Vista - USB Problems after SP2 update

findhector · 10-12-2009

Hello,

I recently accepted an update called, "Service Pack2". Since the update my USB connections no longer work; therefore, I can't use my external mouse and it's driving me crazy!! Does anyone have a solution for this??

Thx!

**lemur** · 10-12-2009

do you have exclamation or question marks at the device manager?

findhector · 10-12-2009

It's showing an exclamation mark on the "USB Composite Device" and the "USB Realtek 2.0 card reader".

**lemur** · 10-12-2009

Okay! What is the make and model of your pc. Be specific.

findhector · 10-12-2009

It's a Gateway Laptop. Model: M 1625.

findhector · 10-12-2009

I checked the Drivers and it's telling me that they are updated and operating properly.

**Flavius** · 10-13-2009

Update BIOS and drivers for chipset if you don't have the newest versions .If you have already the newest BIOS & drivers or updating don't help follow below:

Two methods to fix

1.from this MS article:Advanced troubleshooting tips for general USB problems in Windows XP

Quote:

Remove and reinstall all USB controllers

To remove and reinstall all USB controllers, follow these steps:

Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
Click the Hardware tab.
Click the Device Manager button.
Expand Universal Serial Bus controllers.
Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
Restart the computer, and then reinstall the USB controllers.
Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

2.

1.Extract from DVD (the best way use 7-zip or WinRAR to dothat) these files:

from X:\Windows\inf

usb.inf
usbccid.inf
usbcir.inf
usbport.inf
usbprint.inf
usbstor.inf
usbvideo.inf

from X:\Windows\System32

usbmon.dll
usbperf.dll
usbui.dll

and place all extracted Inf file in C:\Windows\inf and all dll modules C:\Windows\System32 (replace the old ones)
2.In device manager open USB controllers and remove each one device -don't restart computer untill remove all devices in USB controllers!
3.When you remove all USB Controllers devices you can now restart computer.

10-12-2009	#1 (permalink)
findhector Vista 4 posts	USB Problems after SP2 update Hello, I recently accepted an update called, "Service Pack2". Since the update my USB connections no longer work; therefore, I can't use my external mouse and it's driving me crazy!! Does anyone have a solution for this?? Thx!
My System Specs

10-12-2009	#2 (permalink)
lemur Windows Vista Enterprise x64 SP2 1,534 posts	Re: USB Problems after SP2 update do you have exclamation or question marks at the device manager?
My System Specs

10-12-2009	#3 (permalink)
findhector Vista 4 posts	Re: USB Problems after SP2 update It's showing an exclamation mark on the "USB Composite Device" and the "USB Realtek 2.0 card reader".
My System Specs

10-12-2009	#4 (permalink)
lemur Windows Vista Enterprise x64 SP2 1,534 posts	Re: USB Problems after SP2 update Okay! What is the make and model of your pc. Be specific.
My System Specs

10-12-2009	#5 (permalink)
findhector Vista 4 posts	Re: USB Problems after SP2 update It's a Gateway Laptop. Model: M 1625.
My System Specs

10-12-2009	#6 (permalink)
findhector Vista 4 posts	Re: USB Problems after SP2 update I checked the Drivers and it's telling me that they are updated and operating properly.
My System Specs

10-13-2009	#7 (permalink)
Flavius Vista Bussiness x64 PL 1,572 posts	Re: USB Problems after SP2 update Update BIOS and drivers for chipset if you don't have the newest versions .If you have already the newest BIOS & drivers or updating don't help follow below: Two methods to fix 1.from this MS article:Advanced troubleshooting tips for general USB problems in Windows XP Quote: Remove and reinstall all USB controllers To remove and reinstall all USB controllers, follow these steps: Click Start, click Run, type sysdm.cpl in the Open box, and then click OK. Click the Hardware tab. Click the Device Manager button. Expand Universal Serial Bus controllers. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time. Restart the computer, and then reinstall the USB controllers. Plug in the removable USB storage device, and then test to make sure that the issue is resolved. 2. 1.Extract from DVD (the best way use 7-zip or WinRAR to dothat) these files: from X:\Windows\inf usb.inf usbccid.inf usbcir.inf usbport.inf usbprint.inf usbstor.inf usbvideo.inf from X:\Windows\System32 usbmon.dll usbperf.dll usbui.dll and place all extracted Inf file in C:\Windows\inf and all dll modules C:\Windows\System32 (replace the old ones) 2.In device manager open USB controllers and remove each one device -don't restart computer untill remove all devices in USB controllers! 3.When you remove all USB Controllers devices you can now restart computer. Last edited by Flavius; 10-13-2009 at 03:14 AM..
My System Specs

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