vista shuts down unexpectedly


  1.    21 Aug 2012 #1
    Join Date : Aug 2012
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    vista home premium x64
    Local Time: 07:17

    vista shuts down unexpectedly


    i have kaspersky intenet security 2012, and have been dealing with their techs for two months now without resolution. my pc is not overclocked and has not been altered from factory equipment. hp m8000n, vista home premium, amd athlon 64x2 dual core, 2gb sdram pc2-5300. the problem started with sheduled scans on kaspersky not running, stuck at 0 files 1% scanned until manually stoping and restarting the scan. it found a few trojans which i was unable to delete or send to them for analysis. i looked for them by the path name but could not find them to delete manually. they gave me some settings to change for the scans but things just got worse. my email was spamming other people but the emails do not appear in my outbox or sent folder. shortly after this windows started shutting down whenever i ran a full scan. i do not think it was because of the full scan but because the scan takes so long to run it would happen before the scan would complete. i noticed it was only happening when the computer was in use, on the internet or using other programs. i stopped using the internet except to download updates for kaspersky or windows. now the computer shuts down within 1-10 mins of startup, whether in safe mode, safe with command, safe with network, repair windows, last know good config, or normal mode. i have tried system restore which has run through the entire process but after restart it says it did not complete successfully, cpu was not restored to x date/time etc. i have tried all thier online virus removal tools which find nothing, the lastest version of kaspersky rescue disc which will not run from boot or after on usb and on cd. the recovery disc gives an error that says filesystem unknown and gives a command prompt i can type into but does nothing, boot, start, run, etc. i have even tried to recover windows using my vista boot discs, nothing doing. the only thing that has worked was running the hp diagnostic tools disc which checks the hardware. this completes all tests and does not show any problems with the hardware, though the factory atapi disc drive does not read discs anymore. i now use an external lg dvd-rw drive which works fine. from other forum entries here and what the kaspersky techs have guessed im hearing that this is a hardware problem, either from excessive heat or voltage spikes. my computer does not show any error messages for windows when it does start and the hardware diagnostic came out fine. i think it is a rootkit, i do not have the computer in a cabinet and the inlet an outlet air ports are both clear. the computer does not feel warm but the fan does rev pretty high at times. the computer will not stay on long enough to remove some software the techs advised me to remove, i cannot find them in prgrams and features nor by following the path to the folders where they should be. can anyone offer any help that doesnt require me to spend $300 to take it to geek squad? please, i am desperate.
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  2.    21 Aug 2012 #2
    Join Date : Aug 2012
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    Windows 7 Home Premium x64
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    canada ca british columbia

     

    Re: vista shuts down unexpectedly


    Hi Mike.

    First of all, do you have any files that you would like to save before we continue?

    We will try to delete the virus, but if that fails, we will most likely have to end up re-installing windows.

    Do you have a vista installation disk with you; or a USB drive (for the virus removal attempt).
      My System SpecsSystem Spec

  3.    21 Aug 2012 #3
    Join Date : Jul 2010
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    Re: vista shuts down unexpectedly


    download hwmonitor and see how hot it is getting

    CPUID - System & hardware benchmark, monitoring, reporting

    Just the regular, not the pro.
      My System SpecsSystem Spec

  4.    21 Aug 2012 #4
    Join Date : Aug 2012
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      Thread Starter

