Cannot Uninstall Windows Vista x64 Service Pack 2

B

bojones

New Member
Hi-

I have been working on a users computer for a about a week now and have read about 100 posts on google. I am having trouble uninstalling Service Pack 2 from her Vista X64 machine. I want uninstall the service pack because it has created havoc for her computer. It constantly keeps rebooting at random times and shows a blue screen beginning to dump physical memory. Then when Windows boots back up it says it has recovered from a serious error. On average the computer reboots at least 4 or 5 times a day. I have tried to remove it from the control panel and it says "uninstall was not completed successfully." Her system restore date does not go back far enough, so I can not restore her PC before the SP2 was installed. Have tried all the steps from the following post: How to uninstall Windows Vista service packs as a troubleshooting step. The command line option just sits there for about 5 minutes and then returns to the C: prompt, it never asks me to reboot the system. Another technician installed the SP and he did not save the restore files. I have tried to download the SP 2 and place the file in C:\temp and uninstall through the command line but this also does not work. I am stuck and need help uninstalling service pack 2. The user also just purchased an HP printer office jet 6500 and have read online that HP printers have not had much success with Vista x64 systems. Any help would be greatly appreciated. If possible, I do not want to reload the PC and I only have remote access to the computer.
 

My Computer

System One

Just now it is difficult to say your system is corrupted or you have uncompatible drivers or programs with SP2.Because you have BSOD system should return dump files which can help us diagnose what really happend -these required files (*.dmp) are located in C:\Windows\Minidump -pack it and upload it on Speedy Share - upload your files here

Disable also non-system services this means make Clean Boot Procedure How to perform a clean boot procedure to determine whether background programs are interfering with a game or a program that you currently use
and let know us about results
 

My Computer

System One

This is an unusual problem to help with [ from our point of view] as you say that you are using remote access to fix issues on a clients computer.
Some questions that come to mind are -
Did the client [that you inherited] have the beta version of SP2 installed on her computer prior to downloading SP2?
Were her anti virus & malware progs "exited" prior to SP2 being downloaded?
Has she more than one anti virus prog installed? [eg.a forgotten preinstalled Norton version lurking somewhere]
Why has she not returned to the original tech that installed SP2?



Re HP printers & Vista 64-bit.
FWIW we have 2 laptops running Vista Ultimate 64-bit & use 2 HP Laser Jet printers without any probs at all. She shouldn't believe all she reads.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
This is hardware trouble -attached files why

Try this

-uninstall all devices connected to USB (of course it is not relate only mouse and keyboard) -
-update drivers for chipset and BIOS if you don't have the newest versions

Check you have in event viewer in Applications section any errors "ID 10" - if yes you have to also make this:Event ID 10 is logged in the Application log after you install Windows Vista Service Pack 1 or Windows Server 2008

If still nothing help you can also try this:

Start>>Search>>devmgmt.msc

Expand Universal Serial Bus controllers and uninstall every device in this section (do not restart computer untill you unisntall all devices from this section)
+ restart - system will reinstall USB controllers after restart
 

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My Computer

System One

JMH-

I recently moved 2 states away from the user, that is why she went back to her "old technician". This is also why I only have remote access to the users computer. I did not install the SP 2, but the service pack was the final release. The only antivirus she has installed is Symantec. I doubt if he disabled the antivirus when downloading/installing SP2. She did not return to the original tech because she likes my work better and she found out that I could work on her computer remotley.

Flavius-

Thank you for reviewing my minidump files. I will troubleshoot her PC tonight and uninstall her USB devices. She was getting the Event 10 id log, but I ran the script that Microsoft created and that fixed the issue.
 

My Computer

System One

Thanks for responding bojones.
Flavious will take good care of you. ;)
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Flavius-

I did as you instructed and updated all the drivers and uninstalled all the USB items and the computer is still shutting down every day. Once a day. Here is the minidump files from the last 3 days, is there anything else I can do?

Minidump.zip
 

My Computer

System One

bojones said:
Flavius-

I did as you instructed and updated all the drivers and uninstalled all the USB items and the computer is still shutting down every day. Once a day. Here is the minidump files from the last 3 days, is there anything else I can do?

Minidump.zip
Click to expand...


Isnt it just as simple as going to windows update and uninstalling it from installed updates?

if you cant find Service Pack for Microsoft Windows (KB948465), then that's another problem all together.
 

