My sons laptop is currently stuck at the screen "Configuring updates: Stage 3 of 3 - 0% complete. Do not turn off your computer."
It has been like this over that last hour or so. It keeps rebooting to the same screen.
I have turned it off and tried safe mode, goes to the same screen.
I have the reinstallation dvd for this laptop.
What do I need to do to attempt recovery of the OS and will any data he has be kept or will it be lost?