    Re: vista shuts down unexpectedly


    i have lots of files that i want to save but unfortunately they are on the C:/ drive. i am not posting from the computer in question, i am using my laptop with windows7. saving any files necessary from the C:/ drive would require the computer to run for longer than five minutes which it will not do. i have also tried booting vista from my vista dvd's that i created the day i got the computer (hp was too cheap to spring for microsoft os discs). as for the temperature of the cpu i am unsure but i have it at floor level raised off the carpet with a/c running and a ceiling fan costantly running. the room temp is 76F i try not to let it get above 78F. if there is cool air being pulled into the computer and unobstructed airflow around the case i cant imagine it getting too much warmer than that. my cpu fan definately works, its pretty loud in this small room. i will try to run the test and post results if possible. currently the cpu will not run long enough to download 1 item from windows update or get the definition updates from kaspersky. i have tried running several tools/tests from kaspersky from my thumb drive with very limited success. its almost like the cpu knows that im getting close to fixing it or at least finding out what the problem is then it shuts down. i have noticed that if i leave the computer off for a couple days before trying to do anything it seems to run a bit longer before the black screen cycle starts. once it shuts down the first time on a givin day of repair attempts, the actual run time (if there is any) before it shuts down gets shorter. at times trying to boot in safe mode will make it up to just before the windows logo appears and it jumps back to the hp blue boot menu screen. i have posted in the kaspersky forums as well to no avail, the only response i got there was spam. i forgot to mention earlier that i ran their tdss killer scan/app which is supposed to take care of rootkits but from their forums i get the impression that there are several versions of it that work for particular bios builds or versions of the different os's. i appreciate the input, i will try to run the test.
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  5.    21 Aug 2012 #5
    Join Date : Aug 2012
    Posts : 11
    vista home premium x64
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      Thread Starter

    Re: vista shuts down unexpectedly


    Quote Originally Posted by windows8 View Post
    Hi Mike.

    First of all, do you have any files that you would like to save before we continue?

    We will try to delete the virus, but if that fails, we will most likely have to end up re-installing windows.

    Do you have a vista installation disk with you; or a USB drive (for the virus removal attempt).
    how would i delete the virus if i have not identified what or where the virus is? i tried booting vista and repairing vista from my vista dvd's it has not worked yet.
      My System SpecsSystem Spec

  6.    21 Aug 2012 #6
    Join Date : Aug 2012
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      Thread Starter

    Re: vista shuts down unexpectedly


    Quote Originally Posted by Patonb View Post
    download hwmonitor and see how hot it is getting

    CPUID - System & hardware benchmark, monitoring, reporting

    Just the regular, not the pro.
    min 29C max 31C in safe mode w/ networking. i saved the two data options from the menu, the smbus was pretty much blank and the other was... full. here they are:
    CPUID SMBus Report
    -------------------------------------------------------------------------
    Binaries
    -------------------------------------------------------------------------
    HWMonitor version 1.2.0.0

    CPUID HWMonitor Report
    -------------------------------------------------------------------------
    Binaries
    -------------------------------------------------------------------------
    HWMonitor version 1.2.0.0
    Monitoring
    -------------------------------------------------------------------------
    Mainboard Model NARRA (0x00000174 - 0x00030D10)
    LPCIO
    -------------------------------------------------------------------------
    Hardware Monitors
    -------------------------------------------------------------------------

    Processors
    -------------------------------------------------------------------------
    Number of processors 1
    Number of threads 2
    APICs
    -------------------------------------------------------------------------
    Processor 0
    -- Core 0
    -- Thread 0 0
    -- Core 1
    -- Thread 0 1
    Timers
    -------------------------------------------------------------------------
    HPET timer 0.502 MHz
    Perf timer 25.000 MHz
    Sys timer 1.000 KHz

    Processors Information
    -------------------------------------------------------------------------
    Processor 1 ID = 0
    Number of cores 2 (max 2)
    Number of threads 2 (max 2)
    Name AMD Athlon 64 X2 5200+
    Codename Windsor
    Specification AMD Athlon(tm) 64 X2 Dual Core Processor 5200+
    Package Socket AM2 (940)
    CPUID F.3.2
    Extended CPUID F.43
    Brand ID 4
    Core Stepping JH-F2
    Technology 90 nm
    Core Speed 2611.9 MHz
    Instructions sets MMX (+), 3DNow! (+), SSE, SSE2, SSE3, x86-64, AMD-V
    L1 Data cache 2 x 64 KBytes, 2-way set associative, 64-byte line size
    L1 Instruction cache 2 x 64 KBytes, 2-way set associative, 64-byte line size
    L2 cache 2 x 1024 KBytes, 16-way set associative, 64-byte line size
    FID/VID Control yes