My Computer

System One

  • Manufacturer/Model
    JUST ME/Custom Built
    CPU
    Intel(R) Core(TM) 2 Quad Q9550 E0 2.83 Ghz @ 4037.5 Ghz
    Motherboard
    EVGA NFORCE 790I SLI FTW Digital PWM
    Memory
    8 Gig Corsair XMS3 DHX 1600 Mhz DDR3 CAS 9
    Graphics Card(s)
    2x GTX 480's w/ Koolance VID-NX480's
    Sound Card
    Creative SoundBlaster X-Fi Titanium (non-Fatal1ty) Edition
    Monitor(s) Displays
    Acer P243W 24" Premium Series
    Screen Resolution
    1920 x 1200
    Hard Drives
    Seagate Barracuda 7200.11 1 TB HDD 32mb cache
    (3 Platters, 6 Heads model)
    PSU
    Ultra X4 1050W PSU 76A Rated 12V SLI
    Case
    Antec 1200 Full tower ATX case
    Cooling
    x2 Thermaltake Blue LED 120mm 2800rpm fans, Zalman CNPS 9900
    Keyboard
    Logitech LX310 2.4 Ghz Wireless Keyboard
    Mouse
    Logitech LX310 2.4Ghz Wireless Laser Mouse
    Internet Speed
    32mb Download, 12mb Upload from Comcast
    Other Info
    300$ custom watercooling setup. Antec 1200 big boy Radiator, Dual bay XPSC reservoir with clear bubble window, OCZ hydropulse 800L/H 12v pump, 12 ft tygon 1/2" ID, 3/4" OD tubing, Feser One UV Green 1 L fluid. (and VID-NX480 waterblock)
No MDA400, it is not that easy. It should be but it is not. Service pack 2 is listed under her installed updates but I cannot remove it because it errors out everytime. However, after Flavius reviewed her dump files, he believes it is a hardware issue with her USB devices.
 

My Computer

System One

bojones said:
No MDA400, it is not that easy. It should be but it is not. Service pack 2 is listed under her installed updates but I cannot remove it because it errors out everytime. However, after Flavius reviewed her dump files, he believes it is a hardware issue with her USB devices.
Click to expand...


Ah... I see what you meant by the error then.

I thought it was a different way you tried to uninstall it from the control panel.

In her case, since she cant system restore, due to insufficient history, you should think about backing up all of her pictures, video, documents, Etc. and all of her other critical files on an external HDD or some CD's that are big enough.

If you arent able to do that before the system Bsod's again, then all you can really do is clean install vista again or contact Microsoft Technical Support.
 

My Computer

System One

  • Manufacturer/Model
    JUST ME/Custom Built
    CPU
    Intel(R) Core(TM) 2 Quad Q9550 E0 2.83 Ghz @ 4037.5 Ghz
    Motherboard
    EVGA NFORCE 790I SLI FTW Digital PWM
    Memory
    8 Gig Corsair XMS3 DHX 1600 Mhz DDR3 CAS 9
    Graphics Card(s)
    2x GTX 480's w/ Koolance VID-NX480's
    Sound Card
    Creative SoundBlaster X-Fi Titanium (non-Fatal1ty) Edition
    Monitor(s) Displays
    Acer P243W 24" Premium Series
    Screen Resolution
    1920 x 1200
    Hard Drives
    Seagate Barracuda 7200.11 1 TB HDD 32mb cache
    (3 Platters, 6 Heads model)
    PSU
    Ultra X4 1050W PSU 76A Rated 12V SLI
    Case
    Antec 1200 Full tower ATX case
    Cooling
    x2 Thermaltake Blue LED 120mm 2800rpm fans, Zalman CNPS 9900
    Keyboard
    Logitech LX310 2.4 Ghz Wireless Keyboard
    Mouse
    Logitech LX310 2.4Ghz Wireless Laser Mouse
    Internet Speed
    32mb Download, 12mb Upload from Comcast
    Other Info
    300$ custom watercooling setup. Antec 1200 big boy Radiator, Dual bay XPSC reservoir with clear bubble window, OCZ hydropulse 800L/H 12v pump, 12 ft tygon 1/2" ID, 3/4" OD tubing, Feser One UV Green 1 L fluid. (and VID-NX480 waterblock)
bojones said:
Flavius-

I did as you instructed and updated all the drivers and uninstalled all the USB items and the computer is still shutting down every day. Once a day. Here is the minidump files from the last 3 days, is there anything else I can do?

Minidump.zip
Click to expand...

