Blue Screen Issue - Help Requested

jdmorton · Nov 8, 2008

The last couple of days, we've been having problem with our computer shutting down unexpectedly. Here is a copy last night's problem signature that Windows showed me.

Any ideas as to what the problem is and what I can do about it?

Thanks in advance.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 86C93510
BCP2: 8C00FEB0
BCP3: 00000000
BCP4: 00000002
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini110708-02.dmp
C:\Users\Dad\AppData\Local\Temp\WER-186109-0.sysdata.xml
C:\Users\Dad\AppData\Local\Temp\WEREA7D.tmp.version.txt

Jim R · Nov 8, 2008

If by "shutting down" you mean "rebooting", the blue screen will have some information displayed. If a blue screen does not remain long enough to be read, you need to change a setting.

In Control Panel, double click "System" When the window opens, on the left side under "Tasks" click Advanced System Settings. Now choose the "Advanced" TAB and then the Startup and Recovery Settings button. In Startup and Recovery, UNcheck "Automatically Restart" option and click OK. Now your system will keep the blue screen visible for you to read the error messages from.

Once you can read and write down the error messages displayed, we will have a better idea what is happening.

In the mean time, such events by their nature of suddenly crashing the system tend to create hard disk errors, so schedule a "chkdsk auto repair event" by:--

Click Start, then Computer. Highlight and RIGHT click on your "C" drive choosing the Properties option from the popup context menu.

When Properties appears, choose the "Tools" TAB and click on "Check Now" button in the Error checking part of the TAB. Select the "Automatically fix file system errors" checkbox if it is not already selected and then press the "Start" button.

A dialog will open and offer a "Schedule Disk check" button. Click the "Schedule Disk check" button, close all windows and restart the system.

Just before the log on to windows appears as the system restarts, a message regarding the scheduled disk check will appear with a count down. Do not disturb the count down or the disk check will abort.

Once the disk check has completed all stages, there will be summary of the check briefly displayed and the system will restart.

Once you are able to provide more detailed error messages, more help can be provided.

jdmorton · Nov 12, 2008

Additional Info on Blue Screen Issue

Jim R. - Thanks for replying. Yes, my computer re-boots.

Here is further info on my issue (the blue screen info):

"A problem has been detected and Windows has been shut down to prevent damage to your computer.

Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
*Check to make sure any new hardware or software is properly installed. If this a new installation, ask your hardware or software manufacturer for any Windows update you might need.
*If problems continue, disable ore remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical Information

***Stop: 0x00000116 (0x847E1008, 0x8B209E80, 0x00000000, 0x00000002)
***nvlddmkm.sys - Address 8B209EB0 base at 8B204000, Datestamp 47862870

Collecting data for crash mode...
Initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance."

Again, thanks for any assistance.

Jim R · Nov 12, 2008

This is typical for video driver problems.

Please give details of your system as your "My System Specs" only shows OS Vista Home Premium 32bit.

nvlddmkm.sys suggests you have a GeForce / NVidia type video graphics type card / chipset.

Please advise more system details.

jdmorton · Nov 13, 2008

Re: Blue Screen Issue - Updated Computer Info

Jim, again thanks for replying. I have updated my profile to show more info that will hopefully provide enough information to get more specific guidance. You are correct that my computer has a NVIDIA graphics card (GeForce 8300GS, DVI-I, TV-out to be precise).

I have also had an issue with downloading and installing the Intel Matrix Storage Manager Driver update that came out in September. At first, the download would not complete the installation. After about 5-6 times of this particular issue, I finally downloaded a copy to my hard drive. That seemed to work, as I got a message that the installation was successful. However, I do not see it as being installed on my hard drive, and I keep getting messages from my HP Total Care Advisor that this is a critical update. This past weekend, I attempted 3 times to download and install this update. All three times, I got the message that it was successfully downloaded, but I do not see the update on my computer. I don't know if this is related to my "blue screen" issue or not. This might be a separate issue altogether.

Jim R · Nov 13, 2008

I've done some digging on the net regarding your issue and it seems you are not alone.

Since a number of items I have read involve Graphics Driver nvlddmkm.sys failure and some have had success by removing c:\windows\system32\drivers\nvlddmkm.sys followed by uninstalling the nVidia Drivers (Display only choice) using the Programs and Features list in Contol Panel to complete the removal of the Graphic Drivers.

This removal of nvlddmkm.sys would have to be done in Safe Mode when VISTA does not load that or the other nVidia driver files. Removing or deleting nvlddmkm.sys ensures a fresh copy of the file is reinstalled when the nVidia Display Drivers are reinstalled.

You also need to open a windows file explorer folder and then using Alt+T>O (Alt+Tools>Folder Options) use the View TAB to "Show hidden files and folders" as well as unchecking the "Hide Proteced Operating System files (recommended)" checkbox so you will be able to see these types of files.