    K8 Thermal sensor yes

    Thread dumps
    -------------------------------------------------------------------------
    CPU Thread 0
    APIC ID 0
    Topology Processor ID 0, Core ID 0, Thread ID 0
    Type 02002008h
    Max CPUID level 00000001h
    Max CPUID ext. level 80000018h
    Cache descriptor Level 1, I, 64 KB, 1 thread(s)
    Cache descriptor Level 1, D, 64 KB, 1 thread(s)
    Cache descriptor Level 2, U, 1 MB, 1 thread(s)
    CPUID
    0x00000000 0x00000001 0x68747541 0x444D4163 0x69746E65
    0x00000001 0x00040F32 0x00020800 0x00002001 0x178BFBFF
    0x80000000 0x80000018 0x68747541 0x444D4163 0x69746E65
    0x80000001 0x00040F32 0x0000091B 0x0000001F 0xEBD3FBFF
    0x80000002 0x20444D41 0x6C687441 0x74286E6F 0x3620296D
    0x80000003 0x32582034 0x61754420 0x6F43206C 0x50206572
    0x80000004 0x65636F72 0x726F7373 0x30323520 0x00002B30
    0x80000005 0xFF08FF08 0xFF20FF20 0x40020140 0x40020140
    0x80000006 0x00000000 0x42004200 0x04008140 0x00000000
    0x80000007 0x00000000 0x00000000 0x00000000 0x0000003F
    0x80000008 0x00003028 0x00000000 0x00000001 0x00000000
    0x80000009 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000A 0x00000001 0x00000040 0x00000000 0x00000000
    0x8000000B 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000C 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000D 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000E 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000F 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000010 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000011 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000012 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000013 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000014 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000015 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000016 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000017 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000018 0x00000000 0x00000000 0x00000000 0x00000000

    CPU Thread 1
    APIC ID 1
    Topology Processor ID 0, Core ID 1, Thread ID 0
    Type 02002008h
    Max CPUID level 00000001h
    Max CPUID ext. level 80000018h
    Cache descriptor Level 1, I, 64 KB, 1 thread(s)
    Cache descriptor Level 1, D, 64 KB, 1 thread(s)
    Cache descriptor Level 2, U, 1 MB, 1 thread(s)
    CPUID
    0x00000000 0x00000001 0x68747541 0x444D4163 0x69746E65
    0x00000001 0x00040F32 0x01020800 0x00002001 0x178BFBFF
    0x80000000 0x80000018 0x68747541 0x444D4163 0x69746E65
    0x80000001 0x00040F32 0x0000091B 0x0000001F 0xEBD3FBFF
    0x80000002 0x20444D41 0x6C687441 0x74286E6F 0x3620296D
    0x80000003 0x32582034 0x61754420 0x6F43206C 0x50206572
    0x80000004 0x65636F72 0x726F7373 0x30323520 0x00002B30
    0x80000005 0xFF08FF08 0xFF20FF20 0x40020140 0x40020140
    0x80000006 0x00000000 0x42004200 0x04008140 0x00000000
    0x80000007 0x00000000 0x00000000 0x00000000 0x0000003F
    0x80000008 0x00003028 0x00000000 0x00000001 0x00000000
    0x80000009 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000A 0x00000001 0x00000040 0x00000000 0x00000000
    0x8000000B 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000C 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000D 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000E 0x00000000 0x00000000 0x00000000 0x00000000
    0x8000000F 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000010 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000011 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000012 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000013 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000014 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000015 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000016 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000017 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000018 0x00000000 0x00000000 0x00000000 0x00000000


    Storage
    -------------------------------------------------------------------------
    USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x2001, product=0xF103
    USB Device eHome Infrared Receiver (USBCIR), class=0x00, subclass=0x00, vendor=0x0471, product=0x060C
    USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x040A, product=0x4041
    USB Device USB Mass Storage Device, class=0x00, subclass=0x00, vendor=0x152E, product=0x2507
    USB Device USB Mass Storage Device, class=0x00, subclass=0x00, vendor=0x0781, product=0x5406
    USB Device Realtek USB 2.0 Card Reader, class=0x00, subclass=0x00, vendor=0x0BDA, product=0x0111
    Graphic APIs
    -------------------------------------------------------------------------

