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Help Please! Cannot download updates

  1. #1



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    Help Please! Cannot download updates

    Window Vista Home Premium
    service pack 2

    acer aspire 5735
    system type 32 bit operating system
    I do not have a repair disc, it did not come with my computer.
    I apologize from the start, I am Very computer illiterate.

    I cannot install any windows updates, it says windows update cannot currently check for updates because the service is not running. I have looked at this and it says it is started.
    I have a red x over connection icon and it says connection status unknown class not registered.
    Cannot install avg or any other virus protection, avg gets right to the end and says Installation failed
    Local machine: install actions planned Installation:
    Error: MSVC Redistributables installation failed. Installation of AVG can not continue.

    Still some things I try, like adobe updates etc, to install says
    The windows installer service could not be accessed. This can occur if the windows installer is not correctly installed.

    I thought it was a virus and had someone helping me with that. I followed their instructions to remove any virus or maleware. I have ran a lot of virus scanners with no avail. We could not find a solution. They are not an expert in this type of technical issue, so I am trying the Vista Forums for this. This is what I have tried so far.

    Malwarebytes, OTL, ComboFix, VirScan.org, System File Checker (SFC.exe) sfc /scannow, SystemLook.exe, Kaspersky online antivirus scan, Vista Automatic Repair, chkdsk /f, VRT Tool by Kaspersky, fix.reg, WUS Fix.exe,

    I went here "Windows Installer Service could not be accessed" error message when installing application and it says this about the installer error
    This behavior can occur when either of the following conditions exist:
    In the DCOM permissions, the default authentication level is set to None, and the default Impersonation level is set to Anonymous.
    The system account does not have Full permissions on a folder or registry key that the Windows Installer is trying to access. This is NTFS-specific.

    I went to avg forums and found this,
    Error: MSVC Redistributables installation failed. Installation of AVG can not continue.
    Error: MSVC Redistributables installer requires immediate restart. Installation of AVG can not continue.

    => This issue is related to the Microsoft Visual C++ libraries installation in your Windows operating system.
    More information at Knowledge Base 2667 MSVC Redistributables installation error

    AVG9 needs "Visual Basic C++ 2005 SP1 Redistributables (x86 or 32 bit)" to be properly installed. If not, AVG is trying to install it during installation, which could lead to mentioned error in rare situations.

    http://www.microsoft.com/Downloads/d...displaylang=en


    I cannot do a system restore, it shows nothing to restore back to. It is not showing any installed windows updates at all. I also do not have any sound now.

    I get a lot of errors that say service dependencies, interface class not registered.

    I ran a program called regGenie and it said that I have 1,035 errors.

    category
    Uninstall entries 87
    com active x entries 5
    application paths 6
    file path references 88
    invalid class keys 21
    empty registry keys 806
    file associations 13

    I don't know if I should click fix or not.

    On another forum, there is another user that is having the exact same problem and nobody will respond to theirs or mine for technical advise in this area. The only thing we have done in common is use the free version of revo uninstaller recently.

    Any help appreciated, thanks

      My System SpecsSystem Spec

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  3. #2



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    Re: Help Please! Cannot download updates

    Hello,

    I think that your computer is in such a mess that a complete reinstall will be the only solution, but I am willing to try and fix the issue first. Be aware that this issue is so bad that the chances are that at one point I will just have to say that I have no more ideas, it is almost certainly unfixable, and I will help you re-install. Or, we could just re-install now.

    STEP ONE:

    Please try posts two and four here: Network and Sharing Center: network unknown and class not registered



    STEP TWO:


    "Go to Start>>Search>>services.msc
    and check below services exist, have correct settings and are working

    BITS: Automatic(Delayed),started

    Windows Update: Automatic(Delayed),started

    Windows Modules Installer: Manual

    If you have another settings you have to correct it. If you can't correct settings or any service don't exist follow below."

    Please tell me what the settings are for these, for example BITS might be stopped, and generate error 1 if started.

    Credit for above to Flavius.

    Thanks!

      My System SpecsSystem Spec

  4. #3



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      Thread Starter

    Re: Help Please! Cannot download updates

    Thanks so much for the quick reply


    Okay, step one post 1 reregistered regsvr32 netshell.dll
    regsvr32 netcfgx.dll
    regsvr32 netman.dll
    successfully.

    I tried the fixing common sound problems link but it gave me this error.

    fix it troubleshooting cannot continue because and error occurred,

    the diagnostic solution encountered a runtime error.

    I uninstalled and reinstalled sound driver package with no avail. Still no sound.

