Windows update crashed my computer

P

pimpin81

Member
This has probably been thrown around several times but i'm looking for an answer to my specific case.. i have an hp laptop media center softwear included hp dv208nr entertainment pc

I did a windows automatic update now its stuck in a continuous loop .. system boots to windows update configuation stage 3 of 3 0% then goes to 99% and reboots . repeats until system freezes up..


also the repair my computer option from the advanced boot menu is now missing , hp provides this with all there computers........

I called microsoft directly, they said since a windows update kill my comp, there gonna send me a vista premium 32bit install disk free of charge..

Now the actual Question begins lol

after i get the install disk and have a mircosoft tech take me threw the repair will i loose my media center softwear ?

Also will the tech be able to repair the missing "repair my computer file" ?

or am i gonna have to replace that file on my own?

thank you in advance,
Brian
 

My Computer

System One

  • Manufacturer/Model
    Hp dv9208nr
    CPU
    amd 1.6ghz x2
    Memory
    2.68gb
pimpin81 said:
This has probably been thrown around several times but i'm looking for an answer to my specific case.. i have an hp laptop media center softwear included hp dv208nr entertainment pc

I did a windows automatic update now its stuck in a continuous loop .. system boots to windows update configuation stage 3 of 3 0% then goes to 99% and reboots . repeats until system freezes up..


also the repair my computer option from the advanced boot menu is now missing , hp provides this with all there computers........

I called microsoft directly, they said since a windows update kill my comp, there gonna send me a vista premium 32bit install disk free of charge..



Now the actual Question begins lol

after i get the install disk and have a mircosoft tech take me threw the repair will i loose my media center softwear ?

Also will the tech be able to repair the missing "repair my computer file" ?

or am i gonna have to replace that file on my own?

thank you in advance,
Brian
Click to expand...

1 It depends on what they make you do. If they give you a repair install, you probably will not lose anything. If they make you reinstall Windows, you will most likely lose everything.

2The repair computer file that you refer to is (I think restore factory specs or just repair ) if so, that will not be replaced, that was put there by the computer manufacturer and not MS.
If you have an install DVD, that will give you the same help as the factory specs option. You can, in addition use it in lieu of the computer repair option.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
yes the missing file is the one you use to get system restore, without haveing to use a boot disk or install disk.


So basically this windows update removed the repair my computer option provided by my computer manufacture...?

How can this happen ?

So if i do a complete reinstall, i will loose any software provided by the manufacture? for example " windows media center "

Can i get this software back for free from the hp website ?
 

My Computer

System One

  • Manufacturer/Model
    Hp dv9208nr
    CPU
    amd 1.6ghz x2
    Memory
    2.68gb
I did not understand the question the way it was worded.
System restore is part of the OS. When the computer is fixed you will have system restore back.

Regarding lost software, at worst HP will charge you cost for a new DVD.
I am assuming that the DVD that MS will send you will be a regular install DVD. No programs etc.
May I suggest that you wait, until you see what you get and then we can give you a more definitive answer.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
i ordered a recovery disk from hp for my series/model of laptop, so it should come with all the software and drivers that come for this computer in factory form. it was $16.xx not bad for a garentee that youve got all your drivers and origional manufacture software..



thanks for your help and ill update this post when i get this issue resolved
 

My Computer

System One

  • Manufacturer/Model
    Hp dv9208nr
    CPU
    amd 1.6ghz x2
    Memory
    2.68gb
OK hope it all works out.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
one more question sorry..

How will i know the differenece between a regular install disk with no softwear and a retail version with software?
 

My Computer

System One

  • Manufacturer/Model
    Hp dv9208nr
    CPU
    amd 1.6ghz x2
    Memory
    2.68gb
If you go to a Microsoft distributor and buy Vista OS, there is not software, it is just the OS
If you buy from your computer MFG, you must ask what software is included.

That being said, those in the know, want the OS without the software, it is called bloatware. It slows down the system etc.

There are a few perfectionists that will buy a computer with Windows 7, preinstalled, with bloatwared. They go out spend another 125 dollars for the OS without bloatware, but the choice is yours.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
pimpin81 said:
i ordered a recovery disk from hp for my series/model of laptop, so it should come with all the software and drivers that come for this computer in factory form. it was $16.xx not bad for a garentee that youve got all your drivers and origional manufacture software..



thanks for your help and ill update this post when i get this issue resolved
Click to expand...


If this is what you ordered and you did so through the Manufacturer, then I would bet a lot that it is a Manufacturer's Recovery Disk with all the additional software (they should be able to tell you what besides Vista itself is included) to make it just like it was when it was brand new and shipped from the factory. That plus the price - I sincerely doubt you could get a genuine Vista full Installation Disk regardless of the version of Vista (which is the retail version) for $16 (if they even had one available for sale).

In any event, it should become clear once you begin the installation (or it may say so on the disk).

I hope this helps.

Good luck!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Logitech HID-compliant Cordless Mouse
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
While I agree with Lorien, I was trying to make the point, that it was NOT guaranteed that the disc contained the bloatware. If it is important you should ask to be certain.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
pimpin81 said:
one more question sorry..

How will i know the differenece between a regular install disk with no softwear and a retail version with software?
Click to expand...

It will say something like this on it, with the manufacturer logo,

hp.jpg
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Keyboard
    Logitech Wireless Keyboard K520
    Mouse
    Logitech Wireless Mouse M310
    Internet Speed
    Wave Broadband ~ 100 down 5 Up
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64
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