    Display Adapters
    -------------------------------------------------------------------------

    ACPI
    -------------------------------------------------------------------------
    ACPI Tree




    not sure what all this means, the only relevant information i saw here were the timers and proccessor speed which still doesnt tell me much. i didnt see anything about the fan speed temp, video card etc. i could be missing it. hope this helps.
    tried to run windows update after this test to get the one update it doesnt have and it immediately shut down again. also kaspersky doesnt start on its own in safe mode, it does run once i start it but the cpu wont run long enough to update or scan, doesnt this sound like virus infection behavior to you?
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  7.    21 Aug 2012 #7
    Join Date : Aug 2012
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    Windows 7 Home Premium x64
    Local Time: 03:17
    canada ca british columbia

     

    Re: vista shuts down unexpectedly


    I don't know if Patonb can make use of that, cause I don't see anything unusual in that log.

    Anyways.

    Do you have anything worth keeping on the computer?
    Try using a start-up virus scan, do you have a USB flash drive?
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  8.    22 Aug 2012 #8
    Join Date : Aug 2012
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      Thread Starter

    Re: vista shuts down unexpectedly


    Quote Originally Posted by windows8 View Post
    I don't know if Patonb can make use of that, cause I don't see anything unusual in that log.

    Anyways.

    Do you have anything worth keeping on the computer?
    Try using a start-up virus scan, do you have a USB flash drive?
    what kind of startup virus scan? kaspersky scan tools will only run once windows is booted and the regular scans dont finish before windws crashes, more like flatlines. there are no warning prompts, the screen just goes black and the power light on the tower simultaneously goes off. they have what they call a rescue disc but as stated above booting from it doesnt work. even running that once windows has started doesnt work. there are compatability issues with the rescue disc. i have mawarebytes but you cant boot with it and vista wont run long enough to finish the scan.
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  9.    22 Aug 2012 #9
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    Re: vista shuts down unexpectedly


    Thanks for the dump, that gives some info on your system.

    If you're sure on the Temps, then they're good.

    Kaspersky has a version you stick onto a usb stick, which you boot your computer with.
    How to record Kaspersky Rescue Disk 10 to an USB device and boot my computer from it?

    This might be your solution, if the issue is malware.
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  10.    22 Aug 2012 #10
    Join Date : Aug 2012
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      Thread Starter

    Re: vista shuts down unexpectedly


    Quote Originally Posted by Patonb View Post
    Thanks for the dump, that gives some info on your system.

    If you're sure on the Temps, then they're good.

    Kaspersky has a version you stick onto a usb stick, which you boot your computer with.
    How to record Kaspersky Rescue Disk 10 to an USB device and boot my computer from it?

    This might be your solution, if the issue is malware.
    ok patonb, youre on the right track (i think). kaspersky rescue disc 10 was one of the multitude of different antivirus/malware/recovery attemps made using all kaspersky advised first, then windows restore, windows repair, reapiring windows from vista dvd's... malwarebytes made it far enough to find a few tracking cookies before vista flatlined. i have ran the hp hardware diagnostic which passed all tests. but back to the rescue disc, apparently there are several versions out there but the one you mention is the only one i can find. it does not work. when i use the boot menu to boot from the disc, it says 'grub error filesystem unknown' then gives a command line 'recue>' that goes nowhere. i have tried typing 'start, run, begin, scan, restore, rescue, and even boot' nothing gets me past the 'grub error' line. i also tried booting it from my usb drive where i had the app saved which did nothing at all, and running it from the disc and usb drive after windows started. neither gets me past 'grub error'. i read on their user forum that there are different versions of the tdss killer which should also take care of any rootkit problems, and the rescue disc, which will or wont work with different versions of vista or bios revisions. i asked their techs, called them several times checked the user forums and the only thing i got back was emails telling me to remove software i cant find on my cpu and spam in the user forum. do you know anything about the different versions of the rescue disc? my bios revision isnt in my specs on here but i can paste in my post from the kaspersky forum which has it listed.
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vista shuts down unexpectedly

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