate ''memtest'' i cant trust it, but for a quick test run ORTHOS, set it to.. priority 8 blend & stress CPU & RAM, these settings will show up errors in minutes..;)


if the stress test fails then you have a bad RAM stick....if it does not fail within 10 mins then you can rule the RAM out as an issue...






:)SK
 

My Computer

System One

  • Manufacturer/Model
    ME.....
    CPU
    Q9450 @ 3.6ghz
    Motherboard
    P5K PREMIUM
    Memory
    8GB 1066mhz buffalo firestix
    Graphics Card(s)
    HD 5970
    Monitor(s) Displays
    20'' syncmaster
    Screen Resolution
    1680x1050
    Hard Drives
    160GB 7200RPM SEAGATE BARRACUDA IDE
    160GB 7200RPM SEAGATE BARRACUDA SATA 2
    PSU
    XCILIO 850w
    Case
    unknown ATX
    Cooling
    Arctic cooler pro 775
    Keyboard
    logitech EX110
    Mouse
    logitech cordless optical
    Internet Speed
    2mb
Any time that the BSoD screen actually identifies a non-OS driver, you can be sure it's a good idea to remove that driver, or at least update it.

"efe5b32c.sys" <=== problem

Try to first work out what that driver does, then whether you actually need it. If you do, find the latest version and see whether that helps to end the BSoDs.

---------------------------
There's no obvious mention on the web of a "efe5b32c.sys" driver, which is odd and somewhat suspicious. The name is comprised entirely of hex-valid characters, which sometimes suggests an attempt to morph into something that's difficult to search for. I hope it turns out that the driver is legit and that I'm just paranoid :)
 
Last edited:

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Thanx SK, but when i ran ORTHOS application it showed following error:

The application failed to initialize properly (0xc0000018). what does that mean?
 

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
thanx h2so4, but how could possible know which driver is causing the problem?
 

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
raviknt said:
thanx h2so4, but how could possible know which driver is causing the problem?
Click to expand...

You already wrote the name of the driver in one of your earlier posts:

"Technical Information:
stop: 0x000000D1
efe5b32c.sys - Address FFFFFA6002CEC3E1
base at FFFFFA6002CDE000 Datestamp 45ddfe89"

That's a straight cut'n'paste from your post. It's telling you that a driver called "efe5b32c.sys" accessed memory that it shouldn't have been touching.

You now need to work out how that driver got onto your machine, in other words, what's it for, whether you actually need it, and if so whether there's a newer version available.

If you just leave it, the same thing might happen again.
 

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System One

thanks h2so4, I didn't know that THIS is the driver (efe5b32c.sys) as i'm not into techinical terms much, so where can find this driver? and how can i find that if i need this driver 'cause i am not getting much help about this driver from the net.
 

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
hey I think i messed it up, it was not 'efe5b32c.sys' but 'efe5b32e.sys' and this is "Intel(R) PRO/100 Adapter NDIS 5.1 driver" (network adapter driver) version 8.0.44.0. I goggled it and updated this driver (version 9.12.30.0) from Intel website but I think it's still messing up with my system and getting restarted again and again. what shall I do?
 

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
You should zip up the newest 3 files with a DMP extension in your C:\Windows\minidump folder and upload them here for people to analyse. Someone might be able to tell you why the box is crashing.
 

My Computer

System One

I don't know how to upload the files here. pl. help.
 

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
Click the "Go Advanced" button, then the little paperclip ("attachments" button), then browse to the file you want to upload.

Also, DMP is not one of the file extensions accepted by the site, so either zip up the files first (ZIP is accepted), or change their extensions to say TXT before attempting an upload.
 

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System One

raviknt said:
thanx skunksmash but I have'nt created any restore points yet...so I guess this option won't do.
Click to expand...

There should be a restore point created every time before an update is installed. If you check into setup and restore from control panel and select repair by restore to see if there are helpful restore points to revers system to the state prior to the problem occurred.

Hope this helps.

Bruce
 

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  • CPU
    E6850
    Motherboard
    EVGA 122-CK-NF67-A1 680i
    Memory
    4 x OCZ Platinum 1GB
    Graphics Card(s)
    ATI Radeon HD 5850 1GB
    Sound Card
    SB X-Fi X Audio
    Monitor(s) Displays
    Samsung 23" 5MS
    Screen Resolution
    2048 x 1152
    Hard Drives
    2 x Barracuda 7200.10 320GB RAID 0 / 1 x 500GB Maxtor
    PSU
    Seasonic 600W M12
    Case
    CM Centurion 5
    Cooling
    air
    Internet Speed
    100Mbps
OK plz see the attached zip file
 

Attachments

  • Mini031709-01.zip
    47.4 KB · Views: 42

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
Your machine is indeed crashing because of that driver. The version you've got on there is from 2007. Almost certainly, there would be newer builds by now. I'd suggest you find the very latest:

Image path: \SystemRoot\system32\DRIVERS\efe5b32e.sys
Image name: efe5b32e.sys
Timestamp: Sat Nov 17 05:59:04 2007 (473DE878)
 

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System One

At last got it! thanx H2so4, THIS IS THE latest driver (2007), i found out on the Intel website. I uninstalled the network driver totally and reinstalled the 2007 driver again and there is no problem since then. thanks a lot!

ps. I think every problem has got a very SIMPLE solution:)
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HCL Slim
    CPU
    Intel Core2duo 2.8Ghz
    Memory
    2.5 GB
    Graphics Card(s)
    inbuilt
    Monitor(s) Displays
    19" wide screen
    Hard Drives
    250 GB SATA
    Keyboard
    HP Multimedia
    Mouse
    Optical
    Internet Speed
    256 Kbps
    Other Info
    Running with Bitdefender 2009 Total Security
Glad to hear it Raviknt. Presumably the actual driver binary itself was corrupted, or perhaps it was reading bad settings during initialisation previously which were fixed when you reinstalled the driver package.
 

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System One

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