    When I tried to unzip the driver package, I had to go and change the permissions to unzip it. Do you think the comp has changed all of the permissions.


    step two

    Windows Update is set to automatic delayed, started

    Windows Installer is set to manual

    I do no have a BITS option in that page to go to.

    Thanks for your help.

    I read in another thread to try this, what do you think, could it be all registry problems,

    Repair Windows Installer Service in Vista (All Versions)


    I tried this but when it opened up it opened as adobe photoshop, I have them on a notepad but dont know what to do with them now

    I don't know if this helps you but when I run sfc/scannow it says this


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 77% complete.

    Windows Resource Protection could not perform the requested operation.

    Last edited by ainav4; 17 Aug 2010 at 07:06 PM.
      My System SpecsSystem Spec

  5. #4



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    Re: Help Please! Cannot download updates

    Hello,

    Thanks for all that. I think your issue is more serious than that threads, but I am very willing to give it a try, it will do no harm, and may fix one of your issues. I forgot to mention, I would personally not use regGenie, as Registry Fixers are renowned for causing more problems, not solving problems, and having phoney speed increase percentages, but I understand the need to try anything at this point.

    Just one confirmation, you ran ComboFix and the such under the guidance of a helper, you told you that you were not infected, and so send you elsewhere to get help with this, as Malware Removal Experts are renowned for knowing nothing about the technical problems once a machine is cleaned. Admittedly, I am getting to a Senior point in the training to be one, but that probably doesn't inspire confidence! Also, your internet was broken before ComboFix, as ComboFix can do this, and the fix is very different.

    STEP ONE:

    Please follow Methods I, II, and III (1-3) from this tutorial. Background Inteligence Transfer Service - Fix

    This was written by a native Polish speaker, so if you have any problems understanding him, I will re-write it for you.

    STEP TWO:

    I also think I see a trend in the errors that is one that I can fix. I think you are missing some of the Visual C++ Runtime libraries. Please download and install, in order, the following. If it asks for a restart, say no, but restart on the last one no matter what, ie restarting between each one is unnecessary, as long as you restart on the last one. The last two install much quicker, you will be pleased to hear.

    Download details: Visual C++ 2005 Redistributable Package (x86)

    Download details: Visual C++ 2005 SP1 Redistributable Package (x86)

    Download details: Visual C++ 2008 Redistributable Package (x86)

    Download details: Visual C++ 2008 SP1 Redistributable Package (x86)

    STEP THREE:

    Please download and run, or install respectively, these two files:

    Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

    http://download.windowsupdate.com/v7...gent30-x86.exe

    STEP FOUR:

    Allow me to find out just how much corruption SFC has found up until this point:

    Please press the Windows Key, and while still holding it down, the R Key. Go past any UAC prompts if necessary to access the Run Command. Type findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt and press enter, and either upload, or open, copy and paste in, the new sfcdetails.txt from your Desktop.I know there is a lot there to do, take your time, and don't worry about speedy replies, I won't disappear!

    Thanks!

    Richard

      My System SpecsSystem Spec

  6. #5



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      Thread Starter

    Re: Help Please! Cannot download updates

    Thanks so much for trying to help me through this.


    Backround Intelligent Transfer Service was set to automatic, i reset to Automatic (delayed start). It said it was stopped, I started it and an error popped up
    Windows could not start te Background Intelligent Transfer Service service on Local Computer

    Error 1068: The dependency service or group failed to start.

    Method 1
    Downloaded and tried to run the BITS repair and it said

    Background Intelligent Transfer Service (BITS) repair is not required currently

    Find more info on the bits repair tool at An update is available to fix a Background Intelligent Transfer Service (BITS) crash on a Windows Vista-based computer

    Method 2

    Said the same thing when I pressed run. Could not do default or aggressive mode.

    Method 3

    I think I need some step by step help with this one.

    Method 4

    I don't have any ativirus installed, When I started with the maleware, I uninstall avg and then I could not install anything again

    Method 5
    I have microsoft firewall and went into control panel,, windows firewall and checked the eception tab to allow

    I went to the bits in system and tried to start it again and get the error

    1068 the dependency service or group failed to start.

    Thanks for your help!!!!

    I am on to step two with fixing the errors.......

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  7. #6



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    Re: Help Please! Cannot download updates

    This is wonderful work! Please continue on with steps 2, 3 and 4 as you are. Don't worry about Method 3. I am currently going to miss out on this, as I have seen the possible root cause, and this will not help that. If I feel the need to come back to Method 3 later, I will give you instructions, but at the moment, your Error 1068: The dependency service or group failed to start. has given me a lead that needs following.I need you to do the following. I repeat, I am only missing out on this because there is no need for it at the moment, as BITS itself is working, something else is not, and so BITS does not need fixing.