This location has all the drivers for your particular system. You may want to see this.

Code:

[url=http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&lang=en&product=3461603]Select software and drivers [/url]

I would recommend uninstalling and reinstalling your Storage Manager Drivers that you had an issue with. If you look here

Code:

[url=http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01393719&lc=en&dlc=en&cc=us&lang=en&product=3461603]Important Information for Upgrading to Microsoft Windows Vista Service Pack 1 [/url]

and scroll down to "Known issues after upgrading to VISTA SP1, you can see that nVidia is related to the SATA hard drive system. (Even though you may not be on SP1 yet)

nVidia . nVidia driver fails to support SATA and RAID drive configurations.

Get driver SP37247 - SATA IDE (In English)

So basically

Start>Control Panel>Programs and Features. Locate nVidia Drivers on the list and uninstall / change. Choose only "Display Drivers"

Remove nvlddmkm.sys in Safe Mode after you can see hidden, system and operating files. This file is located in c:\windows\system32\drivers\.

Make sure you have the nVidea drivers found here

Code:

[url=http://www.nvidia.com/object/winvista_x86_178.24_whql.html]GeForce Release 178[/url]

so you have them on hand to reinstall.

nVidia Driver Installation Hints

"Download Accelerator" utilities should be disabled when downloading any drivers.
Do not run virus protection software in the background while installing the drivers. This prevents the driver from configuring itself properly.

I think this is enough for you to digest right now. I always cancel the wizard that Windows starts when it detects the video card after you uninstall the drivers. Then the nVidia setup program can run without interference.

Let us know how you make out.

JDL · Jul 25, 2009

Jim I actually have another question for you.

I've been having the same problem as the original poster, and I took your advice about deleting the nvlddmkm.sys driver, as well as re-installing the nVidia display drivers, however the computer will still occasionally bring up the blue screen, then re-boot itself. I'm wondering if you happened to find any other possible fixes.

Thanks

Jim R · Jul 25, 2009

JDL said:
Jim I actually have another question for you.

I've been having the same problem as the original poster, and I took your advice about deleting the nvlddmkm.sys driver, as well as re-installing the nVidia display drivers, however the computer will still occasionally bring up the blue screen, then re-boot itself. I'm wondering if you happened to find any other possible fixes.

Thanks

You will have to write down what the blue screen displays.

To prevent the computer from auto rebooting, you need to go into Control Panel->System->Advanced system settings. On the Advanced Tab, near the bottom is "Startup and Recovery". Click on "Settings", then under "System failure" ensure that the "Automatically restart" box is NOT checked. This will allow you to be able to view the blue screen until a forced restart is performed thus giving you time to record what information your blue screen tells you. Post exactly what the blue screen displays the next time it happens in this thread and we can get back to you. There may be more than one issue that was causing your problem and the blue screen information would be needed.

Antihiatus · Jul 25, 2009

download ANTI ROOT KIT. run it. no more blue screen EVER

JDL · Jul 26, 2009

"A Problem has been detected and windows has been shut down to prevent damage to your computer.

Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen, resteart your computer. If this screen appears again, follow these steps:

CHeck to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software provider for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select Safe Mode.

Technical Information:

*** Stop: 0x00000116 (0x85a27510, Ox8BC11260, 0x00000000, 0x00000002)

*** nvlddmkm.sys - Adress 8BC11260 base at 8BC05000, DateStamp 49fa9243

Collecting Data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance. "

Thats the exact screen i get.

Now i read on the nVidia forums that there is some issue with the graphics driver and it conflicting with the security measures on windows vista, so the computer shuts it down. Is this possible?

Thanks for taking a look at it

archie123 · Jul 26, 2009

C:\Windows\Minidump\Mini110708-02.dmp
C:\Users\Dad\AppData\Local\Temp\WER-186109-0.sysdata.xml
C:\Users\Dad\AppData\Local\Temp\WEREA7D.tmp.version.txt

the file in bold......zip it up and attach it to yuor next post

Now i read on the nVidia forums that there is some issue with the graphics driver and it conflicting with the security measures on windows vista, so the computer shuts it down. Is this possible?

it could be allsorts of thing conflicting with your drivers or it could be the drivers themselves have you tried other drivers? are you doing anything in particular when it crashes? is it totally random? have you done installed ANYTHING at all prior to this happening , including any vista updates?

archie123 · Jul 26, 2009

Antihiatus said:
download ANTI ROOT KIT. run it. no more blue screen EVER

thats a ridiculous quote

Jim R · Jul 26, 2009

JDL said:
"A Problem has been detected and windows has been shut down to prevent damage to your computer.

Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen, resteart your computer. If this screen appears again, follow these steps:

CHeck to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software provider for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select Safe Mode.

