tcarlile1978
Member
I'm running Vista 64 bit and my computer was running slowly, so I tried to restart. When doing so, the screen came up that says "Please do not power off or unplug your machine. Installing update 15 of 18". It has been stuck on this screen for a very long time. I am not able to move the cursor, access the start menu, open task manager, nothing. I did read some other posts about ways to problem solve, but I'm not able to get anything to open so those options don't work for me. I did remove the battery and turn the computer off completely, but when turned back on and battery put back in, the same screen comes up. Any ideas?
Thanks
Thanks