Have dell xps 1530 with vista ultimate 32. Will not install updates. Had 27 which I had to install manually. One would not install out of the 27, security update for windows(KB981852).nable

They appear to install, then computer reboots, says it's configuring changes, after awhile it says reverting changes.

Note: The windows automatic update was working and installing updates up until 4 to 5 months ago.

Any help will be appreciated. Thx.

Originally Posted by tobailey

Have dell xps 1530 with vista ultimate 32. Will not install updates. Had 27 which I had to install manually. One would not install out of the 27, security update for windows(KB981852).nable

They appear to install, then computer reboots, says it's configuring changes, after awhile it says reverting changes.

Note: The windows automatic update was working and installing updates up until 4 to 5 months ago.

Any help will be appreciated. Thx.

Actually, don't worry about all 27. Please just try to install all updates, and once this is the only update left, try to install it alone. If you still have problems after installing all other updates, come back here!

Thanks!

Richard

Hello!

We actually need some specialist tools for this. Please do all of the following:

Run The System Update Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 even if this tool doesn't solve your problem it creates CheckSur.log file in C:\Windows\Logs\CBS folder. Please upload this file. You cannot upload out of a system folder, so please always copy the log files to your Desktop before attempting an upload.

Right, please run steps 1, 2A, 3 (about 15 minutes), 4, 5, and then Step 1 from the top yellow box, but only follow this last one if Integrity Violations were found. Please upload the new sfcdetails.txt from your Desktop. System Files - SFC Command

Now please re-run Windows Update, and let it fail. This puts a failure at the end of the logs, which makes it easier for us. Now please run download and run FireGenUL from here: http://www.eventid.info/downloads/FireGenUL001.zip Information here: Altair Technologies Ltd.

Copy C:\Windows\System32\FireGenULReport.htm to your Desktop.

If there is still an issue, zip up, and upload CheckSUR.log, sfcdetails.txt, and FireGenULReport.htm.

To zip something, highlight them all > right click > Send to > Compressed (zipped) archive.

Thanks!

Richard

OK but I sure hope I don't mess this one up. My son will never forgive since I'm not gonna pay for it if I do (smile).

Thanks and I'll get back to you when completed one way or another.

Richard just checking before I get too far. The first thing I did was to download the system tool readiness. It took. I don't know if I was suppose to see something actually going on but I didn't. I then found the checksur file, put on my desktop and when I opened it I could see where the tool ran. Summary stated no errors detected.

I re-ran windows updates. The only update I have left is the KB981852. It did fail but after first booting up it showed green check and showed windows was up to date then I looked and saw it was showing 1 important update, hoping it was another one but it was the same old one listed above popping up again. So far am I on the right track keep going or did I do something wrong so far.

CheckSUR.log has shown no errors. That is one piece of good news. Please keep going, and post us a new FireGenUL report, and SFC report. Thanks!

P.S. There is no need to upload CheckSUR.log if you are sure that no errors were shown.