Cannot upgrade vista sp1 to sp2

K

ks9799

New Member
My os is vista home basic 32bit. When try to upgrade vista sp1 to sp2, but unsuccessful.
I would like to know if somebody had the same error code WindowsUpdate_8007371C "WindowsUpdate_dt000" by trying to update to Windows Vista Service Pack 2 (KB948465).

I tried update with Windows Update and manually.

I turn off all programs, running system readiness tool, I also tried the clean boot method but Install Windwos Service Pack 2 Installation was not successful. The SMI primitive installer failed setup or servicing.
Error: ERROR_SMI_PRIMITIVE_INSTALLER_FAILED(0X8007371c)

I tried various manipulations which does have yielded nothing. I start looking too much hassle unanswered.

Your help is very much appreciated.
Thanks
 

My Computer

System One

Thanks for your reply and advice. Unfortunately, I don't have the original vista cd to perform the reinstall. The vista is preinstall in my notebook.
Any other methods/advice to install vista sp2 is appreciated.
thanks.
 

My Computer

System One

The System Update Readiness Tool often does not fix the issue, but creates a massively valuable log file. Please navigate to C:\Windows\Logs\CBS\CheckSUR.log, and copy it to your Desktop. Now please upload it. You cannot upload straight out of a system folder.

Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
This forum :) New Post > Paperclip attachment symbol on the top line > Browse to the file on your Desktop > Click Upload button > WAIT for page to re-load > Submit Reply.

Thanks!
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
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