Windows update (sp2) problem with Zone Alarm

Hi,

My laptop´s internet explorer and firefox can´t connect to the internet due to firewall issues.

Clicking on "Diagnose connection problems" I received the following message:

"The following policy settings on this computer might be blocking the connection:

Policy Provider: -
Filter Name: VSWFP_LAYER_ALE_AUTH_CONNECT_V4"

I uptaded my Windows vista recently, and found out that it has problems with Zone alarm. The real problem is that I removed and deleted zone alarm a long time ago but it is still in the windows security settings, and I cannot remove it.

Can someone help me with this?

thank you.

Run cmd.exe with administrative previlliges (right click on cmd.exe as admin) and type:

netsh winsock reset

+restart

if it don't solve problem run "MS Fix it" from this article How to reset Internet Protocol (TCP/IP)

EDIT
Make sure you don't have folder where Zone Alarm was stored,if this folder still exist remove it manually.

Flavius,

I deleted the ZA folder a long time ago.

I did run the cmd.exe as you said... it din´t work...

I did run the "MS Fix it" from this article How to reset Internet Protocol (TCP/IP) it din´t work...

do you have any other idea to how I can solve this problem?

thank you very much

1)Try "MS Fix it" from this link:How do I restore security settings to the default settings?
+ restart computer
2)Reset Internet Explorer http://www.vistax64.com/tutorials/114310-internet-explorer-reset.html

(both IE and Firefox use Internet Security Zone)

Flavius,

I tried all the steps... nothing worked...

isn´t the problem related to Zone Alarm and the message I got?

"The following policy settings on this computer might be blocking the connection:

Policy Provider: -
Filter Name: VSWFP_LAYER_ALE_AUTH_CONNECT_V4"

how can I take out Zone Alarm from the Windows security center?

tranks so much for your help...

pauloarthur17 said:

Flavius,
how can I take out Zone Alarm from the Windows security center?

Click to expand...

In Security Center ZA is still listed?

Try this

run cmd.exe with administrative previlliges and type:

winmgmt /resetrepository

+restart

If don't help too ,again run cmd.exe and type:

wmic path __Provider get name >%userprofile%\Desktop\Providers.txt

//before "Provider" word you have to type double down line "__" exactly as I typed//

on your desktop appear Providers.txt file ,this file attache to post

Flavius,

It did not work again. ZA still listed in the windows security center, that does not give me the option to disable it and go back to windows firewall. I can turn on windows firewall, but it does not disable ZA either

note: safari works ok.

the provider.txt is attached.

thanks

Nothing wrong is in your log.

Boot system in "safe mode with command prompt" (not classic safe mode) http://www.vistax64.com/tutorials/88009-advanced-boot-options.html

and type:

SC STOP Winmgmt
RD /S C:\Windows\System32\WBEM\Repository

and run system normally

Hey Flavius,

It got even worst now... I can´t connect to the internet. I have access: local only. The other computers I have connected to this router work just fine. Tried to connect it directly in the moden, didn´t work.

should we undo the last task?
what should we do now,

thanks for your help.

pauloarthur17 said:

Hey Flavius,

It got even worst now... I can´t connect to the internet. I have access: local only. The other computers I have connected to this router work just fine. Tried to connect it directly in the moden, didn´t work.

should we undo the last task?
what should we do now,

thanks for your help.

Click to expand...

There is no ability undo last task,besides it shouldn't cause such effect
Run cmd.exe with admin previlliges (right click on cmd.exe as admin) and again type

winmgmt /resetrepository

+restart

if it fail too,open device manager,find your network adapter and uninstall driver for adapter and then restart computer,it should reset stored internet connections (independly it is WLAN adapter or Ethernet).System will reinstall driver for adapter automatically during restarting.

Flavius,
the first step didn´t work...

I have some doubts about the second, uninstall the driver adapter.

Under network adapters there are three branches...
The First: have numbers and letters.
The second: Intel(R) Wireless WiFi Link 4965AGN
The Third: Realtek PCIe Family Controller

I uninstalled the one with numbers and letters. But the connection still local only, and the system didn´t reinstall it during restart.

what shoud we do now... I´m afraid I will need to format this PC...

thanks for you help.

Of course you have to uninstall driver for this one network adapter which you use to internernet connection.If use WiFi then you have to uninstall WiFi driver,if you use ethernet cable then uninstall Realtek PCIe Family Controller drivers + restart o fcourse.If it fail too make two things:

1.Follow to below article http://www.vistax64.com/tutorials/163016-ghost-devices-drivers.html

2.Open device manager,go to View tab and enable "Show hidden devices" and make screen from Network adapters section
3.Make logs MAIN+EXTRA from OTL (leave defaultly settings) http://oldtimer.geekstogo.com/OTL.exe

logs attache to post