Hi everyone



First time posting to this forum, hope someone out there can help me.

I've 12 important updates that I've tried installing but keeps failing and gives an error code 80070641.

I've tried the Fix-it tool in windows with no luck, also ran sfc /scannow which informs me that I have corrupt files that it could not fix.

I have also checked windows installer is set to automatic and is started.

Any ideas folks???

Hi richc64

Thanks for your advice. I changed my updater to "check for updates but let me choose whether to download and install them" and then tried one update at a time and they all failed giving the same error code for each one "80070641" below I've listed the updates in question, just in case that might help.
Or maybe I didn't follow your advise correctly??? Not that computer I T savvy.
Really grateful for your help and advice.

Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, Server 2008 x86 (KB2604111)

Download size: 946 KB


Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2604121)

Download size: 22.9 MB


Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2656368)

Download size: 1.9 MB


Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2656405)

Download size: 8.8 MB


Security Update for Microsoft Office 2007 suites (KB2596672)

Download size: 997 KB


Security Update for Microsoft Office 2007 suites (KB2596792)

Download size: 1.7MB


Security Update for Microsoft Office 2007 suites (KB2596880)

Download size: 2.0 MB


Security Update for Microsoft Office 2007 suites (KB2597162)

Download size: 7.4 MB


Security Update for Microsoft Office 2007 suites (KB2597969)

Download size: 1.2 MB


Security Update for Microsoft Office Excel 2007 (KB2597161)

Download size: 8.5 MB



Security Update for Microsoft Office Word 2007 (KB2596917)

Download size: 8.9 MB


Security Update for Microsoft Silverlight (KB2690729)

Download size: 6.0 MB

Hi Tom

Was this what you were looking for?

Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 14.0
2012-05-13 10:37

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 tasklist.exe x86_microsoft-windows-tasklist_31bf3856ad364e35_6.0.6001.18000_none_284332315a51a48f
(f) CSI Payload File Missing 0x00000000 taskkill.exe x86_microsoft-windows-taskkill_31bf3856ad364e35_6.0.6001.18000_none_257dff055c108bff
(f) CSI Payload File Missing 0x00000000 taskschd.dll x86_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.0.6001.18000_none_43fa48149e4fe190
(f) CSI Payload File Missing 0x00000000 taskmgr.exe x86_microsoft-windows-taskmgr_31bf3856ad364e35_6.0.6001.18000_none_14622f2da933f0c7

Summary:
Seconds executed: 5102
Found 4 errors
CSI Payload File Missing Total count: 4

Hi Richard

Thanks again for your help and advice, I tried the first and second fixes you advised and rebooted after each one before attempting to update but unfortunately with the same result......failed.

I only have a mobile dongle for internet access so downloading is very slowwwww and it got pretty late by the time I'd completed your first two suggestions. I will attempt the third fix shortly.

But I'm going to respond to Tom's request first.

Kind regards

Hi Tom

Thanks for your advice but unfortunately I was unable to complete the task, I downloaded the 7-zip file and that's where things started to go wrong. It wasn't the same as the one in the screenshot....instead of a Compatibility tab my one had a Share tab. So I looked at how to change this and was taken into the registry, I followed the steps and the very last one again on mine wasn't the same as the screenshot so I backed out before I made matters worse!! The instructions were to make changes in the registry, something I know nothing about, especially when the (layers) file wasn't there. Sorry

Is there any other way to get the info you require?

Kind regards