    Go back into Services, as you did for BITS, and please report the status (eg Started (Automatic)) for the following services. If one is stopped, please try to start it, and if that fails, please tell me the error message and number. At least one will fail.

    COM+ Event System
    Remote Procedure Call (RPC)
    DCOM Server Process Launcher


    Thanks!

    Richard

      My System SpecsSystem Spec

  8. #7



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    Re: Help Please! Cannot download updates

    Can't thank you enough Richard for the help.


    COM+Event System... startup type, automatic

    it was stopped, I hit start and the error popped up

    The COM+Event System service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

    Remote Procedure Call (RPC)
    Service name RpcSs
    Startup type says automatic but is grey and will not let you change type.

    Saying service status started, again start stop pause, and resume are grey and will not let you click them to change.

    The RpcLocator startup type says manual and the service status is stopped, I did not start this yet it is still stopped, waiting for your instructions on this one, just saw it and looked at it.

    DCOM Server Process Launcher

    startup type automatic
    service status started
    again type and status options are grey and will not let you change them.

    On all of these when I click on dependencies there is nothing in the boxes and I get an error box with big red x in it and says Interface: Class not registered. I am getting that class not registered in a lot of places.

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  9. #8



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      Thread Starter

    Re: Help Please! Cannot download updates

    Step Two

    I tried to install the downloads you told me but when it starts to install it gives me the error

    The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

    I have had this computer since December 2009 and it has just in the past month given me problems. I did use the Revo free uninstaller to uninstall a bunch of games the grands put on here. Do you think that did something to the comp? I have already deleted the Revo uninstaller, it seems the problems did start to escalate after that.


    Step three

    Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

    The same thing happens, it prepares to install then up the error box comes

    The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

    http://download.windowsupdate.com/v7...gent30-x86.exe

    It extracts the files, then I get an error
    Windows Update Installer Fatal Error
    Windows Update Agent Installer encountered unrecoverable error.

    Step four I put as instructed into run command and when I press enter a black screen pops up and instantly disappears.


    Seems like the windows installer service is not going to let me install anything.

    Last edited by ainav4; 18 Aug 2010 at 03:12 PM.
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  10. #9



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    Re: Help Please! Cannot download updates

    Quote Originally Posted by ainav4 View Post
    Can't thank you enough Richard for the help.


    COM+Event System... startup type, automatic

    it was stopped, I hit start and the error popped up

    The COM+Event System service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

    Remote Procedure Call (RPC)
    Service name RpcSs
    Startup type says automatic but is grey and will not let you change type.

    Saying service status started, again start stop pause, and resume are grey and will not let you click them to change.

    The RpcLocator startup type says manual and the service status is stopped, I did not start this yet it is still stopped, waiting for your instructions on this one, just saw it and looked at it.

    DCOM Server Process Launcher

    startup type automatic
    service status started
    again type and status options are grey and will not let you change them.

    On all of these when I click on dependencies there is nothing in the boxes and I get an error box with big red x in it and says Interface: Class not registered. I am getting that class not registered in a lot of places.
    I need to think about this. This is really serious, and, unfortunately, I think it is unfixable, and a re-install is required. I am just giving it a go so that we know we have tried everything. This appears to be massive file system, and registry damage, maybe by a dying hard disk, or other.

    I will provide better instructions tomorrow, when I am less busy.

    The COM+ service is broken.
    The greyed out buttons are correct, and normal.
    The class not registered is bad.
    The two RPCs are good.
    The DCOM is good

    Conclusion, it is the COM+ service that is the root cause and needs fixing, plus Class not Registered, and the rest.

    Please move onto steps three and four.

    It could have been caused by Revo, it has been known to cause damage, but I highly doubt that it caused damage this bad, though I don't recommend it.

    We will check the hard disk tomorrow, as I am just too busy tonight.

    Richard

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  11. #10



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      Thread Starter

    Re: Help Please! Cannot download updates

    No problem Richard, whenever you get time is fine, I have been working on this for three weeks now so a few more days is not a problem, Will an upgrade to Windows 7 help fix any of these if it is not the hard drive, or would I need to buy the whole operating system and do a complete install for windows 7 to fix these. No need to answer these questions today, whenever you get time.

    Thanks a bunch

    I wonder if this would help
    http://smallvoid.com/article/winnt-c...em-config.html

    Last edited by ainav4; 18 Aug 2010 at 08:22 PM.
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