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Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

  1. #11



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      Thread Starter

    Re: Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

    Quote Originally Posted by Flavius View Post
    Uninstall completely Silverlight and reinstall it again.If still no result prepare report from SFC command:

    run cmd.exe with administrative previlliges (right click on cmd.exe) nad type:

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    On your desktop appear sfcdeteails.txt file,next run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    Readiness Tool create report -CheckSur.log file in C:\Windows\Logs\CBS folder.Both sfcdetails.txt and CheckSur.log files attache to post.

    Flavius,

    Thanks for your time and suggestion. I could not uninstall Silverlight as I got an error message: "Error 1500. Another installation is in progress. You must complete that installation before continuing this one. " !! So, is this something like multiple installations happening at a time or an incomplete installation?

    Your help will be greatly appreciated.

    Thanks,
    Shirish

      My System SpecsSystem Spec

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  3. #12



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    Re: Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

    Make sure you don't have this key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress

    if you have this key then delete it + restart computer,.and try again uninstall it.IF it don't help use Windows Installer Cleanup (see @Niemiro post).Because SFC command returned some errors,attache to post sfcdetails.txt and CheckSur.log files too.

    Last edited by Flavius; 03 Feb 2010 at 03:04 AM.
      My System SpecsSystem Spec

  4. #13



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      Thread Starter

    Re: Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

    Quote Originally Posted by Flavius View Post
    Make sure you don't have this key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress

    if you have this key then delete it + restart computer,.and try again uninstall it.IF it don't help use Windows Installer Cleanup (see @Niemiro post).Because SFC command returned some errors,attache to post sfcdetails.txt and CheckSur.log files too.
    Flavius,

    I followed your advice. Following are the updates:

    The specified H_KEY for 'install in progress' was not found. However, it was there before when I checked a few days back as advised by someone!

    I tried to uninstall Silverlight once again. Windows Installer said: “No valid sequence could be found for the set of patches”. Further, my attempt to install Windows Installer Clean-up Tool, I got an error message: "Error 1500. Another installation is in progress. You must complete that installation before continuing this one”.

    Please find attached two files - CheckSur.log & sfcdetails.txt

    Again, thanks for your time and help. I look forward to the solution!

    Thanks,
    Shirish

      My System SpecsSystem Spec

  5. #14



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    Re: Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

    Logs report you have corrupted XPS Viewer or XPS Essential Pack or it is incorrect installed

    2010-02-02 11:23:33, Info CSI 000001ad [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Windows\System32\XPSViewer"\[l:42{21}]"XPSViewerManifest.xml"; source file in store is also corrupted
    +

    (f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6000.20545_none_de1025e3ba7b6cde
    (f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6001.22208_none_e024aac9b77ed185
    In my opinion you have to reinstall it.If you have only installed XPS Viewer I recommend replace with XPS Essential Pack http://www.microsoft.com/downloads/d...displaylang=en

    Besides these component seems to be corrupted and orphaned

    (f) CBS Watchlist Component Missing 0x80070002 x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw Package registry presence failed, possibly an orphaned package on package watchlist
    You have to remove empty strings.Download PSTools PsTools
    extract from this pack psexec.exe file and place it into C:\Windows\System32

    Next run cmd.exe with admin previlliges (right click on cmd.exe as admin) and type:

    psexec -s -i -d regedit

    This command will run regedit from SYSTEM accoutn level (not from your level), next find in registry following keys:

    HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

    HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

    HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

    HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

    and give SYSTEM account full control for those keys.Next in above keys remove following strings:

    in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

    remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum

    in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

    remove string Microsoft-Windows-WPD7IP-
    SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs


    in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

    remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp

    in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

    remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw

    remove also all files from C:\Windows\Logs\CBS folder + restart and try again install Silverlight.If again it will fail,run again Readiness Tool and attache new CheckSur.log file to post


    FYI

    HKLM=HKEY_LOCALE_MACHINE

      My System SpecsSystem Spec

  6. #15



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    Posts : 17
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      Thread Starter

    Re: Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

    Quote Originally Posted by Flavius View Post
    Logs report you have corrupted XPS Viewer or XPS Essential Pack or it is incorrect installed

    2010-02-02 11:23:33, Info CSI 000001ad [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Windows\System32\XPSViewer"\[l:42{21}]"XPSViewerManifest.xml"; source file in store is also corrupted
    +

    (f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6000.20545_none_de1025e3ba7b6cde
    (f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6001.22208_none_e024aac9b77ed185
    In my opinion you have to reinstall it.If you have only installed XPS Viewer I recommend replace with XPS Essential Pack Download details: XPS Essentials Pack Version 1.1

    Besides these component seems to be corrupted and orphaned

    (f) CBS Watchlist Component Missing 0x80070002 x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw Package registry presence failed, possibly an orphaned package on package watchlist
    You have to remove empty strings.Download PSTools PsTools
    extract from this pack psexec.exe file and place it into C:\Windows\System32

