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Hanging related to updates (I think)
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    Hanging related to updates (I think)

    Working on a Toshiba Satellite A205-S4617, using Windows Vista Home Premium.

    It started out with hangtime -- a lot of hangtime. With anything that put a little stress on the system: music, games, movies were all useless to me now. Even web browsing was a chore, with a 15-second hangtime for each web page opened -- sometimes twice (much worse on the graphics-heavy sites). The system was also extremely slow retrieving files on the hard disk. I didn't know what to do for several months until I narrowed the cause down to the Windows Update Error 80070426. Based on advice to other people with similar problems that I found here and other places, I took the following steps: I made sure my copy of Vista was re-authenticated, then I tried installing the updates again. No luck.

    The next option was to restore my machine to the factory settings. This could be accomplished rather easily with the system restore disk that came with the computer. Except that during my last move, the wife thought the computer box would make nice storage for drinking glasses, and promptly emptied the contents of the box. That stuff has not been seen or heard from since. Whenever I describe my computer woes to somebody and they ask why I don't just restore it with the backup disk, I just give the wife a hard stare and shake my head a little, saying nothing.

    So anyway, I backed up all my stuff, and fired up the system restore (F8 repeatedly on startup). The factory settings were not an option. The earliest restore point was February of this year. I tried it, and was denied. In fact, the only restore points that worked were ones after I started having problems. I tried it anyway, and lo an behold, it actually worked! I could actually listen to music, watch movies, and play games I had paid money for! I was so excited! All the Windows updates were flowing like a great river, I couldn't have been happier.



    This was Monday. Tuesday was a different story.

    On Tuesday, Windows Update happily informed me that it had downloaded Service Pack 1 and that I would have to restart the computer to install it. "OK," says I, and press the restart button. The thing said it would take up to an hour, so I didn't worry about how slow it was going. Step 1 took a while, followed by step 2, and finally step three seemed to be moving along. At about the hour and a half mark, it hung at 74% of step three (of three). I had a book ready (Death By Hollywood, Stephen Bochco, decent book), and I was prepared to wait it out, but two hours later the screen still said "Step 3: 74%." Finally, Windows started up. I figured it had gone through. So I continued with my life. Then the machine inexplicably shut everything down and restarted, only this time to say "Service Pack did not install. Reverting changes. Do not turn off computer." I sighed and picked up my book again (By this time, I'd moved on to Dan Brown's Angel's and Demons). Three hours later, windows finally started, but the hangtime was back, even worse than before.

    After some research, it looks like this service pack thing is universally regarded as retarded, but hey, it wasn't my choice to install it.

    I tried some stuff and restarted again, only to have the same "Service pack did not install" message for three hours. Thing is, Windows Update says the service pack installed successfully, even though the computer spent about six hours telling me otherwise.

    I tried system restore again, but this time there was only one restore point available: at the time of the service pack installation. Didn't work.

    So here I am. I've tried everything I can think of. I'm at my wit's end. This is my last step before taking it to a professional, and if fixing this costs anything close to the cheapest laptops available, this machine is useless to me.

    There's also a bunch of crap going on with Superfetch and spoolsv, but I don't know if that's related.

    If anyone can help me here, it would be much appreciated, because all I have right now is a frisbee. A damn thousand-dollar frisbee.

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  2. #2



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    Re: Hanging related to updates (I think)

    1.Remove all *.xml files from C:\Windows\WinSxS folder
    2.If you have these keys:

    HLKM\Components\AdvancedInstallersNeedResolving
    HKLM\Components\PendingXmlIdentifier

    Check also phrases in HKLM\Components see how it look by me:"Turn windows features on or off" dialog box appear always empty.

    If apart of them you have any other phrases in right panel then remove them

    3.Follow to MS advice How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues

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    Re: Hanging related to updates (I think)

    Quote Originally Posted by Flavius View Post
    1.Remove all *.xml files from C:\Windows\WinSxS folder
    2.If you have these keys:

    HLKM\Components\AdvancedInstallersNeedResolving
    HKLM\Components\PendingXmlIdentifier

    Check also phrases in HKLM\Components see how it look by me:"Turn windows features on or off" dialog box appear always empty.

    If apart of them you have any other phrases in right panel then remove them

    3.Follow to MS advice How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues
    1. There was a file in the WinSxS folder called pending.xml.01c8e274c3becbe0. My computer said I didn't have permission to move or delete it, even though it asked and I gave it my permission.

    2. My components look the same as that picture there in your link.

    3. I followed your link and downloaded the WIndows Update Readiness tool. It is currently "Searching for Updates" and has been for the last hour, without responding.



    It came to my attention while I was doing all this that my copy of Vista is not activated, even though it used to be. Whenever I try to activate it, I get a 0xC0000022 error message.

    So, in trying to figure this thing out, I have run across the following error codes:
    80070426
    8007007A
    800F082F
    80080005
    0x80080250
    0xC0000022
    80010108

    Any ideas?

