Vista - Vista x64 update loop at startup

steveodaniel · 03-26-2009

My laptop, Toshiba model M305D, has been down about 6 days. I went to microsoft technical, put in a request but got no reply. This is the first problem I've had since buying the laptop new August, 2008. It has an AMD 64 bit processor and runs Vista home premium 64 bit. It has been kept up-to-date with windows update.
THE PROBLEM: The last time it was receiving updates it became stuck in a loop. It was processing update stage 3 of 3 at the 96% complete point when it restarted the computer to complete installation. Only, it keeps restarting and going through this update install process. It does this over and over.
I used the F8 on startup method to get to a help screen hoping to get into the safe mode. I got to the help screen.
The computer will not go into the "safe mode" using any of the choices presented on this screen, but instead goes right back to update screens described above when one of the choices is selected. I had hoped to get access to restore but could not.
How can I get past this to get back up and running?

**pooch** · 03-27-2009

Quote: Originally Posted by steveodaniel

My laptop, Toshiba model M305D, has been down about 6 days. I went to microsoft technical, put in a request but got no reply. This is the first problem I've had since buying the laptop new August, 2008. It has an AMD 64 bit processor and runs Vista home premium 64 bit. It has been kept up-to-date with windows update.
THE PROBLEM: The last time it was receiving updates it became stuck in a loop. It was processing update stage 3 of 3 at the 96% complete point when it restarted the computer to complete installation. Only, it keeps restarting and going through this update install process. It does this over and over.
I used the F8 on startup method to get to a help screen hoping to get into the safe mode. I got to the help screen.
The computer will not go into the "safe mode" using any of the choices presented on this screen, but instead goes right back to update screens described above when one of the choices is selected. I had hoped to get access to restore but could not.
How can I get past this to get back up and running?

Hi Steve,

Welcome to the forum.

Go back to the screen where you tried to start in safe mode and choose safe mode with command prompt. Then when the Command prompt is open copy and paste;
%systemroot%\system32\restore\rstrui.exe

This will start the system restore

I hope this helps

Pooch

steveodaniel · 03-28-2009

Hi Pooch,
Thanks for your reply. Did you mean to type "%systemroot%\system32\restore\rstrui.exe" at the command prompt and then "ENTER"?

**pooch** · 03-28-2009

Quote: Originally Posted by steveodaniel

Hi Pooch,
Thanks for your reply. Did you mean to type "%systemroot%\system32\restore\rstrui.exe" at the command prompt and then "ENTER"?

Yes, selecting enter helps as well

**merkat106** · 03-30-2009

Interesting...

I could never get into safe mode when any of the computers I've worked on have looped during updating. I always had to access system restore from a Vista disc.

steveodaniel · 04-02-2009

I got it up and running! Thanks for your help.

03-26-2009	#1 (permalink)
steveodaniel Vista Home Premium x64 3 posts	Vista x64 update loop at startup My laptop, Toshiba model M305D, has been down about 6 days. I went to microsoft technical, put in a request but got no reply. This is the first problem I've had since buying the laptop new August, 2008. It has an AMD 64 bit processor and runs Vista home premium 64 bit. It has been kept up-to-date with windows update. THE PROBLEM: The last time it was receiving updates it became stuck in a loop. It was processing update stage 3 of 3 at the 96% complete point when it restarted the computer to complete installation. Only, it keeps restarting and going through this update install process. It does this over and over. I used the F8 on startup method to get to a help screen hoping to get into the safe mode. I got to the help screen. The computer will not go into the "safe mode" using any of the choices presented on this screen, but instead goes right back to update screens described above when one of the choices is selected. I had hoped to get access to restore but could not. How can I get past this to get back up and running? Last edited by roy69; 04-03-2009 at 01:33 AM.. Reason: solved
My System Specs

03-27-2009	#2 (permalink)
pooch Vista Ultimatex64 Windows 7 build 7100 1,046 posts	Re: Vista x64 update loop at startup Quote: Originally Posted by steveodaniel My laptop, Toshiba model M305D, has been down about 6 days. I went to microsoft technical, put in a request but got no reply. This is the first problem I've had since buying the laptop new August, 2008. It has an AMD 64 bit processor and runs Vista home premium 64 bit. It has been kept up-to-date with windows update. THE PROBLEM: The last time it was receiving updates it became stuck in a loop. It was processing update stage 3 of 3 at the 96% complete point when it restarted the computer to complete installation. Only, it keeps restarting and going through this update install process. It does this over and over. I used the F8 on startup method to get to a help screen hoping to get into the safe mode. I got to the help screen. The computer will not go into the "safe mode" using any of the choices presented on this screen, but instead goes right back to update screens described above when one of the choices is selected. I had hoped to get access to restore but could not. How can I get past this to get back up and running? Hi Steve, Welcome to the forum. Go back to the screen where you tried to start in safe mode and choose safe mode with command prompt. Then when the Command prompt is open copy and paste; %systemroot%\system32\restore\rstrui.exe This will start the system restore I hope this helps Pooch
My System Specs

03-28-2009	#3 (permalink)
steveodaniel Vista Home Premium x64 3 posts	Re: Vista x64 update loop at startup Hi Pooch, Thanks for your reply. Did you mean to type "%systemroot%\system32\restore\rstrui.exe" at the command prompt and then "ENTER"?
My System Specs

03-28-2009	#4 (permalink)
pooch Vista Ultimatex64 Windows 7 build 7100 1,046 posts	Re: Vista x64 update loop at startup Quote: Originally Posted by steveodaniel Hi Pooch, Thanks for your reply. Did you mean to type "%systemroot%\system32\restore\rstrui.exe" at the command prompt and then "ENTER"? Yes, selecting enter helps as well
My System Specs

03-30-2009	#5 (permalink)
merkat106 Windows Server 2008, Windows Vista Enterprise, Windows 7 Ultimate (all x64) 102 posts	Re: Vista x64 update loop at startup Interesting... I could never get into safe mode when any of the computers I've worked on have looped during updating. I always had to access system restore from a Vista disc.
My System Specs

04-02-2009	#6 (permalink)
steveodaniel Vista Home Premium x64 3 posts	Re: Vista x64 update loop at startup I got it up and running! Thanks for your help.
My System Specs

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