    Next run cmd.exe with admin previlliges (right click on cmd.exe as admin) and type:

    psexec -s -i -d regedit

    This command will run regedit from SYSTEM accoutn level (not from your level), next find in registry following keys:

    HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

    HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

    HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

    HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

    and give SYSTEM account full control for those keys.Next in above keys remove following strings:

    in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

    remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum

    in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

    remove string Microsoft-Windows-WPD7IP-
    SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs


    in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

    remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp

    in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

    remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw

    remove also all files from C:\Windows\Logs\CBS folder + restart and try again install Silverlight.If again it will fail,run again Readiness Tool and attache new CheckSur.log file to post


    FYI

    HKLM=HKEY_LOCALE_MACHINE

    I did everything step by step per your advise. However, while downloading PSTools, I extracted all files instead of just psexec.exe file into C:\Windows\System32.
    Later, my attempt to install Silverlight update ended in Error "Code 670: Windows Update encountered an unknown error." So, I ran Readiness Tool again. Please find attached the new CheckSur.log file.

    Again, I appreciate your time, patience, and help.

    Thanks,
    Shirish

      My System SpecsSystem Spec

  7. #16



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    Re: Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

    The corrupted keys in registry has been fixed but you still have the same problem with XPSViewer.Really did you reinstall XPS Essential Pack (XPS Viewer)?

    Try below method

    I attached to post files to replace for you.Of course you can replace them on allive system but you will have many obstacles with permissions to do that Context Menu - Take Ownership ,so thus I recommend to do that through Vista DVD or if you don't have Vista DVD you can special recovery disk instead Create a Recovery Disc

    1.Download attached to post FixPacks.zip file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:


    2.Boot Vista DVD (if you don't have Vista DVD instead use special recovery disk )
    Choose language>>Repair Computer>>WinRE>>command prompt

    and type:

    robocopy C:\Packs C:\ /E /IS

    press ENTER,and next type:

    del C:\Windows\Logs\CBS\*.*

    press ENTER and next ype:

    del C:\Windows\WinSxS\*.xml

    and press ENTER

    3.Run system normally and again repeat sfc /scannow command,and try install Silverlight

    If still no result again run Readiness Tool and attache new CheckSur.log to post.

    Last edited by Flavius; 19 Jul 2010 at 07:00 AM.
      My System SpecsSystem Spec

  8. #17



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      Thread Starter

    Re: Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

    Quote Originally Posted by Flavius View Post
    The corrupted keys in registry has been fixed but you still have the same problem with XPSViewer.Really did you reinstall XPS Essential Pack (XPS Viewer)?

    Try below method

    I attached to post files to replace for you.Of course you can replace them on allive system but you will have many obstacles with permissions to do that Context Menu - Take Ownership ,so thus I recommend to do that through Vista DVD or if you don't have Vista DVD you can special recovery disk instead Create a Recovery Disc

    1.Download attached to post FixPacks.zip file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:


    2.Boot Vista DVD (if you don't have Vista DVD instead use special recovery disk )
    Choose language>>Repair Computer>>WinRE>>command prompt

    and type:

    robocopy C:\Packs C:\ /E /IS

    press ENTER,and next type:

    del C:\Windows\Logs\CBS\*.*

    press ENTER and next ype:

    del C:\Windows\WinSxS\*.xml

    and press ENTER

    3.Run system normally and again repeat sfc /scannow command,and try install Silverlight

    If still no result again run Readiness Tool and attache new CheckSur.log to post.

    Just a quick question before I follow the suggested steps: Is booting vista DVD the same as formatting the computer? Will it affect the data on my computer? I have very important academic research data and some research-related one-time-installation softwares on my machine and I do not want to mess up with and lose those. So, I want to get your advise beforehand. Should I take a full back-up of my machine before following the suggested steps?

    BTW, I don't know how important Silverlight is for my computer and I don't care if I don't have it on my machine. I just want the Windows Installer to be able to check for and install important updates on its own.

    Thanks, again!

    Shirish

      My System SpecsSystem Spec

  9. #18



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    poland

     

    Re: Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

    [QUOTE=Shirish;1226331]
    Quote Originally Posted by Flavius View Post
    T
    Just a quick question before I follow the suggested steps: Is booting vista DVD the same as formatting the computer?
    Of course not! Don't mistake with restoring factory settings from recovery partition in notebooks or recovery disk from notebooks.Please note also recovery disk from notebooks and Vista/Windows 7 recovery disk are completely different things!If you don't run special command to format/delete/reinstall OS yourself under Vista DVD,surly don't harm your system.More details about using Vista/Win 7 DVD
    Windows Recovery Environment - Wikipedia, the free encyclopedia

    "robocopy" command only fill few files,it will not remove or touch other files I can sure you.

    EDIT
    On our forum is also good tutorial about using Vista DVD and WinRE
    System Recovery Options

    Last edited by Flavius; 08 Feb 2010 at 02:42 AM.
      My System SpecsSystem Spec

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