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  4. #4



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    Re: Hanging related to updates (I think)

    1.Relate issue with activation look here:Windows Vista 0×80070426 Activation Service Not Started or Validation Not Genuine Error » Tip and Trick
    2.Relate to WU

    Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

    sfc /scannow

    When it finish type in cmd.exe

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    on your desktop appear sfcdetails.txt

    Download firegenul Altair Technologies Ltd.
    place firegenul.exe in C:\Windows\System32

    next again run cmd.exe with admin previlliges and type:

    firegenul

    it creates report from WindowsUpdate.log and is stored in C:\Windows\System32 as FireGenReport.htm

    Readiness Tool also should create log CheckSur.log in C:\Windows\Logs\CBS.

    Because your system seems have many problems make also logs from OTL http://oldtimer.geekstogo.com/OTL.exe both MAIN+EXTRAS,but set OTL exactly as showed in attached image



    logs from OTL,CheckSur.log,FireGenReport.htm and sfcdetails.txt:pack all and attache to post

    Last edited by Flavius; 19 Sep 2009 at 01:45 AM.
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    Re: Hanging related to updates (I think)

    Sorry for the delay, I've been out of town.

    Here's what I have. Attached is a zip with sfcdetails, firegenul.htm and the OTL logs. I didn't find a checksur.log.

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  6. #6



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    Re: Hanging related to updates (I think)

    Print Spooler not working because it depence from Software Licensecing which not working too.

    from your log:

    SRV - [2007/07/11 03:01:35 | 02,605,568 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\SLsvc.exe -- (slsvc [Auto | Stopped])
    SRV - [2006/11/02 02:45:46 | 00,124,928 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\spoolsv.exe -- (Spooler [Disabled | Stopped])
    Relate your problem with Windows Update look here:Stop error when you try to download updates from Windows Update on a computer that is running Windows Vista: "0x80070246"

    and more on our forum Trying to resolve 0x80070246 error

    I think your problem with WU should be fixed but with issue with Software Licence will be problem

    Have you tried manually start Software Licensing as I suggested in my previous post?
    If you can't try manually

    Run cmd.exe with administrative previlliges (right click on cmd.exe as admin) and type:

    SC CONFIG SLSVC START= AUTO //between '=' and 'AUTO' is space!//
    SC CONGIG START SLSVC

    Besides your event viewer seems not working although his service work

    Can you run event viewer?

    Start>>Search>>eventvwr.msc

    If you can't still run Software Licence and /or run Event Viewer make following Logs

    Run cmd.exe with administrative previlliges (right click on cmd.exe as admin and type)

    REG EXPORT "HKLM\System\CurrentControlSet\Services\Eventlog" %userprofile%\Desktop\log1.txt
    REG EXPORT "HKLM\System\CurrentControlSet\Services\Schedule" %userprofile%\Desktop\log2.txt
    REG EXPORT "HKLM\System\CurrentControlSet\Services\SLSVC" %userprofile%\Desktop\log3.txt


    On your desktop appear log1.txt,log2.txt and log3.txt ->pack them and attache to post

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  7. #7



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    Re: Hanging related to updates (I think)

    I started the software licensing service and tried to validate at microsoft.com/genuine, but it couldn't validate. WHich is weird, because I was able to validate a month ago.

    I can start event viewer. What do I need to do with that?

    Just in case, I've attached the logs you asked for.

    Now that I look at it, Event Viewer tells me there's been 517 errors in the past hour, all of them from the disk with the event ID 7. Does that mean anything? Oh, and two in Security-Licensing, with event ID 8208.

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  8. #8



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    Re: Hanging related to updates (I think)

    Quote Originally Posted by Dosipede View Post
    Now that I look at it, Event Viewer tells me there's been 517 errors in the past hour, all of them from the disk with the event ID 7.
    Something similar to below ?

    Event ID=7, The device, \Device\HarddiskX, has a bad block
    Thats bad .If it is true probably you have bad block on your hard disk -probably you have to change your disk.Download Active Hard Disk Monitor Active@ Hard Disk Monitor Freeware. SMART & HDD usage control.

    when you run it navigate to "Scan disk" tab,scand disk,next go to File>>Save SMART info and report attache to post

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    Re: Hanging related to updates (I think)

    Guess I can't blame this one on Vista, eh? I ran the scan and it found 10 bad blocks on my hard drive. I don't know what the SMARTinfo.txt is supposed to say, but when I save it all it says is "computer name: localhost" and an IP number.

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  10. #10



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    Re: Hanging related to updates (I think)

    Quote Originally Posted by Dosipede View Post
    Guess I can't blame this one on Vista, eh?
    No.You can't.

    I ran the scan and it found 10 bad blocks on my hard drive. I don't know what the SMARTinfo.txt is supposed to say, but when I save it all it says is "computer name: localhost" and an IP number.
    Worth only to know from SMART would be only what is disk temperature...but there is no doubt the best solution in your case is to change disk...

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