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| | #1 (permalink) |
| Vista Premium x64 | BSOD, from Windows Updates? Hey everybody, I have an issue. I just bought a new Dell Inspiron 1545 laptop with Vista Premium x64. I have re-installed this computer numerous times, installing with the drive in SATA mode, and AHCI mode. I have also tested if this is due to a specific application like antivirus, and the BlueScreen appears in all cases. I can say that the past couple times I've seen it BlueScreen on me is after installing a couple updates - KB957000 and KB952714. I'm not sure if that has any cause or not, but I am tired of this happening. If it is a Windows Update causing these problems, then I think M$ needs to test their updates better. If it is only x64 related, then they need to know what they're doing before they make it mainstream. Here the follow-up error to the BSOD after booting into safemode. I am also attaching the three files that contain the raw data of this BSOD. Product Windows Problem Shut down unexpectedly Date 4/11/2009 2:35 AM Status Report Sent Problem signature Problem Event Name: BlueScreen OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Files that help describe the problem (some files may no longer be available) Mini041109-01.dmp sysdata.xml Version.txt Extra information about the problem BCCode: a BCP1: 0000000000000080 BCP2: 000000000000000C BCP3: 0000000000000001 BCP4: FFFFF80001C3D989 OS Version: 6_0_6001 Service Pack: 1_0 Product: 768_1 Server information: d045329a-80d8-40a0-ad75-7472dde35129 |
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| | #2 (permalink) |
| Vista Ultimate SP2 x64 : Seven Ultimate x64 | Re: BSOD, from Windows Updates? It looks a driver problem with your Creative device: OA009Vid.sys Do you have a Creative tuner card? I'd uninstall the driver through device manager and manually download and install the drivers from the creative website myself. |
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| | #3 (permalink) |
| Vista Premium x64 | Re: BSOD, from Windows Updates? Ok, here's the update. I found this TechNet article that seemed to help me out alot. I downloaded/installed the Kernel Debugger tools for Vista x64 and ran according to the article. I found that there is an issue with a file - C:\Windows\System32\Drivers\OA009vid.sys. Did a Google search on this file and found it to be for the Creative Integrated Webcam I have in my laptop. I found a Windows Update available for this hardware (which I had removed previously thinking this was the cause). If I have another BSOD, I will run the debugger program to find the cause of it this time around, and I'll update accordingly. Thanks, Jonathan |
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| | #4 (permalink) |
| Win7x64 | Re: BSOD, from Windows Updates? Nice one Mr.Eyeball |
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| | #5 (permalink) |
| Vista Ultimate SP2 x64 : Seven Ultimate x64 | Re: BSOD, from Windows Updates? Thanks mate ![]() Although it looks like the OP sussed it himself |
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| | #6 (permalink) |
| Vista Premium x64 | Re: BSOD, from Windows Updates? Oh wow, thanks guys! Yeah I found an update on Windows Update that had a fix for it. But I'll definitely look for a driver update. I'm afraid I won't find one though, as this device is OEM specific - just like installing Intel video drivers on a Dell... you typically can't. But I'll look and see if I can find a driver from Creative for it. Thanks guys! |
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| | #7 (permalink) |
| Vista Ultimate x64 | Re: BSOD, from Windows Updates? Compare your current driver version to the one here (check in Device Manager), Drivers and Downloads Release Date:11/30/2008 Version:1.0.2.825, A00 Download Type:Driver File Size:4 MB |
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| | #8 (permalink) |
| Win7x64 | Re: BSOD, from Windows Updates? From the OPs minidump: Image name: OA009Vid.sys Timestamp: Tue Oct 07 13:36:04 2008 (48EACB14) |
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