Chris Nicola
Member
I am helping a friend repair her Toshiba Satellite laptop running on Vista home 32 bit. It was working well until after instaling a Windows update. Upon reboot the screen said installing update 3 of 3 - 0% do not turn off you computer. After 0% showed for a few minutes the computer turns off and this becomes an endless cycle and the computer keeps rebooting with the same message never succeeding to install the update.
I tried booting into CD using Farstone disk check (basically the same as microsoft diskcheck) and ran diskcheck on the C and D drive a few times without scan for bad sectors checked and also ran once on he C drive with scanning for bad sectore. Now upon trying to boot into windows after a very long time I just get a blank black screen and am able to see and move the mouse and cant get into windows so am forced to power off.
I tried using F8 to booting into the Repair options and used startup repair which failed. I also tried system restore from the two available restote points but this also failed. What happens if I select the option "restoring the complete Windows operating system"? Will this format the drive and cause a loss of data?
It would be great if I could recover Windows as it was which I would prefer, but if not I will need to find a way to back up the data and reinstall windows.
Your advice would be appreciated.
Kind Regards
Chris
I tried booting into CD using Farstone disk check (basically the same as microsoft diskcheck) and ran diskcheck on the C and D drive a few times without scan for bad sectors checked and also ran once on he C drive with scanning for bad sectore. Now upon trying to boot into windows after a very long time I just get a blank black screen and am able to see and move the mouse and cant get into windows so am forced to power off.
I tried using F8 to booting into the Repair options and used startup repair which failed. I also tried system restore from the two available restote points but this also failed. What happens if I select the option "restoring the complete Windows operating system"? Will this format the drive and cause a loss of data?
It would be great if I could recover Windows as it was which I would prefer, but if not I will need to find a way to back up the data and reinstall windows.
Your advice would be appreciated.
Kind Regards
Chris
My Computer
System One
-
- Manufacturer/Model
- HP
- CPU
- Intel