Technical Information:

*** Stop: 0x00000116 (0x85a27510, Ox8BC11260, 0x00000000, 0x00000002)

*** nvlddmkm.sys - Adress 8BC11260 base at 8BC05000, DateStamp 49fa9243

Collecting Data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance. "

Thats the exact screen i get.

Now i read on the nVidia forums that there is some issue with the graphics driver and it conflicting with the security measures on windows vista, so the computer shuts it down. Is this possible?

Thanks for taking a look at it

If you have manually removed the nvlddmkm.sys file after uninstalling the nVidia drivers so that there is no nvlddmkm.sys file in the computer, the updated nVidia .sys file would have replaced the one known to cause this issue when the updated video drivers were re-installed.

If the reinstalled nvlddmkm.sys file came from the manufacturerer's (nVidia) website, this solution should have worked for you.

It has been some time since I ran accross this problem, so I don't even know what updates may have been done by nVidia since then. This problem was not on my own system, but someone else's system that I had built for them. This party says they have not had the issue again and I have no knowledge of any other updates that may or may not have been made to that system.

Simply googling nvlddmkm.sys will bring up a lot of results. One result is the security tweak you mentioned. Another found out through card substitution that the card itself was defective. Still another complained that Windows update installed a driver that did not work.

You could try nVidia's website an check to see if they have come out with another update for your particular model, but keep in mind that the previous nvlddmkm.sys file should still be manually removed before the update is applied to ensure that file is actually replaced with the new version.

You could also investigate the possibility of BIOS shadowing/caching settings noted on the blue screen. There may even be a BIOS upgrade for your system that would help or has been issued to resolve video card problems.

Hope this helps

JDL · Jul 27, 2009

The computer has been doing it for a while. I don't remember a specific action that i may have done which caused this to begin. Its been doing it for as long as i can remember.

Now it usually occurs when I am playing games. Occasionally it will happen if I am just at the desktop and let the computer go into sleep-mode. Otherwise, its just completely random.

Anyway, the file you pointed out isn't actually on my system. That was a different poster.

JDL · Aug 6, 2009

Ok so i decided to try again, and it turns out I have multiple copies of the nvlddmkm.sys file on my computer. I found them all and went to delete them, and it said access denied. Is there anything special I need to do to give myself permission?

bFUDDLED · Aug 6, 2009

August 6,2009

BASIALLY I am having the same problem as listed below. Ive done all the on line help suggestions by Windows/Microsoft - did their auto scans to repair the problem and it says it cannot be repaired.
CORRUPT BOOT FILE (registry) - SO NOW WHAT?
I do not have a Recovery Disk (ACER was factory loaded and they have offered me no help at all

It has been doing this on & off for months. Thought it was corrected (somehow?) but it has started up again. Norton shows no problems?
NOW I am getting the BLUE SCREEN error message about every 5 minutes.
PAGE FAULT IN NON PAGE AREA ??? Counts down - suggests safe mode etc...and shuts off laptop. Then starts it up again in the NORMAL mode automatically.
I can't use the laptop at this point with a 5 min at most up time b4 it shuts off.

I can read and follow directions but I am no pc whizkid <LOL> so can I fix this myself. Taking it in to a shop will cost me in repairs what I paid for the laptop new

Thanks for any help - bFuddled

<<<<<MY ACER laptop keeps on shutting down . When restart repairs scans it comes up with the following errors

Root cause
Bugcheck C000021A
Boot Critical file is corrupt
Repair action :file repair
Result Failed error code=0x2>>>>>

bFUDDLED · Aug 6, 2009

Re: Blue Screen Help Requested-WHERE CAN I FIND THIS INFO

Hi and I am sorry for maybe not using the right place to post - I CAN'T FIND the Post new thread Link (not a good start)

I got this same message listed below when my laptop did the auto scan to correct the problem. The FILES listed below were suppose to explain everything to me. But when I went to the C files I could not find anything listed with this wording....PLEASE use simple pc language....obviously :confused:

I am not that informed. But Im trying to fix my laptop problems myself. I think I can do it.:D with your help.
LAST THOUGHT 4 now - how can I copy any of these repair notes as suggested below. I don't see anyway to "zip it up" so I try to copy it all down manually.:huh:
bFuddled thanks you all !
(I have Vista Home Premium on ACER laptop)

<<<<<

archie123 said:
C:\Windows\Minidump\Mini110708-02.dmp
C:\Users\Dad\AppData\Local\Temp\WER-186109-0.sysdata.xml
C:\Users\Dad\AppData\Local\Temp\WEREA7D.tmp.version.txt

Click to expand...

the file in bold......zip it up and attach it to yuor next post>>>>

usasma · Aug 6, 2009

In the upper and lower left corners of the forum listing is a button that says "New Topic".
Please create a new topic so that your issues won't confuse the issues of the original poster.

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