Win7SP1x64 crash/BSON on sleep/hibernate

M

MateuszFigat

New Member
Hi there!

I have the problem with Win7sp1 x64. Since I have some AC power problem in neighborhood I am using an UPS, and pretty often it needs to shutdown the PC. Unfortunately, I am unable to persuade Win7 to make it shutdown, it always tries to hibernate. I have never managed to wake it from such sleep. It just went down to black screen and freezed without BSOD. Also, every few day it just freezes or crashes with BSOD, however I have realized, that after hard reset all HDDs are in sleep mode, therefore I might be power related. For now, I have disabled all power saving, but it only helped a little. I have disabled all Gigabyte motherboard DES "power saving" options mainly based on CPU throttling and removed all associated software - it also helped a bit.
I am almost sure this is power management related, as it NEVER happened on my eyes, I have only found it dead after being away from computer.
The system was perfectly stable for more than 2 years when I was running it with XPsp3 32-bit. This Windows7 installation is less than 3 weeks old, I have installed in on new (unused) SSD drive.
Pre-boot diagnostics offered by Win7 did not found any issues.
All hardware is running at stock safe speeds. No temperature issues there.
Please find attached all reports I have collected - hopefully, you may find it more meaningful that I was.


The system is home made:
motherboard: Gigabyte GA-EP45T-DS3R w/latest BIOS version
Core2Duo E8400@3,00GHz (stock)
8GB RAM (2x4GB Kingston HyperX @1333 CL9 - stock)
Asus nVidia GeForce 6600GT
OCZ Vertex2 SATA SSD 120GB - system
3x SATA magnetic drives standalone
2x SATA magnetic drives in RAID1 (mirror) mode on Intel ICH10R
Windows7 SP1 x64 (MOLP version, with SP1 preinstalled)
ESET Internet Security 4 x64 version

Thank you in advance for any suggestion,
Mateusz
 

Attachments

  • BSOD_reports.zip
    573.1 KB · Views: 8

My Computer

System One

  • Manufacturer/Model
    PC
    CPU
    C2D E8400 @stock
    Motherboard
    Gigabyte GA-EP45T-DS3R
    Memory
    DDR3 8GB 2x4GB @1333 CL9 Kingston HyperX KHX1333C9D3B1K2/8G
    Graphics Card(s)
    nVidia Geforce 6600GT 512MB by Asus
    Sound Card
    chipset integrated Realtek HD Audio (ALC889A)
    Monitor(s) Displays
    Dell FP1908
    Screen Resolution
    1024x1280
    Hard Drives
    OCZ Vertex2 SSD 120GB
    1x Seagate 1TB 7200.11
    1x WD Back 1 TB
    2x 2TB WD Green
    2x Seagate 750GB in mirror on ICH10R
    PSU
    Corsair VX550W PFC 80 PLUS Certified
    Case
    MidiTower
    Cooling
    2x12cm fans + PSU 14cm fan
Your reports were not definitive. Several causes were given. It is my opinion that the best place to start would be with a memory test.
Download and test with memtest86 and then repost if you get additional BSODs
http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/
In addition to memory several drivers were mentioned, but one step at a time.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Dear Richard,
MemTest 4.2 ran successfully. Additionally, I have swapped modues to a pair of good old 1GB Corsair CM3X1020-1333C9DHX and nothing changed.
I have uninstalled ESET - now I have Windows Defender+Essentials only.
I have updated nvidia driver to latest 270.61 (previous was 266.58) only to see it crashed in no time after verifier ran.
I have used verifier.exe to test the system and definitely it started to crash. Intel Matrix Raid showed drives disconnected at will and reappearing in seconds.
Please find attached new dumps and verifier logs.
Why XPsp3 32-bit was rock stable on the same machine?

I am looking forward for any further suggestions...

