Vista - Unable to install Security Vista update KB967723

Hi All,

I am unable to install Security Vista update KB967723 (released very recently). When I attempt to install this patch I get the error code '80070020'.

I have downloaded this patch manually to install with no success. I have tried turning off my anti-virus (AVG) and windows firewall, with again no success. I keep getting the above error code.

I have also scanned my system with AVG, Windows defender, Microsoft Windows Malicious Software Removal & Ad-Aware (nil viruses etc...)

Can anyone help me please?

I use Vista 32 Home Premium

ta

James

Unistall completely AVG -impossible to disable fully this soft - I know well from my experience.If this don't help then standard procedure:

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

When it finish type in cmd.exe

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt

2.Try reregister WU http://support.microsoft.com/kb/971058
3.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
This tool even don't help create CheckSur.log file in C:\Windows\Logs\CBS\CheckSUR.log


4.Download firegenul Altair Technologies Ltd.
place firegenul.exe in C:\Windows\System32

next again run cmd.exe with admin previlliges and type:

firegenul

it creates report from WindowsUpdate.log and is stored in C:\Windows\System32 as FireGenReport.htm

FireGenReport.htm,CheckSur.log and sfcdetails.txt pack and attache to post

Hi there Flavius,
I've done everything you suggested below, with the following results

Unistalling AVG still did not allow my to install the update.

Step 1 produced a text file called "sfcdetails.txt" on my desktop. There was nothing in this text file (i.e. no text).

I reregister WU , using both the default and aggressive settings. Win update still does not install KB967723

I downloaded and ran the 'Readiness Tool' and win update reported that 'This update does not apply to your system'. As a result I have not been able to find and attach the CheckSur.log file.

Attached is a zip file called 'Files.zip' with the requested sfcdetails.txt and FireGenReport.htm files

Thanks heaps for your help

James

1.Your sfcdetails.txt is empty

I can only cuased by two reasons

-you didn't run sfc /scannow command before creating sfcdetails.txt
- file has been corrupted during hosting (Although I doubt)

from FireGenreport.htm I see these:

+
This means you have corrupted CBS key or files in folder C:\Windows\Servicing\Packages

Instead checSur.log post here CBS.log -it is located in C:\Windows\Logs\CBS

If this file will be too big to attache pack it and host it on http://www.speedyshare.com/

Hi there Flavius,
Yes you are correct I didn't follow the commands correctly to produce "sfcdetails.txt" file. I have done it correctly now and attached the txt file.

I have uploaded 'CBS.log' as a zip file to - CBS.zip

Thanks again for you help!

James

Question:

Do you have this file?


C:\Windows\WinSxS\x86_microsoft-windows-mediafoundation_31bf3856ad364e35_6.0.6002.18049_none_9e2369c00a004aef\mf.dll

Yes, I do have that file

James

Strange.CBS.log can't recognize what exactly errors is going on only says about undetified errors in CBS and CSI.

Try this:

1.Run cmd.exe with administrative previlliges (right click on this file as admin) and type

fsutil resource setautoreset true C:\

+ restart

2.Disable all non -system services & startup (Clean boot procudere) http://support.microsoft.com/kb/331796
and try install hotfixes again

If still no results make following logs:

Run cmd.exe with administrative previlliges and type:

REG EXPORT "HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing" C:\log1.txt

C:\
cd\
cd /d C:\Windows\Servicing\Packages

dir /s /b >C:\log2.txt

cd /d C:\Windows\WinSxS
dir /s /b >C:\log3.txt

systeminfo >C:\log4.txt

finally make also log from VistaInfoTool (select all) VistaForums SysInfo Tool
Logs appear directly on C:,all files log1.txt,log2.txt,log3.txt,log4.txt and log from VistaInfoTool pack and upload on RapidShare: 1-CLICK Web hosting - Easy Filehosting
because they will be big

Hi there Flavius,
I tried the 1st 2 steps without success.

Here are the 5 logs that you requested -
RapidShare: 1-CLICK Web hosting - Easy Filehosting

Thanks again

James

I think all errors relate to trouble with CBS and CSI are only false alerts and only caused with conflict between hotfix and any program.
I googled also and found many people have trouble with this hotfix: they can't install it or another they done but after they unable connect to internet.KB967723 is hotfix for TCP /IP protocol.I suspect both things about it:
remains from Comodo and Bonjour Service which modified Winsock2 key which is part TCP /IP protocol.Comodo you have uninstalled but still exist remains from it which may cause this issue:

+


remove them:

run cmd.exe with administrative previlliges (right click on this file as admin)

and type

rd /s "C:\Program Files\Comodo"
rd /s "C:\Program Files\Bonjour"

next reset whole TCP /IP protocol How to reset Internet Protocol (TCP/IP)
and remove all orphans by using RunScanner freeware startup, hijack and malware analyzer
+restart

After restart try install KB967723 again