System Crash: all has failed, please help!

A

afterburnerx

New Member
Hi everyone, I need some help with my computer and was wondering if anyone could help me with it.
My computer is an Acer Aspire 3680 running Vista Home Basic.

When the computer starts up it gets to the loading screen and then crashes: A blue screen comes up with a load of type on it but the system does a crash dump before I can read what it says.
The computer then restarts with an option to continue normally or launch startup repair. I than launch startup repair and it says it "cannot repair this computer automatically".

The diagnostics and repair details are as follows:
"Number of repair attempts: 13

session details
----------------------------------
system disk= \Device\harddisk0
windows directory= C:\Windows
AutoChk run = 0
Number of root causes=1

Test Performed:
----------------------------------
Name: Check for updates
Result: Completed succesfully. Error code = 0x0
Time taken = 15ms"

(Then goes on to check several other items which are completed succesfully, with the error code 0x0)

"Root cause found:
----------------------------------
Startup Repair has tried several times but can still not determine the cause of the problem."

----------------------------------
----------------------------------
(The above checks than repeat 3 times.

The problem details are:)

"Problem Signature:
Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailover
Problem Signature 02: 6.0.6000.16386.6.0.6001.18000
Problem Signature 03: 6
Problem Signature 04: 917518
Problem Signature 05:0xf4
Problem Signature 06:0xf4
Problem Signature 07: 0
Problem Signature 08: 2
Problem Signature 09: WrpRepair
Problem Signature 10: 267
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033"

I have sent this info to Microsoft as recommened and nothing has changed.

My computer is in a limited state and I can only access Startup Repair, System Restore, Windows Complete PC Restore, Windows Memory Diagnostic Tool and Command Prompt.

Windows Memory Diagnostic Tool can find no errors and system restore seems like my only option but I have no restore point, also when it finishes it says
"System Restore did not complete succesfully. Your computers system files and setting were not changed.
Details:
System restore failed due to an unspecified error.
The file or directory is corrupted and unreadable. (0x80070570)"

I am all out of options and don't know what to do someone please help.
 

My Computer

System One

Hi afterburnerx,

Can you start up in safe mode?

If yes then I may have an answer.

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
if it starts in safemode click start then run and type msconfig and hit return , in the startup tab disable EVERYTHING then goto the services tab , at the bottom there a is a hide all microsoft services checkbox , put a tick in there and then disable everything that remains and click apply , you will be prompted to reboot do so and see if its ok , if it is you simply need to re enabnle each startup item one by one till it crashes again and you'll have your culprit , if not.............. navigate to c:/windows/minidump , in that folder you will have a crash dump file , if you can make that available for download then we can have a look it for you and tell yuo whats wrong.
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
I cannot start the system in safe mode, it will only let me start it normally (then it crashes) or launch start up repair. Is there a key I can press, as it is loading up ,to start safe mode?
If not can I do this through Command Prompt?
 

My Computer

System One

afterburnerx said:
I cannot start the system in safe mode, it will only let me start it normally (then it crashes) or launch start up repair. Is there a key I can press, as it is loading up ,to start safe mode?
If not can I do this through Command Prompt?
Click to expand...

Keep pressing f8 after the Bios screen this should then open a window with the option to start in safe mode let me know if you can start in safe mode

You can also try system restore from the command line

[FONT=&quot]Running System Restore from the command line is often the only way to get a system back up and running. I’ll describe it from the initial boot.[/FONT]
[FONT=&quot]1. Restart your system
2. When the system first boots, type F8 to bring up the boot menu
3. Select the Safe Mode with Command Prompt option
4. Log-on as administrator if needed
5. At your command prompt type [/FONT][FONT=&quot]%systemroot%\system32\restore\rstrui.exe [/FONT][FONT=&quot]
6. [/FONT][FONT=&quot]Hit Enter
6. This will open the system restore wizard[/FONT]

Do you have a vista installation dvd?
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
I just booted in safe mode from the Vista menu as you said but it crashed again:mad:.
I also tried with Boot Logging, from the last known good configuration and in debug mode, all of which crashed:cry:.