Mateusz
 

Attachments

  • BSOD analysis.zip
    699.3 KB · Views: 11

My Computer

System One

  • Manufacturer/Model
    PC
    CPU
    C2D E8400 @stock
    Motherboard
    Gigabyte GA-EP45T-DS3R
    Memory
    DDR3 8GB 2x4GB @1333 CL9 Kingston HyperX KHX1333C9D3B1K2/8G
    Graphics Card(s)
    nVidia Geforce 6600GT 512MB by Asus
    Sound Card
    chipset integrated Realtek HD Audio (ALC889A)
    Monitor(s) Displays
    Dell FP1908
    Screen Resolution
    1024x1280
    Hard Drives
    OCZ Vertex2 SSD 120GB
    1x Seagate 1TB 7200.11
    1x WD Back 1 TB
    2x 2TB WD Green
    2x Seagate 750GB in mirror on ICH10R
    PSU
    Corsair VX550W PFC 80 PLUS Certified
    Case
    MidiTower
    Cooling
    2x12cm fans + PSU 14cm fan
Code: 
 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_BSOD analysis.zip\Windows_NT6_BSOD_jcgriff2\050111-14445-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02a0d000 PsLoadedModuleList = 0xfffff800`02c52e90
Debug session time: Sun May  1 02:44:01.518 2011 (GMT-4)
System Uptime: 0 days 0:00:08.985
Loading Kernel Symbols
...............................................................
.......................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {0, 2, 0, fffff80002aa3015}
Probably caused by : CI.dll ( CI!A_SHAUpdate+60 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
 bit 0 : value 0 = read operation, 1 = write operation
 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002aa3015, address which referenced memory
Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbe0e8
 0000000000000000 
CURRENT_IRQL:  2
FAULTING_IP: 
nt!IopCompleteRequest+ae5
fffff800`02aa3015 488b09          mov     rcx,qword ptr [rcx]
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
IRP_ADDRESS:  ffffffffffffff89
TRAP_FRAME:  fffff880035d2120 -- (.trap 0xfffff880035d2120)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000004f1f4 rbx=0000000000000000 rcx=fffff880035d240c
rdx=fffff98002839000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88000d49ca0 rsp=fffff880035d22b0 rbp=0000000000000034
 r8=000000000000000c  r9=0000000000000001 r10=000000000001b234
r11=000000000000000c r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe cy
CI!A_SHAUpdate+0x60:
fffff880`00d49ca0 488b02          mov     rax,qword ptr [rdx] ds:4c9d:fffff980`02839000=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002a8cbe9 to fffff80002a8d640
STACK_TEXT:  
fffff880`035d1b68 fffff800`02a8cbe9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`035d1b70 fffff800`02a8b860 : 00000000`00000000 fffff800`02a7533b 00000000`00000000 fffff980`0273eee0 : nt!KiBugCheckDispatch+0x69
fffff880`035d1cb0 fffff800`02aa3015 : fffff780`c0000000 00000000`00000001 00000000`00034000 fffffa80`07bdaf20 : nt!KiPageFault+0x260
fffff880`035d1e40 fffff800`02a80cf7 : 00000000`00000001 fffffa80`0673cb60 fffff880`035d1f00 fffff800`00000000 : nt!IopCompleteRequest+0xae5
fffff880`035d1f10 fffff800`02a3a7d5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7
fffff880`035d1f90 fffff800`02a9c05c : 00000000`00000000 00000000`00000000 ffffffff`ffffffff 00000000`00000001 : nt!KiCheckForKernelApcDelivery+0x25
fffff880`035d1fc0 fffff800`02a8b76e : 00000000`00000000 fffff980`02839000 00000000`00000000 00000000`0001b200 : nt!MmAccessFault+0x1a3c
fffff880`035d2120 fffff880`00d49ca0 : fffff880`035d2418 00000000`00000000 00000000`00000010 fffff880`00d06830 : nt!KiPageFault+0x16e
fffff880`035d22b0 fffff880`00d06830 : 00000000`00000000 fffff880`00cfeb38 00000000`00000008 00000000`00010286 : CI!A_SHAUpdate+0x60
fffff880`035d22f0 fffff880`00cfeb38 : fffff980`02800198 00000000`00000000 00000000`00000400 0000000a`00001000 : CI!HashpHashBytes+0x40
fffff880`035d2320 fffff880`00cfe281 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : CI!CipImageGetImageHash+0x310
fffff880`035d2500 fffff880`00cfcfbb : 00000000`00000001 fffff880`035d27c0 fffff880`035d27c0 00000000`00000000 : CI!CipValidateFileHash+0x211
fffff880`035d2670 fffff800`02cfbc0e : 00000000`00000056 00000000`000fffff fffffa80`07bdaf20 00000000`00000000 : CI!CiValidateImageHeader+0x213
fffff880`035d2750 fffff800`02cfbb04 : 00000000`00000001 00000000`00000080 fffffa80`07bda9a0 00000000`00000000 : nt!SeValidateImageHeader+0x2e
fffff880`035d2790 fffff800`02d8a586 : fffffa80`07bdaf20 fffffa80`07bda9a0 00000000`00000001 00000000`00000056 : nt!MiValidateImageHeader+0xa4
fffff880`035d2850 fffff800`02d68b22 : fffff880`035d2aa0 fffff880`035d2bc0 fffff880`035d2d58 00000000`00000001 : nt!MmCreateSection+0x966
fffff880`035d2a50 fffff800`02a8c8d3 : fffffa80`0673cb60 fffff880`035d2cf8 fffff880`035d2ae8 00000000`00000000 : nt!NtCreateSection+0x171
fffff880`035d2ad0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

