BSOD, from Windows Updates?

B

bsalt

New Member
Hey everybody, I have an issue. I just bought a new Dell Inspiron 1545 laptop with Vista Premium x64. I have re-installed this computer numerous times, installing with the drive in SATA mode, and AHCI mode. I have also tested if this is due to a specific application like antivirus, and the BlueScreen appears in all cases. I can say that the past couple times I've seen it BlueScreen on me is after installing a couple updates - KB957000 and KB952714. I'm not sure if that has any cause or not, but I am tired of this happening. If it is a Windows Update causing these problems, then I think M$ needs to test their updates better. If it is only x64 related, then they need to know what they're doing before they make it mainstream. Here the follow-up error to the BSOD after booting into safemode. I am also attaching the three files that contain the raw data of this BSOD.

Product
Windows
Problem
Shut down unexpectedly
Date
4/11/2009 2:35 AM
Status
Report Sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini041109-01.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: a
BCP1: 0000000000000080
BCP2: 000000000000000C
BCP3: 0000000000000001
BCP4: FFFFF80001C3D989
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: d045329a-80d8-40a0-ad75-7472dde35129
 

Attachments

  • data.zip
    36.3 KB · Views: 32

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1545
    CPU
    Core2 Duo 2.00 GHZ
    Memory
    4 GB
    Graphics Card(s)
    Intel OnBoard Graphics
It looks a driver problem with your Creative device:

OA009Vid.sys

Do you have a Creative tuner card?

I'd uninstall the driver through device manager and manually download and install the drivers from the creative website myself.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    i7 3770K HT ON 4.7GHz
    Motherboard
    P8Z68 Deluxe Gen 3
    Memory
    8GB G.Skill Ripjaws X 2133mhz
    Graphics Card(s)
    2x Gigabyte GTX 670 OC WindForce SLI
    Sound Card
    X-FI Forte + ATH-AD900
    Monitor(s) Displays
    x2 Dell U2410 / 58" Samsung / "40 Sony
    Screen Resolution
    1920*1200 / 1920x1080
    Hard Drives
    2x Intel 520 240GB * Crucial M4 128GB * 2x Samsung F3 1TB (RAID 0) * 2x WD Caviar Blacks 2TB (RAID 0)
    PSU
    Corsair AX1200W
    Case
    Lian Li PC-V1020A
    Cooling
    NH-D14: 3x140mm Gelid Wing 14: Sunbeam Rheobus Extreme
    Keyboard
    Topre Realforce // Ducky Shine Cherry MX Black
    Mouse
    Razer Imperator + Thermaltake Theron
    Other Info
    Laptop Specs:
    Clevo Sager P170HM //
    17.3 Matte 1920x1200 //
    i7 2720QM // 8GB 1333mhz //
    Dedicated GTX 485M //
    240GB Intel 520 + 750GB + Blu-Ray //

    Samsung Story 2TB USB 3.0
Ok, here's the update. I found this TechNet article that seemed to help me out alot. I downloaded/installed the Kernel Debugger tools for Vista x64 and ran according to the article. I found that there is an issue with a file - C:\Windows\System32\Drivers\OA009vid.sys. Did a Google search on this file and found it to be for the Creative Integrated Webcam I have in my laptop. I found a Windows Update available for this hardware (which I had removed previously thinking this was the cause).

If I have another BSOD, I will run the debugger program to find the cause of it this time around, and I'll update accordingly.


Thanks,
Jonathan
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1545
    CPU
    Core2 Duo 2.00 GHZ
    Memory
    4 GB
    Graphics Card(s)
    Intel OnBoard Graphics
Thanks mate :)

Although it looks like the OP sussed it himself ;)
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    i7 3770K HT ON 4.7GHz
    Motherboard
    P8Z68 Deluxe Gen 3
    Memory
    8GB G.Skill Ripjaws X 2133mhz
    Graphics Card(s)
    2x Gigabyte GTX 670 OC WindForce SLI
    Sound Card
    X-FI Forte + ATH-AD900
    Monitor(s) Displays
    x2 Dell U2410 / 58" Samsung / "40 Sony
    Screen Resolution
    1920*1200 / 1920x1080
    Hard Drives
    2x Intel 520 240GB * Crucial M4 128GB * 2x Samsung F3 1TB (RAID 0) * 2x WD Caviar Blacks 2TB (RAID 0)
    PSU
    Corsair AX1200W
    Case
    Lian Li PC-V1020A
    Cooling
    NH-D14: 3x140mm Gelid Wing 14: Sunbeam Rheobus Extreme
    Keyboard
    Topre Realforce // Ducky Shine Cherry MX Black
    Mouse
    Razer Imperator + Thermaltake Theron
    Other Info
    Laptop Specs:
    Clevo Sager P170HM //
    17.3 Matte 1920x1200 //
    i7 2720QM // 8GB 1333mhz //
    Dedicated GTX 485M //
    240GB Intel 520 + 750GB + Blu-Ray //

    Samsung Story 2TB USB 3.0
Oh wow, thanks guys! Yeah I found an update on Windows Update that had a fix for it. But I'll definitely look for a driver update. I'm afraid I won't find one though, as this device is OEM specific - just like installing Intel video drivers on a Dell... you typically can't. But I'll look and see if I can find a driver from Creative for it.


Thanks guys!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1545
    CPU
    Core2 Duo 2.00 GHZ
    Memory
    4 GB
    Graphics Card(s)
    Intel OnBoard Graphics
Compare your current driver version to the one here (check in Device Manager),

Drivers and Downloads

Release Date:11/30/2008
Version:1.0.2.825, A00
Download Type:Driver
File Size:4 MB
 

My Computer

System One

  • Manufacturer/Model
    Me
    CPU
    Athlon x2 7750 BE
    Motherboard
    Asus M4A78 Pro
    Memory
    2x2gb Kingston
    Graphics Card(s)
    Sapphire HD 4830
    Sound Card
    X-Fi Xtreme Music
    Monitor(s) Displays
    Acer P221w and Acer 1916w
    Screen Resolution
    1680x1050 and 1440x900
    Hard Drives
    2x80 GB Seagate 7200.10 in RAID0, 500 GB Seagate 7200.12
    PSU
    Antec Earthwatts 500W
    Case
    Antec Sonata III
    Cooling
    AC Freezer 64 Pro and a couple of 120 mm case fans
    Keyboard
    Logitech Wave
    Mouse
    Logitech G5 v2
    Internet Speed
    10000/1000
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