Here is your dumfile information,

Code: 
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff80002c94fc2, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffa60065572e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
 
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
FAULTING_IP: 
nt!NtTraceControl+162
fffff800`02c94fc2 0f              ???
CONTEXT:  fffffa60065572e0 -- (.cxr 0xfffffa60065572e0)
.cxr 0xfffffa60065572e0
rax=fffff88013852d30 rbx=000000000017eb58 rcx=fffff88013852d30
rdx=0000077fec92be28 rsi=fffff88013852d30 rdi=00000000000000a0
rip=fffff80002c94fc2 rsp=fffffa6006557b40 rbp=fffffa6006557ca0
 r8=0000000000000000  r9=0000000000000000 r10=45ca4e0b2955e23c
r11=fffff88013852d30 r12=00000000000000a0 r13=00000000000000af
r14=000000000017eb50 r15=000000000017eb58
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!NtTraceControl+0x162:
fffff800`02c94fc2 0f              ???
.cxr
Resetting default scope
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  taskeng.exe
CURRENT_IRQL:  0
MISALIGNED_IP: 
nt!NtTraceControl+162
fffff800`02c94fc2 0f              ???
LAST_CONTROL_TRANSFER:  from fffff80002a66ef3 to fffff80002c94fc2
STACK_TEXT:  
fffffa60`06557b40 fffff800`02a66ef3 : fffffa80`0803c060 00000000`0017eb38 fffffa80`000000a0 00000000`0017ee88 : nt!NtTraceControl+0x162
fffffa60`06557bb0 00000000`774984ca : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0017eb18 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774984ca
 
FOLLOWUP_IP: 
nt!NtTraceControl+162
fffff800`02c94fc2 0f              ???
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  nt!NtTraceControl+162
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
STACK_COMMAND:  .cxr 0xfffffa60065572e0 ; kb
MODULE_NAME: hardware
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
BUCKET_ID:  X64_IP_MISALIGNED
Followup: MachineOwner
---------
 
 
 
 
 
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffffa60043cefce, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffa6007aae080, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
 
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
FAULTING_IP: 
afd!AfdPoll64+16e
fffffa60`043cefce 0e              ???
CONTEXT:  fffffa6007aae080 -- (.cxr 0xfffffa6007aae080)
.cxr 0xfffffa6007aae080
rax=fffff80002c46048 rbx=fffffa800b5f11b8 rcx=fffff80002b9bfa0
rdx=00000000000120e3 rsi=fffffa8009cb2300 rdi=fffffa8009cb23b8
rip=fffffa60043cefce rsp=fffffa6007aae8e0 rbp=fffffa8006d7f850
 r8=fffffa80039bd840  r9=0000000000000001 r10=0000000000000000
r11=0000000000000002 r12=fffffa800b5f1010 r13=0000000000000000
r14=fffffa8006d7f860 r15=0000000000000000
iopl=0         nv up ei ng nz ac pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010292
afd!AfdPoll64+0x16e:
fffffa60`043cefce 0e              ???
.cxr
Resetting default scope
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  LogMeIn.exe
CURRENT_IRQL:  0
MISALIGNED_IP: 
afd!AfdPoll64+16e
fffffa60`043cefce 0e              ???
LAST_CONTROL_TRANSFER:  from fffffa60043cf609 to fffffa60043cefce
STACK_TEXT:  
fffffa60`07aae8e0 fffffa60`043cf609 : 00000000`00012000 fffffa80`07e8fe40 00000000`00000000 fffffa80`00000000 : afd!AfdPoll64+0x16e
fffffa60`07aae9e0 fffff800`02cdbb1e : fffffa80`0b5f1100 00000000`00000030 fffffa80`0b5f11b8 fffffa80`0919e001 : afd!AfdPoll+0x29
fffffa60`07aaea10 fffff800`02ce4586 : fffffa80`00000000 00000000`00000494 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x5be
fffffa60`07aaeb40 fffff800`02a78ef3 : fffffa80`091a1780 fffff800`02cd93ff 00000000`00000001 fffff800`00000006 : nt!NtDeviceIoControlFile+0x56
fffffa60`07aaebb0 00000000`77c76d8a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`03f9e168 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77c76d8a
 
FOLLOWUP_IP: 
afd!AfdPoll64+16e
fffffa60`043cefce 0e              ???
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  afd!AfdPoll64+16e
FOLLOWUP_NAME:  MachineOwner
DEBUG_FLR_IMAGE_TIMESTAMP:  0
STACK_COMMAND:  .cxr 0xfffffa6007aae080 ; kb
MODULE_NAME: hardware
IMAGE_NAME:  hardware
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
BUCKET_ID:  X64_IP_MISALIGNED
Followup: MachineOwner
 
