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Windows update fails error 80070490

  1. #1



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    Vista Business SP1 32 bit
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    Windows update fails error 80070490

    I have a HP Pavillion dv9000 laptop with Vista Business 32 bit and cannot perform any updates I get error code 80070490

    I have tried the update readiness tool & it lists 2 errors:
    Checking System Update Readiness.
    Binary Version 6.0.6002.22574
    Package Version 11.0
    2011-02-23 21:03
    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    (f) CBS Registry Error 0x80070002 Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1 failed to get CurrentState
    (f) CBS Registry Error 0x80070002 Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1 failed to get Visibility
    Checking Component Store
    Summary:
    Seconds executed: 1306
    Found 2 errors
    CBS Registry Error Total count: 2
    Element not found
    Error: ERROR_NOT_FOUND(0x80070490)
    I have tried the windows update reset tool.

    I have read that a repair install with fix this, but I have an HP recovery DVD not an oem DVD. The only option it gives me is to restore to factory config.

    Please Help!
    Thanks in advance!
    I manually downoaded SP2 and that fails as well

      My System SpecsSystem Spec

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  3. #2
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  4. #3



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    Re: Windows update fails error 80070490

    I tried both the regular reset and the agressive reset and restarted after both and still no luck.

      My System SpecsSystem Spec

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  6. #5



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    Re: Windows update fails error 80070490

    Hello and welcome to the Vista Forums!!

    I see your error there. It is two very small corruptions.

    WARNING! This fix has been made specifically for this user! If you are not this user, DO NOT run this fix, as you could seriously harm your computer. Take a few seconds extra to make a new thread, and get a fix created for you, rather than having to possibly reinstall your whole system!


    @mwmit: Ignore the above

    Download the attached registry file, import it, and re-try your Windows Updates. If Windows Update still does not work, please re-run the System Update Readiness Tool, and attach a new CheckSUR.log.

    Thanks!

    Richard

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  7. #6



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    Re: Windows update fails error 80070490

    Hi Richard,

    Still no success

    I tried to import your file and received:
    Cannot import d:\updatetoll\kb971961.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes.

    When viewing in regedit it appears that the entries are correct:
    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0]
    "InstallClient"="WindowsUpdateAgent"
    "InstallName"="Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0.mum"
    "InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\ef40a0617e769d532072119fdc76036e\\"
    "CurrentState"=dword:00000007
    "SelfUpdate"=dword:00000000
    "Visibility"=dword:00000002
    "Trusted"=dword:00000001
    "InstallTimeHigh"=dword:01ca6fce
    "InstallTimeLow"=dword:4e35437d
    "InstallUser"="S-1-5-21-680484637-287521544-2618304707-1003"
    "LastProgressState"=dword:00000007
    "LastError"=dword:800f0816
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0\Owners]
    "Package_for_KB971961_client_1~31bf3856ad364e35~x86~~6.0.1.0"=dword:00030007

    Thanks for your help any other ideas?

      My System SpecsSystem Spec

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    Re: Windows update fails error 80070490

      My System SpecsSystem Spec

  9. #8



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    Re: Windows update fails error 80070490

    Yes I did try the reset tool and I downloaded and ran it again to make sure and I still have the same issue no changes and the SUR tool still lists the same 2 errors.

    Thanks,

      My System SpecsSystem Spec

  10. #9



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    Re: Windows update fails error 80070490

    Quote Originally Posted by mwmit View Post
    Hi Richard,

    Still no success

    I tried to import your file and received:
    Cannot import d:\updatetoll\kb971961.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes.

    When viewing in regedit it appears that the entries are correct:
    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0]
    "InstallClient"="WindowsUpdateAgent"
    "InstallName"="Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0.mum"
    "InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\ef40a0617e769d532072119fdc76036e\\"
    "CurrentState"=dword:00000007
    "SelfUpdate"=dword:00000000
    "Visibility"=dword:00000002
    "Trusted"=dword:00000001
    "InstallTimeHigh"=dword:01ca6fce
    "InstallTimeLow"=dword:4e35437d
    "InstallUser"="S-1-5-21-680484637-287521544-2618304707-1003"
    "LastProgressState"=dword:00000007
    "LastError"=dword:800f0816
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0\Owners]
    "Package_for_KB971961_client_1~31bf3856ad364e35~x86~~6.0.1.0"=dword:00030007

    Thanks for your help any other ideas?
    Hello again!

    I can see that it has not imported properly. However, first, you have exported the wrong key.

    You exported:
    Code:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0
    Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0

    You should have exported:

    Code:
     
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1
    Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1

    Can you please navigate to the correct key, and see if you can create two new DWORDS:

    "CurrentState"=dword:00000007
    "Visibility"=dword:00000002


    This will look like 7 for CurrentState and 2 for Visibility. After that, please export the key, just to confirm that they have been created properly. If it goes perfectly, can you please re-run the System Update Readiness Tool, retry Windows Update, and include your new CheckSUR.log.

    If it still doesn't work, there are two more methods, the second of which is guaranteed to work, but is a massive pain.

    Thanks!

    Richard

      My System SpecsSystem Spec

  11. #10



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      Thread Starter

    Re: Windows update fails error 80070490

    Hi Richard & thanks again for your help!

    I went to the correct registry area and the current state and visibilty fields already existed. If I tried to modify them I received access is denied. Itried to change permissions and was again denied. So I took ownership and then could give administrators & system full control and trusted installer already had full control. Then I modified the entries as you stated. Here is the export:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1]
    "InstallClient"="WindowsUpdateAgent"
    "InstallName"="Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1.mum"
    "InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\88872dbd6d2e0f081f296cb12d4e8b05\\"
    "CurrentState"=dword:00000007
    "SelfUpdate"=dword:00000000
    "Visibility"=dword:00000002
    "LastProgressState"=dword:00000003
    "LastError"=dword:000f0801
    "Trusted"=dword:00000001
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1\Owners]
    "Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1"=dword:00030004

    I tried windows update again - still same error. Ran SUR tool still same error. and also tried the reset tool in agressive mode and still the same error.

    Thanks,

      My System SpecsSystem Spec

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