I do have a Vista installation disk but would prefer not to use it as I have not backed up my HDs.
 
Last edited by a moderator:

My Computer

System One

The Vista installation disc contains a Recovery Console that can help diagnose Startup repairs - it is not *only* for reinstalling Vista.

Also, you can theoretically install Vista over itself - some of your programs may need to be reinstalled as well, but you won't lose your data as long as you don't do something hokey like delete the partitions....
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
johngalt I am going to try the Recory Console on the disk as you said, but how can I do this in the limited state I am in: Is there a string I can type into Command Prompt to do this?
 

My Computer

System One

no.

Yo boot off the DVD - it makes no sense trying to recover your system while being booted into your system because obviously your system is damaged to the point that it will not fully boot.

hence the Recovery Console on the DVD that is *independent* of your machine.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
You have to *boot* off the disc.

Put it in there, shut the laptop down, then boot again and when it prompts you to press any key to boot from CD or DVD, press a key....
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
I'm not being prompted in any way. I tried the option in the multiboot section that boots of the CD/DVD but it say's "operatating system" not found and "media test failure"
 

My Computer

System One

johngalt said:
You have to *boot* off the disc.

Put it in there, shut the laptop down, then boot again and when it prompts you to press any key to boot from CD or DVD, press a key....
Click to expand...

If this is not working for you put the dvd in the drive switch off the lappy

Switch on the lappy at the first screen press f2

Click on the boot tab

Make sure the option cd/dvd rom is on top if not use f6 to move it up

Click f10 press enter

When the lappy restarts you will get the option to start from dvd press any key

Now follow the instructions for method 2 on this page;

http://www.vistax64.com/tutorials/194765-system-recovery-options.html

At no.6 Choose Startup Repair

Should this fail redo the above and at no.6 choose Windows Complete PC Backup

I have not tried this myself but I believe that it will make a folder "windows old" with all your old data when it resets your system.

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
Hi,

You can reinstall Vista from the proper microsoft installation dvd without losing all your data.

The contents of the partition you reinstall onto can be saved into a folder called Windows.old, from which you can access your data after the reinstallation of Vista

You will need to reinstall all your apps and set everything up again of course.

Follow this tutorial - when you get to Step 10, do not select Drive Options (advanced ) and do not format the disk - simply click on the partition to which you want to install Windows.

You get the option to save the contents of that partition into a folder called Windows.old

http://www.vistax64.com/tutorials/117366-clean-install-full-version-vista.html

Hope it helps

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
I have attempted to do this but since Vista came pre-installed on my laptop I don't have an installation disk or a recovery disk.
I only managed to get a recovery disk by downloading it of the net.
 

My Computer

System One

OK everybody I have finally got it working. Thank you everybody.
I manadged to get my files onto an external hard-drive by copy my files to it when I was propted to choose which drive I wanted to scan with the startup scan. I have just reinstalled the whole computer using my Acer complete reboot disk.
One last thing; what caused this to happen to my laptop?
Was it a virus, overheating or a bad installation? I hope to stop this from happening again.
Anyway once again thankyou!:D
 

My Computer

System One

afterburnerx said:
One last thing; what caused this to happen to my laptop?
Was it a virus, overheating or a bad installation? I hope to stop this from happening again.
Anyway once again thankyou!:D
Click to expand...

Hi afterburnerx,

I am pleased that you have got it sorted :party::party:

I really cant say what caused this, it could be a lot of things.

The only real answer is to be prepared for it to happen again.

I have an external that I can connect to at any time it is a big hard drive and I have a copy of everything on it from my PC, music, photos, e-mail saves, downloaded programs, drivers. etc. etc.

Slightest problem with my PC and I know that I can format it and reinstall back to how it was in a couple of hours :D

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
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