 
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa6000a00150, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffffa60025a508a, address which referenced memory
Debugging Details:
------------------
 
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002c44080
 fffffa6000a00150 
CURRENT_IRQL:  2
FAULTING_IP: 
usbehci!EHCI_DecPendingTransfer+56
fffffa60`025a508a 8b4250          mov     eax,dword ptr [rdx+50h]
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
TRAP_FRAME:  fffff8000400a8b0 -- (.trap 0xfffff8000400a8b0)
.trap 0xfffff8000400a8b0
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa6000595000 rbx=0000000000000000 rcx=000000000011e002
rdx=fffffa6000a00100 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa60025a508a rsp=fffff8000400aa40 rbp=fffffa8007247880
 r8=fffffa80084bf428  r9=fffffa8007247880 r10=fffffa6003ac9100
r11=00000000ffffffe3 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
usbehci!EHCI_DecPendingTransfer+0x56:
fffffa60`025a508a 8b4250          mov     eax,dword ptr [rdx+50h] ds:9616:fffffa60`00a00150=????????
.trap
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002a771ee to fffff80002a77450
STACK_TEXT:  
fffff800`0400a768 fffff800`02a771ee : 00000000`0000000a fffffa60`00a00150 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`0400a770 fffff800`02a760cb : 00000000`00000000 fffffa80`08737c74 00000000`00000080 fffffa80`084bf428 : nt!KiBugCheckDispatch+0x6e
fffff800`0400a8b0 fffffa60`025a508a : 00000000`00000000 fffffa60`025a452f 00000000`614c535f fffffa60`0258f328 : nt!KiPageFault+0x20b
fffff800`0400aa40 fffffa60`025a3140 : 00000000`4454665f fffffa80`084bf428 fffffa60`03ac9400 fffffa60`025a3aa0 : usbehci!EHCI_DecPendingTransfer+0x56
fffff800`0400aa70 fffffa60`025a3e84 : fffffa60`03ac9100 fffffa80`00000004 fffffa80`0782e010 fffffa80`084bf1c0 : usbehci!EHCI_ProcessDoneAsyncTd+0x1c4
fffff800`0400aae0 fffffa60`025a8614 : fffffa80`0782e238 fffffa80`072461a0 000000db`415a3ab4 fffffa80`03dda7b0 : usbehci!EHCI_PollControlEndpoint+0xe8
fffff800`0400ab60 fffffa60`02559ec6 : 00000000`00000002 fffffa80`072461a0 00000000`00000000 fffffa60`025596d6 : usbehci!EHCI_PollEndpoint+0x48
fffff800`0400aba0 fffffa60`0255fe33 : 00000000`00000030 00000000`00000004 fffffa80`0782e010 fffffa80`07246bf0 : USBPORT!MPf_PollEndpoint+0x92
fffff800`0400abd0 fffffa60`0256f78b : 00000000`38496573 fffffa80`072461a0 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0xa53
fffff800`0400ac40 fffffa60`0255b1a7 : fffffa80`32696368 fffffa80`07246bf0 fffff800`30745378 fffffa80`072461a0 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x267
fffff800`0400acc0 fffff800`02a7b667 : fffffa80`07246c08 00000000`34776478 00000000`00000000 fffff800`02b93a80 : USBPORT!USBPORT_Xdpc_Worker+0x26f
fffff800`0400ad10 fffff800`02a7b8e2 : fffffa60`0255af38 fffff800`02b90680 00000000`00000000 fffff800`02b95b80 : nt!KiRetireDpcList+0x117
fffff800`0400ad80 fffff800`02c48860 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x62
fffff800`0400adb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!zzz_AsmCodeRange_End+0x4
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
usbehci!EHCI_DecPendingTransfer+56
fffffa60`025a508a 8b4250          mov     eax,dword ptr [rdx+50h]
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  usbehci!EHCI_DecPendingTransfer+56
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: usbehci
IMAGE_NAME:  usbehci.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  49e02d18
FAILURE_BUCKET_ID:  X64_0xD1_usbehci!EHCI_DecPendingTransfer+56
BUCKET_ID:  X64_0xD1_usbehci!EHCI_DecPendingTransfer+56
Followup: MachineOwner

yes it seems that you are having problem with your usb host controller.

Open up your cpu cabinet, remove your front panel usb connection if u have and all usb connections except the ports with your motherboard and try to remove sp2.

and u have configured any scheduled task?
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics Card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Keyboard
    DELL
    Mouse
    Dell
    Internet Speed
    100 mbps(office lan)
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