STACK_COMMAND:  kb
FOLLOWUP_IP: 
CI!A_SHAUpdate+60
fffff880`00d49ca0 488b02          mov     rax,qword ptr [rdx]
SYMBOL_STACK_INDEX:  8
SYMBOL_NAME:  CI!A_SHAUpdate+60
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: CI
IMAGE_NAME:  CI.dll
DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7c944
FAILURE_BUCKET_ID:  X64_0xA_VRF_CI!A_SHAUpdate+60
BUCKET_ID:  X64_0xA_VRF_CI!A_SHAUpdate+60
Followup: MachineOwner
---------

Verifier indicates
ci.dll
I would try an SFC to see if that helps.
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

If that does not work, you may get some ideas from this thread.
http://www.vistax64.com/general-discussion/206264-help-ci-dll-corrupt-missing.html
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi!,

thanks for new hints. I have updated intel chipset/raid drivers once more, to latest possible version, turning off verifier.
SFC did not found any problems with the system.
For last few hours system is stable, however as I have mentioned, crashes are most prevalent when left alone. I'll see tomorrow if it lasts the night and then another day.

I think Win7 in x64 version is only usable on systems from large box makers having means to verify driver base for their system... Otherwise it more a hazard game.

I'll keep you updated what may show up tomorrow,


Thank you for your support,
Mateusz
 

My Computer

System One

  • Manufacturer/Model
    PC
    CPU
    C2D E8400 @stock
    Motherboard
    Gigabyte GA-EP45T-DS3R
    Memory
    DDR3 8GB 2x4GB @1333 CL9 Kingston HyperX KHX1333C9D3B1K2/8G
    Graphics Card(s)
    nVidia Geforce 6600GT 512MB by Asus
    Sound Card
    chipset integrated Realtek HD Audio (ALC889A)
    Monitor(s) Displays
    Dell FP1908
    Screen Resolution
    1024x1280
    Hard Drives
    OCZ Vertex2 SSD 120GB
    1x Seagate 1TB 7200.11
    1x WD Back 1 TB
    2x 2TB WD Green
    2x Seagate 750GB in mirror on ICH10R
    PSU
    Corsair VX550W PFC 80 PLUS Certified
    Case
    MidiTower
    Cooling
    2x12cm fans + PSU 14cm fan
Re: Win7SP1x64 crash/BSOD on sleep/hibernate

Hi there!

unfortunately I have no good news... My computer crashed 3 times tonight, once with blue screen and twice was unresponsive. I've found in eventlog that all events happened closely after windowsupdate scan. I have ran it manually, with only set of Office patches found and installed.
I am seriously thinking about full reinstall of system or return to XP.
Please find attached latest set of dumps...

Looking forward to hear from you,

Mateusz
 

Attachments

  • Windows_NT6_BSOD_jcgriff2.zip
    760.4 KB · Views: 6

My Computer

System One

  • Manufacturer/Model
    PC
    CPU
    C2D E8400 @stock
    Motherboard
    Gigabyte GA-EP45T-DS3R
    Memory
    DDR3 8GB 2x4GB @1333 CL9 Kingston HyperX KHX1333C9D3B1K2/8G
    Graphics Card(s)
    nVidia Geforce 6600GT 512MB by Asus
    Sound Card
    chipset integrated Realtek HD Audio (ALC889A)
    Monitor(s) Displays
    Dell FP1908
    Screen Resolution
    1024x1280
    Hard Drives
    OCZ Vertex2 SSD 120GB
    1x Seagate 1TB 7200.11
    1x WD Back 1 TB
    2x 2TB WD Green
    2x Seagate 750GB in mirror on ICH10R
    PSU
    Corsair VX550W PFC 80 PLUS Certified
    Case
    MidiTower
    Cooling
    2x12cm fans + PSU 14cm fan

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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